Computer System Maintenance and Troubleshooting 2 - اختبار
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To prevent users from operating computers
B) To eliminate the need for inspections
C) To replace all computer equipment yearly
D) To guide personnel in performing maintenance tasks properly
  • 2. Which activity is specifically considered hardware maintenance?
A) Updating customer records
B) Testing and cleaning equipment
C) Reorganizing fragmented files
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A user password list
B) A waste segregation list only
C) A maintenance checklist
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place liquids beside the computer
B) Place the computer in a well-ventilated area
C) Keep the computer in a closed cabinet
D) Move the computer while it is running
  • 5. Before moving a computer to another location, what should be done first?
A) Leave it running
B) Disconnect only the keyboard
C) Remove the monitor only
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Checking electrical cables
B) Sweeping the computer laboratory
C) Updating application programs and fixing bugs
D) Cleaning dust from the system unit
  • 7. Why is regular maintenance important for a computer system and network?
A) It prevents users from accessing the system
B) It increases efficiency and can reduce major repair expenses
C) It guarantees that no hardware will ever fail
D) It removes the need for software updates
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Disable the antivirus
B) Delete temporary files
C) Reformat the hard drive immediately
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Moving the computer while powered on
C) Removing all system files
D) Updating antivirus and spyware protection
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Performing a full diagnostic check
B) Checking the hardware
C) Cleaning the PC inside and out
D) Getting the latest software update for the operating system
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Sweeping the floor
B) Wiping the whiteboard
C) Checking for trash before leaving
D) Conducting an inventory
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning the air-conditioning filter
D) Cleaning and checking tools, machines, supplies, and materials
  • 13. Before using an external storage device, what should a technician do?
A) Disable security software
B) Format the computer
C) Immediately open every file
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Close the program and eject the device properly
C) Restart the computer without ejecting
D) Pull it out immediately
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Unplug the computer while running, then shut down
B) Properly shut down the computer, then turn off the AVR/UPS
C) Turn off the AVR/UPS first, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reboot the computer
B) Replace the processor immediately
C) Reformat the hard drive immediately
D) Remove the operating system
  • 17. Why is an incremental backup useful?
A) It backs up updated files for each date
B) It deletes all previous backups
C) It prevents the need for antivirus software
D) It replaces the operating system
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Increase the screen brightness
C) Disable the CPU fan
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment presents a hazard and should be identified accordingly
B) The equipment is ready for normal use
C) The computer should be moved while powered on
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Purchase Request Form
B) Breakdown/Repair Report
C) Waste Segregation List
D) Housekeeping Schedule
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Reinstall the operating system
C) Replace the speakers immediately
D) Shut down processor-intensive applications
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Unmute the volume and adjust the volume slider
C) Change the monitor resolution
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The processor is overheating
C) The mouse needs cleaning
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Replace the keyboard
B) Change the video resolution and refresh rate to a supported setting
C) Increase the resolution further
D) Disable the power supply
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Immediately replace the motherboard
C) Ensure the device is properly and securely connected
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Remove the device and reinstall Windows
C) Turn off the computer, turn on the external device, then turn on the computer
D) Turn on the computer and then connect the powered-off device
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Disable the audio device
B) Replace the monitor
C) Review system documentation and verify the correct memory modules and installation
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Increase processor temperature
B) Disable all fans
C) Replace the mouse and keyboard
D) Check airflow, verify fans work, and ensure the heatsink is properly installed
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Replace the monitor cable
C) Change the screen resolution
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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