Computer System Maintenance and Troubleshooting 2

Computer System Maintenance and Troubleshooting 2 - Quiz

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To eliminate the need for inspections
B) To guide personnel in performing maintenance tasks properly
C) To prevent users from operating computers
D) To replace all computer equipment yearly

2. Which activity is specifically considered hardware maintenance?

A) Reorganizing fragmented files
B) Adding software functions
C) Updating customer records
D) Testing and cleaning equipment

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A maintenance checklist
B) A purchase request only
C) A user password list
D) A waste segregation list only

4. Which practice best helps prolong the life of a computer according to the module?

A) Keep the computer in a closed cabinet
B) Move the computer while it is running
C) Place the computer in a well-ventilated area
D) Place liquids beside the computer

5. Before moving a computer to another location, what should be done first?

A) Turn it off and unplug it
B) Disconnect only the keyboard
C) Leave it running
D) Remove the monitor only

6. Which is an example of software or program maintenance?

A) Sweeping the computer laboratory
B) Updating application programs and fixing bugs
C) Checking electrical cables
D) Cleaning dust from the system unit

7. Why is regular maintenance important for a computer system and network?

A) It guarantees that no hardware will ever fail
B) It prevents users from accessing the system
C) It removes the need for software updates
D) It increases efficiency and can reduce major repair expenses

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Reformat the hard drive immediately
B) Replace the motherboard
C) Delete temporary files
D) Disable the antivirus

9. Which activity is included in the module's software maintenance plan?

A) Updating antivirus and spyware protection
B) Moving the computer while powered on
C) Cleaning only the monitor screen
D) Removing all system files

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Cleaning the PC inside and out
B) Performing a full diagnostic check
C) Checking the hardware
D) Getting the latest software update for the operating system

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Sweeping the floor
B) Checking for trash before leaving
C) Wiping the whiteboard
D) Conducting an inventory

12. Which activity is listed as a weekly housekeeping task?

A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning and checking tools, machines, supplies, and materials
D) Cleaning the air-conditioning filter

13. Before using an external storage device, what should a technician do?

A) Format the computer
B) Scan and clean the device
C) Immediately open every file
D) Disable security software

14. After using an external storage device, what is the proper action?

A) Close the program and eject the device properly
B) Leave it connected permanently
C) Pull it out immediately
D) Restart the computer without ejecting

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Unplug the computer while running, then shut down
B) Turn off the AVR/UPS first, then shut down
C) Properly shut down the computer, then turn off the AVR/UPS
D) Leave the computer running and turn off the monitor

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Remove the operating system
B) Replace the processor immediately
C) Reboot the computer
D) Reformat the hard drive immediately

17. Why is an incremental backup useful?

A) It prevents the need for antivirus software
B) It replaces the operating system
C) It deletes all previous backups
D) It backs up updated files for each date

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Apply thermal paste to the CPU and check whether the fan is working
B) Disable the CPU fan
C) Increase the screen brightness
D) Cover the ventilation openings

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The computer should be moved while powered on
B) The equipment presents a hazard and should be identified accordingly
C) The cord should be hidden from users
D) The equipment is ready for normal use

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Purchase Request Form
C) Housekeeping Schedule
D) Breakdown/Repair Report

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Shut down processor-intensive applications
B) Replace the speakers immediately
C) Replace the monitor
D) Reinstall the operating system

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Reseat the memory
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Change the monitor resolution

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The processor is overheating
B) The operating system is unsupported
C) The monitor is not turned on
D) The mouse needs cleaning

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The keyboard is defective
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The hard disk is full

25. A monitor displays 'Out of Range.' What should the technician do?

A) Replace the keyboard
B) Disable the power supply
C) Increase the resolution further
D) Change the video resolution and refresh rate to a supported setting

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Reformat the hard drive
B) Delete all device drivers
C) Immediately replace the motherboard
D) Ensure the device is properly and securely connected

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn off the computer, turn on the external device, then turn on the computer
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Remove the device and reinstall Windows

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Replace the monitor
B) Change the screen resolution
C) Review system documentation and verify the correct memory modules and installation
D) Disable the audio device

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Increase processor temperature
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Disable all fans
D) Replace the mouse and keyboard

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Replace the monitor cable
C) Reformat the hard drive
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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