A) delay, bad service, wrong quantity B) bad product, payment terms, credit delay C) bad attitude, less taxes, wrong quantity D) bad product, bad service, delay, invoicing error E) bad product, confused product, error in the address
A) to acknowledge receipt B) to request information C) to inform about prices and data D) to confirm or negotiate the order E) to provide information
A) the customer B) the creditor C) the supplier D) the transportation E) the bank
A) the supplier B) the reference C) the customer D) the people E) the transportation
A) the creditor B) the supplier C) the customer D) the transportation E) the bank
A) provide a solution for the customer B) get the customer back C) apologize with the customer D) provide an explanation to the customer E) lose the customer
A) a service B) a product or a service C) neither a product nor a service D) a product E) everything we want
A) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms B) none of the offered options C) send an order form, attach a check, wish for the best D) order the product or service, explain why you need it, send payment, hope to receive the supply E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best B) none of the options offered C) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) none of the provided options B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock E) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
A) the customer B) the reference C) the creditor D) none of the options E) the supplier
A) to request a credit B) to credit an amount of money C) to apply a credit D) none of the options E) to require a payment
A) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) apply for the credit and ask if the creditor wishes to obtain any information. D) establish the purpose of the money, deny the credit, provide credit references and hope for the best E) none of the options
A) positive answer to a credit application B) neutral answer to a credit application C) investigate the process of a credit application D) negative answer to a credit application E) continue the process of a credit application
A) to credit an account B) to obtain a due payment C) to get a credit D) to bill a service E) to collect things
A) credit reference B) credit denial C) credit reference request D) credit application E) credit granting
A) because cash basis is better B) because nobody will ever grant you credit again C) because the company wins D) because payign is unnecessary E) because credit is no good
A) credit reference letter B) credit reference request C) credit application letter D) credit granting E) credit denial
A) negative references B) neutral references C) credit reference request D) credit reference E) positive references
A) they know for sure that the customers will pay B) they take the risk to make their businesses grow C) they do not take risks D) they like to lose money E) they like to take risks
A) because they say that no money is in their pockets and that they are poor. B) because they translate the negative attitude of the potential customer to the potential creditor C) because they limit the possibility of having someone taking a risk on them. D) because they are bad things about the feelings of the potential customer E) because they give the idea to the potential creditor that they have a negative impression
A) to refer to the ideas of the potential customer B) to give positive references C) to verify if the customer is interested in our company D) to ask for references E) to give negative references
A) because they are positive B) because the client must not know what we referred about them C) because they are negative D) because all other customers will ask for credits E) because public news are of bad taste
A) credit application B) credit reference C) credit denial D) credit reference request E) credit granting
A) the payment letter B) the report C) the circular letter D) the collection letter E) the memorandum
A) the payment letter B) the memorandum C) the credit reference letter D) the circular letter E) the collection letter
A) electronic transference from one bank to another. B) check attachment to the payment letter. C) cash attachment to the payment letter. D) money order attachmenet to the payment letter. E) deposit to a bank branch that is far away.
A) collection calls B) friendly reminder C) formal collection D) collection e-mail E) ultimatum
A) ultimatum B) friendly reminder C) collection calls D) collection e-mail E) formal collection |