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Computer System Maintenance and Troubleshooting 2 - اختبار
أسهم بواسطة: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To guide personnel in performing maintenance tasks properly
C) To eliminate the need for inspections
D) To prevent users from operating computers
  • 2. Which activity is specifically considered hardware maintenance?
A) Testing and cleaning equipment
B) Reorganizing fragmented files
C) Updating customer records
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A user password list
B) A maintenance checklist
C) A purchase request only
D) A waste segregation list only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Keep the computer in a closed cabinet
B) Move the computer while it is running
C) Place the computer in a well-ventilated area
D) Place liquids beside the computer
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Leave it running
C) Remove the monitor only
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Cleaning dust from the system unit
C) Sweeping the computer laboratory
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It guarantees that no hardware will ever fail
C) It removes the need for software updates
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Delete temporary files
B) Reformat the hard drive immediately
C) Replace the motherboard
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Removing all system files
B) Cleaning only the monitor screen
C) Updating antivirus and spyware protection
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Getting the latest software update for the operating system
B) Cleaning the PC inside and out
C) Performing a full diagnostic check
D) Checking the hardware
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Conducting an inventory
C) Sweeping the floor
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Cleaning and checking tools, machines, supplies, and materials
C) Inspecting the electrical system
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Immediately open every file
C) Disable security software
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Pull it out immediately
C) Restart the computer without ejecting
D) Close the program and eject the device properly
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Unplug the computer while running, then shut down
C) Leave the computer running and turn off the monitor
D) Turn off the AVR/UPS first, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Reboot the computer
C) Remove the operating system
D) Replace the processor immediately
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It backs up updated files for each date
C) It replaces the operating system
D) It prevents the need for antivirus software
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Increase the screen brightness
B) Disable the CPU fan
C) Cover the ventilation openings
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment presents a hazard and should be identified accordingly
B) The computer should be moved while powered on
C) The cord should be hidden from users
D) The equipment is ready for normal use
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Purchase Request Form
B) Housekeeping Schedule
C) Breakdown/Repair Report
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Reinstall the operating system
B) Replace the monitor
C) Shut down processor-intensive applications
D) Replace the speakers immediately
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Change the monitor resolution
C) Unmute the volume and adjust the volume slider
D) Reseat the memory
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The processor is overheating
B) The monitor is not turned on
C) The operating system is unsupported
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The CPU fan is too fast
C) The hard disk is full
D) The monitor video cable is disconnected
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Disable the power supply
B) Increase the resolution further
C) Change the video resolution and refresh rate to a supported setting
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Immediately replace the motherboard
B) Delete all device drivers
C) Ensure the device is properly and securely connected
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Turn off the computer, turn on the external device, then turn on the computer
C) Remove the device and reinstall Windows
D) Turn on the computer and then connect the powered-off device
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Replace the monitor
B) Change the screen resolution
C) Disable the audio device
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Disable all fans
B) Increase processor temperature
C) Check airflow, verify fans work, and ensure the heatsink is properly installed
D) Replace the mouse and keyboard
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Replace the monitor cable
C) Reformat the hard drive
D) Change the screen resolution
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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