- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Monogement
B) Quality Improvement
C) Total Quality Management
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) (I and II only)
B) II and III only
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Total Quality Management
C) Quality Control
D) Quality Improvement
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Total Quality Management
B) Quality Management
C) Quality Culture
D) Cooperation
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and III only
B) I and II only
C) I, II and III only
D) All of the above
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) All of the above
B) I and IV only
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) Dr. Wiliam Edward Deming
C) Dr. Joseph Moses Juran
D) William Cooper
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I and II only
C) I, II, and III only
D) I, II, III and IV
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Genichi Taguchi
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) James Gamble
C) Dr. Joseph Moses Juran
D) Kaoru Ishikawa
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. William Edward Deming
B) Dr. Kwak kwak
C) Dr. Jose Rizal
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) Kaoru Ishikawa
B) William Cooper
C) Genichi Taguchi
D) Armando Feigenbaum
- 13. Quality and costs are the some, not different.
A) Armand Feigenbaum
B) Genichi Taguchi
C) Kaoru Ishikawa
D) James Gamble
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) To make market shares, implement new ways for the growth of the company
B) Developing products, services, or features that meet the customers needs.
C) A plan to implement for achieving customers loyalty
- 15. Raising the level of quality in a continual manner.
A) Quality Culture
B) Quality Planning
C) Quality Management
D) Quality Improvement
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Improvement
B) Quality Management
C) Quality Planning
D) Quality Control
- 17. Identifying your customers.
A) Quality Management
B) Quality Planning
C) Quality Control
D) Quality Culture
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Control
C) Quality Management
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Philip Crosby
B) Robert Browsing
C) Dr. William Edword Deming
D) Kaoru Ishikawa
E) Armand Feigenbaum
- 20. What is a Fishbone Diagram used for?
A) To figure out what is the cause of problem
B) To identify the root cause of a problem
C) To identify the possible problems
- 21. What is the main objective of quality management?
A) To Increase production speed
B) To reduce costs
C) To Increase profits
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Maximizing profit
C) Eliminating errors
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. William Edward Deming
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) William Cooper Procter and James Gamble
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) Key people
C) People
D) Price
A) All of the above
B) Quality Oriented Management
C) Satisfy suppliers
D) Satisfy customers
E) Continuous improvement
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