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Computer System Maintenance and Troubleshooting 2 - Qüestionari
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To prevent users from operating computers
B) To eliminate the need for inspections
C) To guide personnel in performing maintenance tasks properly
D) To replace all computer equipment yearly
  • 2. Which activity is specifically considered hardware maintenance?
A) Adding software functions
B) Testing and cleaning equipment
C) Updating customer records
D) Reorganizing fragmented files
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A maintenance checklist
B) A waste segregation list only
C) A user password list
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Keep the computer in a closed cabinet
B) Place liquids beside the computer
C) Move the computer while it is running
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Leave it running
C) Turn it off and unplug it
D) Remove the monitor only
  • 6. Which is an example of software or program maintenance?
A) Sweeping the computer laboratory
B) Cleaning dust from the system unit
C) Updating application programs and fixing bugs
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It removes the need for software updates
C) It guarantees that no hardware will ever fail
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Delete temporary files
B) Reformat the hard drive immediately
C) Disable the antivirus
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Moving the computer while powered on
B) Cleaning only the monitor screen
C) Removing all system files
D) Updating antivirus and spyware protection
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Performing a full diagnostic check
C) Getting the latest software update for the operating system
D) Checking the hardware
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Checking for trash before leaving
B) Conducting an inventory
C) Wiping the whiteboard
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Cleaning the air-conditioning filter
C) Cleaning and checking tools, machines, supplies, and materials
D) Inspecting the electrical system
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Format the computer
C) Immediately open every file
D) Disable security software
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Close the program and eject the device properly
C) Pull it out immediately
D) Restart the computer without ejecting
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Unplug the computer while running, then shut down
B) Turn off the AVR/UPS first, then shut down
C) Leave the computer running and turn off the monitor
D) Properly shut down the computer, then turn off the AVR/UPS
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Remove the operating system
B) Reboot the computer
C) Reformat the hard drive immediately
D) Replace the processor immediately
  • 17. Why is an incremental backup useful?
A) It prevents the need for antivirus software
B) It deletes all previous backups
C) It replaces the operating system
D) It backs up updated files for each date
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Cover the ventilation openings
C) Increase the screen brightness
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The cord should be hidden from users
B) The equipment is ready for normal use
C) The equipment presents a hazard and should be identified accordingly
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Purchase Request Form
B) Breakdown/Repair Report
C) Housekeeping Schedule
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the speakers immediately
B) Reinstall the operating system
C) Replace the monitor
D) Shut down processor-intensive applications
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Unmute the volume and adjust the volume slider
C) Change the monitor resolution
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The monitor is not turned on
B) The operating system is unsupported
C) The processor is overheating
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The monitor video cable is disconnected
B) The hard disk is full
C) The keyboard is defective
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Increase the resolution further
B) Replace the keyboard
C) Change the video resolution and refresh rate to a supported setting
D) Disable the power supply
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Ensure the device is properly and securely connected
B) Reformat the hard drive
C) Delete all device drivers
D) Immediately replace the motherboard
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn on the computer and then connect the powered-off device
B) Replace the operating system
C) Turn off the computer, turn on the external device, then turn on the computer
D) Remove the device and reinstall Windows
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Change the screen resolution
B) Replace the monitor
C) Disable the audio device
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Increase processor temperature
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Disable all fans
D) Replace the mouse and keyboard
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Replace the monitor cable
B) Check device status, check or replace batteries, and reset the receiver and mouse
C) Reformat the hard drive
D) Change the screen resolution
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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