A) delay, bad service, wrong quantity B) bad attitude, less taxes, wrong quantity C) bad product, confused product, error in the address D) bad product, bad service, delay, invoicing error E) bad product, payment terms, credit delay
A) to confirm or negotiate the order B) to provide information C) to inform about prices and data D) to acknowledge receipt E) to request information
A) the supplier B) the creditor C) the transportation D) the bank E) the customer
A) the reference B) the supplier C) the customer D) the people E) the transportation
A) the customer B) the transportation C) the creditor D) the bank E) the supplier
A) lose the customer B) get the customer back C) provide a solution for the customer D) provide an explanation to the customer E) apologize with the customer
A) a product B) a product or a service C) neither a product nor a service D) everything we want E) a service
A) send an order form, attach a check, wish for the best B) order the product or service, explain why you need it, send payment, hope to receive the supply C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) none of the offered options E) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order B) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) none of the options offered E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) none of the provided options D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) none of the options B) the supplier C) the reference D) the creditor E) the customer
A) none of the options B) to require a payment C) to request a credit D) to credit an amount of money E) to apply a credit
A) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted B) apply for the credit and ask if the creditor wishes to obtain any information. C) none of the options D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) neutral answer to a credit application B) positive answer to a credit application C) investigate the process of a credit application D) continue the process of a credit application E) negative answer to a credit application
A) to bill a service B) to obtain a due payment C) to get a credit D) to credit an account E) to collect things
A) credit reference request B) credit denial C) credit reference D) credit granting E) credit application
A) because cash basis is better B) because credit is no good C) because payign is unnecessary D) because nobody will ever grant you credit again E) because the company wins
A) credit reference letter B) credit reference request C) credit granting D) credit denial E) credit application letter
A) positive references B) credit reference C) credit reference request D) negative references E) neutral references
A) they do not take risks B) they like to lose money C) they take the risk to make their businesses grow D) they know for sure that the customers will pay E) they like to take risks
A) because they are bad things about the feelings of the potential customer B) because they give the idea to the potential creditor that they have a negative impression C) because they say that no money is in their pockets and that they are poor. D) because they limit the possibility of having someone taking a risk on them. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to ask for references B) to verify if the customer is interested in our company C) to give negative references D) to give positive references E) to refer to the ideas of the potential customer
A) because they are positive B) because the client must not know what we referred about them C) because public news are of bad taste D) because all other customers will ask for credits E) because they are negative
A) credit granting B) credit application C) credit denial D) credit reference request E) credit reference
A) the payment letter B) the circular letter C) the collection letter D) the memorandum E) the report
A) the payment letter B) the circular letter C) the memorandum D) the collection letter E) the credit reference letter
A) money order attachmenet to the payment letter. B) deposit to a bank branch that is far away. C) electronic transference from one bank to another. D) cash attachment to the payment letter. E) check attachment to the payment letter.
A) friendly reminder B) collection e-mail C) ultimatum D) formal collection E) collection calls
A) ultimatum B) formal collection C) collection e-mail D) collection calls E) friendly reminder |