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Computer System Maintenance and Troubleshooting 2 - Quiz
Beigesteuert von: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To guide personnel in performing maintenance tasks properly
C) To replace all computer equipment yearly
D) To prevent users from operating computers
  • 2. Which activity is specifically considered hardware maintenance?
A) Updating customer records
B) Testing and cleaning equipment
C) Reorganizing fragmented files
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A maintenance checklist
B) A user password list
C) A waste segregation list only
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Place the computer in a well-ventilated area
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Leave it running
B) Remove the monitor only
C) Turn it off and unplug it
D) Disconnect only the keyboard
  • 6. Which is an example of software or program maintenance?
A) Checking electrical cables
B) Cleaning dust from the system unit
C) Updating application programs and fixing bugs
D) Sweeping the computer laboratory
  • 7. Why is regular maintenance important for a computer system and network?
A) It prevents users from accessing the system
B) It removes the need for software updates
C) It guarantees that no hardware will ever fail
D) It increases efficiency and can reduce major repair expenses
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Replace the motherboard
B) Delete temporary files
C) Disable the antivirus
D) Reformat the hard drive immediately
  • 9. Which activity is included in the module's software maintenance plan?
A) Updating antivirus and spyware protection
B) Cleaning only the monitor screen
C) Moving the computer while powered on
D) Removing all system files
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Getting the latest software update for the operating system
C) Checking the hardware
D) Performing a full diagnostic check
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Sweeping the floor
B) Conducting an inventory
C) Wiping the whiteboard
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning the air-conditioning filter
B) Cleaning and checking tools, machines, supplies, and materials
C) Inspecting the electrical system
D) Conducting a full inventory
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Immediately open every file
C) Disable security software
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Leave it connected permanently
B) Pull it out immediately
C) Restart the computer without ejecting
D) Close the program and eject the device properly
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Unplug the computer while running, then shut down
C) Leave the computer running and turn off the monitor
D) Turn off the AVR/UPS first, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Replace the processor immediately
B) Reformat the hard drive immediately
C) Remove the operating system
D) Reboot the computer
  • 17. Why is an incremental backup useful?
A) It prevents the need for antivirus software
B) It replaces the operating system
C) It backs up updated files for each date
D) It deletes all previous backups
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Apply thermal paste to the CPU and check whether the fan is working
B) Increase the screen brightness
C) Disable the CPU fan
D) Cover the ventilation openings
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The equipment presents a hazard and should be identified accordingly
C) The computer should be moved while powered on
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Breakdown/Repair Report
B) Housekeeping Schedule
C) Waste Segregation List
D) Purchase Request Form
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the speakers immediately
B) Shut down processor-intensive applications
C) Replace the monitor
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Reseat the memory
C) Change the monitor resolution
D) Unmute the volume and adjust the volume slider
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The monitor is not turned on
C) The mouse needs cleaning
D) The processor is overheating
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The monitor video cable is disconnected
B) The keyboard is defective
C) The hard disk is full
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Increase the resolution further
B) Change the video resolution and refresh rate to a supported setting
C) Replace the keyboard
D) Disable the power supply
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Ensure the device is properly and securely connected
B) Immediately replace the motherboard
C) Delete all device drivers
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Turn off the computer, turn on the external device, then turn on the computer
C) Turn on the computer and then connect the powered-off device
D) Remove the device and reinstall Windows
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Change the screen resolution
B) Replace the monitor
C) Disable the audio device
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Replace the mouse and keyboard
C) Increase processor temperature
D) Disable all fans
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Change the screen resolution
C) Replace the monitor cable
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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