Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To prevent users from operating computers
B) To guide personnel in performing maintenance tasks properly
C) To replace all computer equipment yearly
D) To eliminate the need for inspections

2. Which activity is specifically considered hardware maintenance?

A) Updating customer records
B) Testing and cleaning equipment
C) Adding software functions
D) Reorganizing fragmented files

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A user password list
B) A purchase request only
C) A waste segregation list only
D) A maintenance checklist

4. Which practice best helps prolong the life of a computer according to the module?

A) Place the computer in a well-ventilated area
B) Move the computer while it is running
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet

5. Before moving a computer to another location, what should be done first?

A) Disconnect only the keyboard
B) Leave it running
C) Remove the monitor only
D) Turn it off and unplug it

6. Which is an example of software or program maintenance?

A) Sweeping the computer laboratory
B) Cleaning dust from the system unit
C) Checking electrical cables
D) Updating application programs and fixing bugs

7. Why is regular maintenance important for a computer system and network?

A) It removes the need for software updates
B) It guarantees that no hardware will ever fail
C) It increases efficiency and can reduce major repair expenses
D) It prevents users from accessing the system

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Disable the antivirus
B) Replace the motherboard
C) Reformat the hard drive immediately
D) Delete temporary files

9. Which activity is included in the module's software maintenance plan?

A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Removing all system files
D) Moving the computer while powered on

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Checking the hardware
B) Cleaning the PC inside and out
C) Getting the latest software update for the operating system
D) Performing a full diagnostic check

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Checking for trash before leaving
B) Sweeping the floor
C) Conducting an inventory
D) Wiping the whiteboard

12. Which activity is listed as a weekly housekeeping task?

A) Cleaning the air-conditioning filter
B) Inspecting the electrical system
C) Conducting a full inventory
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Scan and clean the device
B) Disable security software
C) Format the computer
D) Immediately open every file

14. After using an external storage device, what is the proper action?

A) Close the program and eject the device properly
B) Pull it out immediately
C) Leave it connected permanently
D) Restart the computer without ejecting

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Leave the computer running and turn off the monitor
B) Properly shut down the computer, then turn off the AVR/UPS
C) Unplug the computer while running, then shut down
D) Turn off the AVR/UPS first, then shut down

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Reformat the hard drive immediately
B) Replace the processor immediately
C) Remove the operating system
D) Reboot the computer

17. Why is an incremental backup useful?

A) It prevents the need for antivirus software
B) It backs up updated files for each date
C) It replaces the operating system
D) It deletes all previous backups

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Increase the screen brightness
B) Disable the CPU fan
C) Cover the ventilation openings
D) Apply thermal paste to the CPU and check whether the fan is working

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The computer should be moved while powered on
B) The equipment is ready for normal use
C) The equipment presents a hazard and should be identified accordingly
D) The cord should be hidden from users

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Breakdown/Repair Report
C) Housekeeping Schedule
D) Purchase Request Form

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the monitor
B) Shut down processor-intensive applications
C) Replace the speakers immediately
D) Reinstall the operating system

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Unmute the volume and adjust the volume slider
B) Change the monitor resolution
C) Reseat the memory
D) Replace the hard drive

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The monitor is not turned on
B) The operating system is unsupported
C) The processor is overheating
D) The mouse needs cleaning

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The hard disk is full
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The keyboard is defective

25. A monitor displays 'Out of Range.' What should the technician do?

A) Replace the keyboard
B) Disable the power supply
C) Increase the resolution further
D) Change the video resolution and refresh rate to a supported setting

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Ensure the device is properly and securely connected
B) Reformat the hard drive
C) Delete all device drivers
D) Immediately replace the motherboard

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Replace the operating system
B) Turn off the computer, turn on the external device, then turn on the computer
C) Turn on the computer and then connect the powered-off device
D) Remove the device and reinstall Windows

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Change the screen resolution
B) Review system documentation and verify the correct memory modules and installation
C) Disable the audio device
D) Replace the monitor

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Increase processor temperature
C) Disable all fans
D) Check airflow, verify fans work, and ensure the heatsink is properly installed

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Replace the monitor cable
C) Reformat the hard drive
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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