A) bad attitude, less taxes, wrong quantity B) bad product, payment terms, credit delay C) bad product, confused product, error in the address D) bad product, bad service, delay, invoicing error E) delay, bad service, wrong quantity
A) to provide information B) to acknowledge receipt C) to request information D) to inform about prices and data E) to confirm or negotiate the order
A) the supplier B) the customer C) the transportation D) the bank E) the creditor
A) the customer B) the people C) the reference D) the supplier E) the transportation
A) the bank B) the supplier C) the creditor D) the customer E) the transportation
A) provide a solution for the customer B) provide an explanation to the customer C) lose the customer D) apologize with the customer E) get the customer back
A) a product B) neither a product nor a service C) everything we want D) a service E) a product or a service
A) none of the offered options B) send an order form, attach a check, wish for the best C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) none of the options offered E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order D) none of the provided options E) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
A) none of the options B) the creditor C) the supplier D) the reference E) the customer
A) to request a credit B) to require a payment C) to credit an amount of money D) none of the options E) to apply a credit
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) establish the purpose of the money, deny the credit, provide credit references and hope for the best C) none of the options D) apply for the credit and ask if the creditor wishes to obtain any information. E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) negative answer to a credit application C) positive answer to a credit application D) neutral answer to a credit application E) continue the process of a credit application
A) to credit an account B) to bill a service C) to collect things D) to obtain a due payment E) to get a credit
A) credit denial B) credit reference C) credit reference request D) credit application E) credit granting
A) because the company wins B) because nobody will ever grant you credit again C) because payign is unnecessary D) because credit is no good E) because cash basis is better
A) credit reference request B) credit denial C) credit application letter D) credit reference letter E) credit granting
A) negative references B) neutral references C) credit reference request D) positive references E) credit reference
A) they know for sure that the customers will pay B) they do not take risks C) they like to take risks D) they like to lose money E) they take the risk to make their businesses grow
A) because they translate the negative attitude of the potential customer to the potential creditor B) because they give the idea to the potential creditor that they have a negative impression C) because they say that no money is in their pockets and that they are poor. D) because they limit the possibility of having someone taking a risk on them. E) because they are bad things about the feelings of the potential customer
A) to verify if the customer is interested in our company B) to refer to the ideas of the potential customer C) to ask for references D) to give negative references E) to give positive references
A) because the client must not know what we referred about them B) because they are positive C) because public news are of bad taste D) because all other customers will ask for credits E) because they are negative
A) credit granting B) credit denial C) credit application D) credit reference request E) credit reference
A) the report B) the circular letter C) the payment letter D) the collection letter E) the memorandum
A) the payment letter B) the memorandum C) the credit reference letter D) the circular letter E) the collection letter
A) electronic transference from one bank to another. B) money order attachmenet to the payment letter. C) check attachment to the payment letter. D) deposit to a bank branch that is far away. E) cash attachment to the payment letter.
A) friendly reminder B) formal collection C) ultimatum D) collection calls E) collection e-mail
A) ultimatum B) collection calls C) formal collection D) friendly reminder E) collection e-mail |