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Computer System Maintenance and Troubleshooting 2
Contribució de: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To guide personnel in performing maintenance tasks properly
C) To eliminate the need for inspections
D) To prevent users from operating computers
  • 2. Which activity is specifically considered hardware maintenance?
A) Adding software functions
B) Reorganizing fragmented files
C) Updating customer records
D) Testing and cleaning equipment
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A waste segregation list only
B) A purchase request only
C) A maintenance checklist
D) A user password list
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Keep the computer in a closed cabinet
C) Place liquids beside the computer
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Leave it running
C) Turn it off and unplug it
D) Remove the monitor only
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Checking electrical cables
D) Cleaning dust from the system unit
  • 7. Why is regular maintenance important for a computer system and network?
A) It prevents users from accessing the system
B) It guarantees that no hardware will ever fail
C) It removes the need for software updates
D) It increases efficiency and can reduce major repair expenses
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Disable the antivirus
B) Reformat the hard drive immediately
C) Delete temporary files
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Moving the computer while powered on
B) Removing all system files
C) Cleaning only the monitor screen
D) Updating antivirus and spyware protection
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Checking the hardware
C) Getting the latest software update for the operating system
D) Performing a full diagnostic check
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Sweeping the floor
B) Conducting an inventory
C) Wiping the whiteboard
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning and checking tools, machines, supplies, and materials
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Disable security software
C) Format the computer
D) Immediately open every file
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Leave it connected permanently
C) Restart the computer without ejecting
D) Close the program and eject the device properly
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Turn off the AVR/UPS first, then shut down
B) Properly shut down the computer, then turn off the AVR/UPS
C) Leave the computer running and turn off the monitor
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Remove the operating system
B) Reformat the hard drive immediately
C) Replace the processor immediately
D) Reboot the computer
  • 17. Why is an incremental backup useful?
A) It backs up updated files for each date
B) It prevents the need for antivirus software
C) It replaces the operating system
D) It deletes all previous backups
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Disable the CPU fan
C) Apply thermal paste to the CPU and check whether the fan is working
D) Increase the screen brightness
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The cord should be hidden from users
C) The equipment presents a hazard and should be identified accordingly
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Breakdown/Repair Report
B) Purchase Request Form
C) Waste Segregation List
D) Housekeeping Schedule
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Reinstall the operating system
C) Replace the monitor
D) Replace the speakers immediately
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The processor is overheating
C) The monitor is not turned on
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The hard disk is full
C) The monitor video cable is disconnected
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Disable the power supply
B) Change the video resolution and refresh rate to a supported setting
C) Increase the resolution further
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Reformat the hard drive
C) Immediately replace the motherboard
D) Ensure the device is properly and securely connected
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn on the computer and then connect the powered-off device
B) Replace the operating system
C) Remove the device and reinstall Windows
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Disable the audio device
B) Replace the monitor
C) Change the screen resolution
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Disable all fans
C) Increase processor temperature
D) Replace the mouse and keyboard
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Change the screen resolution
B) Check device status, check or replace batteries, and reset the receiver and mouse
C) Replace the monitor cable
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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