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Computer System Maintenance and Troubleshooting 2 - Qüestionari
Contribució de: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To prevent users from operating computers
B) To guide personnel in performing maintenance tasks properly
C) To replace all computer equipment yearly
D) To eliminate the need for inspections
  • 2. Which activity is specifically considered hardware maintenance?
A) Testing and cleaning equipment
B) Adding software functions
C) Updating customer records
D) Reorganizing fragmented files
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A maintenance checklist
B) A waste segregation list only
C) A user password list
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Place liquids beside the computer
C) Place the computer in a well-ventilated area
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Turn it off and unplug it
B) Leave it running
C) Remove the monitor only
D) Disconnect only the keyboard
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Cleaning dust from the system unit
C) Checking electrical cables
D) Sweeping the computer laboratory
  • 7. Why is regular maintenance important for a computer system and network?
A) It guarantees that no hardware will ever fail
B) It increases efficiency and can reduce major repair expenses
C) It prevents users from accessing the system
D) It removes the need for software updates
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Delete temporary files
C) Disable the antivirus
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Moving the computer while powered on
B) Removing all system files
C) Updating antivirus and spyware protection
D) Cleaning only the monitor screen
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Performing a full diagnostic check
B) Getting the latest software update for the operating system
C) Checking the hardware
D) Cleaning the PC inside and out
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Conducting an inventory
C) Sweeping the floor
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning and checking tools, machines, supplies, and materials
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Immediately open every file
B) Scan and clean the device
C) Disable security software
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Close the program and eject the device properly
C) Restart the computer without ejecting
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Turn off the AVR/UPS first, then shut down
B) Leave the computer running and turn off the monitor
C) Properly shut down the computer, then turn off the AVR/UPS
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reboot the computer
B) Replace the processor immediately
C) Remove the operating system
D) Reformat the hard drive immediately
  • 17. Why is an incremental backup useful?
A) It backs up updated files for each date
B) It prevents the need for antivirus software
C) It deletes all previous backups
D) It replaces the operating system
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Disable the CPU fan
C) Increase the screen brightness
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The equipment presents a hazard and should be identified accordingly
C) The cord should be hidden from users
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Purchase Request Form
B) Breakdown/Repair Report
C) Housekeeping Schedule
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Shut down processor-intensive applications
C) Replace the speakers immediately
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Unmute the volume and adjust the volume slider
C) Reseat the memory
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The mouse needs cleaning
B) The processor is overheating
C) The operating system is unsupported
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The hard disk is full
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The keyboard is defective
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Increase the resolution further
B) Change the video resolution and refresh rate to a supported setting
C) Disable the power supply
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Immediately replace the motherboard
C) Ensure the device is properly and securely connected
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn off the computer, turn on the external device, then turn on the computer
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Remove the device and reinstall Windows
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Disable the audio device
C) Replace the monitor
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Disable all fans
B) Replace the mouse and keyboard
C) Increase processor temperature
D) Check airflow, verify fans work, and ensure the heatsink is properly installed
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Change the screen resolution
B) Check device status, check or replace batteries, and reset the receiver and mouse
C) Replace the monitor cable
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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