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Computer System Maintenance and Troubleshooting 2
Beigesteuert von: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To guide personnel in performing maintenance tasks properly
D) To prevent users from operating computers
  • 2. Which activity is specifically considered hardware maintenance?
A) Reorganizing fragmented files
B) Testing and cleaning equipment
C) Updating customer records
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A maintenance checklist
C) A waste segregation list only
D) A user password list
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place liquids beside the computer
B) Move the computer while it is running
C) Keep the computer in a closed cabinet
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Turn it off and unplug it
C) Leave it running
D) Remove the monitor only
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Cleaning dust from the system unit
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It removes the need for software updates
B) It prevents users from accessing the system
C) It increases efficiency and can reduce major repair expenses
D) It guarantees that no hardware will ever fail
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Disable the antivirus
B) Reformat the hard drive immediately
C) Replace the motherboard
D) Delete temporary files
  • 9. Which activity is included in the module's software maintenance plan?
A) Moving the computer while powered on
B) Cleaning only the monitor screen
C) Removing all system files
D) Updating antivirus and spyware protection
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Checking the hardware
B) Cleaning the PC inside and out
C) Getting the latest software update for the operating system
D) Performing a full diagnostic check
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Checking for trash before leaving
B) Wiping the whiteboard
C) Conducting an inventory
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning the air-conditioning filter
B) Inspecting the electrical system
C) Conducting a full inventory
D) Cleaning and checking tools, machines, supplies, and materials
  • 13. Before using an external storage device, what should a technician do?
A) Immediately open every file
B) Format the computer
C) Scan and clean the device
D) Disable security software
  • 14. After using an external storage device, what is the proper action?
A) Restart the computer without ejecting
B) Pull it out immediately
C) Close the program and eject the device properly
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Leave the computer running and turn off the monitor
C) Turn off the AVR/UPS first, then shut down
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Remove the operating system
B) Replace the processor immediately
C) Reboot the computer
D) Reformat the hard drive immediately
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It backs up updated files for each date
C) It prevents the need for antivirus software
D) It replaces the operating system
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Increase the screen brightness
C) Disable the CPU fan
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The equipment presents a hazard and should be identified accordingly
C) The computer should be moved while powered on
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Waste Segregation List
C) Purchase Request Form
D) Breakdown/Repair Report
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Shut down processor-intensive applications
C) Reinstall the operating system
D) Replace the speakers immediately
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The processor is overheating
B) The mouse needs cleaning
C) The monitor is not turned on
D) The operating system is unsupported
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The monitor video cable is disconnected
B) The CPU fan is too fast
C) The keyboard is defective
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Disable the power supply
C) Replace the keyboard
D) Increase the resolution further
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Reformat the hard drive
C) Immediately replace the motherboard
D) Ensure the device is properly and securely connected
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Turn on the computer and then connect the powered-off device
C) Remove the device and reinstall Windows
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Change the screen resolution
B) Disable the audio device
C) Replace the monitor
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Replace the mouse and keyboard
C) Disable all fans
D) Increase processor temperature
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Change the screen resolution
B) Reformat the hard drive
C) Replace the monitor cable
D) Check device status, check or replace batteries, and reset the receiver and mouse
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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