Quiz Final Term1 CSS
  • 1. What is the main purpose of diagnostic tools in computer servicing?
A) To clean dust from components
B) To install screws in the system unit
C) To identify and troubleshoot system problems
D) To organize cables inside the case
  • 2. Why should a technician diagnose a fault before replacing a component?
A) To replace several components at once
B) To pinpoint the problem and avoid unnecessary replacement
C) To make the repair take longer
D) To avoid testing the computer
  • 3. A computer fails to start after RAM was installed. What should the technician do first?
A) Remove the operating system.
B) Check whether the RAM is installed correctly.
C) Replace the motherboard immediately.
D) Replace the power supply without testing.
  • 4. A computer repeatedly overheats. The fan is running and the heat sink is installed, but no thermal paste is present between the CPU and heat sink. What is the most likely problem?
A) The network card is disconnected.
B) The RAM has too much storage capacity.
C) The operating system needs reinstalling.
D) Heat transfer from the CPU is reduced.
  • 5. A technician suspects that one component is faulty. Which approach is best?
A) Reinstall all software before checking the hardware.
B) Diagnose the problem, confirm the affected component, then perform the appropriate repair safely.
C) Ignore the symptoms if the computer still turns on.
D) Replace several components until the computer works.
  • 6. Which technician follows the better safety practice while working with internal computer components?
A) Technician D uses ESD protection and handles the components carefully.
B) Technician C places components anywhere on the worktable.
C) Technician A handles components while standing on an ungrounded surface without ESD protection.
D) Technician B works quickly and ignores static electricity.
  • 7. A computer shuts down after overheating. Which repair plan is best?
A) Observe safety ? inspect the fan, heat sink, and thermal paste ? correct the identified cooling fault ? retest
B) Observe safety ? reapply thermal paste immediately ? retest ? inspect the fan only if shutdown continues
C) Observe safety ? inspect the fan, heat sink, and thermal paste ? correct the identified cooling fault ? retest
D) Observe safety ? replace the fan immediately ? retest ? inspect thermal paste only if shutdown continues
  • 8. Why are cable ties useful during computer maintenance?
A) They remove software errors.
B) They test electrical circuits.
C) They help keep cables neatly organized.
D) They prevent all hardware failures.
  • 9. Before cleaning inside a system unit, which action best applies safe maintenance practice?
A) Remove components first and check safety precautions afterward.
B) Leave the computer running so the fans keep moving air.
C) Spray cleaning liquid directly on the motherboard before opening the case.
D) Shut down the computer and prepare a safe work area before handling internal parts.
  • 10. A technician notices dust on a cooling fan and nearby components. What should be done?
A) Clean the dust carefully with suitable cleaning tools, then verify the fan operates properly.
B) Replace the fan immediately without checking its condition.
C) Install additional software before cleaning the hardware.
D) Ignore the dust because the fan is still spinning.
  • 11. A technician has cleaned the hardware and updated the software. What should be done next as part of maintenance?
A) Check the computer for errors and proper operation.
B) Check the computer for errors and proper operation.
C) Remove all installed applications.
D) Disconnect all storage devices permanently.
  • 12. A maintenance record shows: - Hardware cleaned - Software updated - Components handled without ESD protection - System tested Which entry shows the safety problem?
A) Hardware cleaned
B) Software updated
C) System tested
D) Components handled without ESD protection
  • 13. Which maintenance practice is most complete?
A) Replace components regularly even when no problem is found.
B) Update software but ignore hardware condition.
C) Clean the case only when it becomes visibly dirty.
D) Clean the hardware, update software, check for errors, and observe safety precautions.
  • 14. A computer needs routine maintenance. Which plan is best?
A) Prepare a safe workspace ? clean hardware ? update software ? skip error checking ? verify operation
B) Prepare a safe workspace ? check errors ? clean only the case exterior ? update software ? verify operation
C) Prepare a safe workspace ? update software ? replace working hardware ? check errors ? verify operation
D) Prepare a safe workspace ? inspect/clean hardware ? update needed software ? check errors ? verify operation
  • 15. Why should software be updated as part of computer maintenance?
A) To help keep software current and functioning properly
B) To replace the need for hardware cleaning
C) To prevent the computer from using storage devices
D) To increase the physical size of the computer
  • 16. Why should a computer be checked for errors after maintenance?
A) To verify whether the system is functioning properly and identify remaining problems
B) To make the computer consume more power
C) To avoid testing the completed work
D) To increase the number of installed components
  • 17. A computer has accumulated dust and several applications need updating. Which action best applies routine maintenance?
A) Clean the hardware safely, update the software, and check the system for errors.
B) Remove all applications and leave the hardware untouched.
C) Clean the hardware safely, update the software, and check the system for errors.
D) Ignore the dust and update only one application.
  • 18. After maintenance, a computer is clean and its software is updated, but an error still appears at startup. Which conclusion is best?
A) The remaining error still needs to be identified and diagnosed.
B) All hardware should be replaced immediately.
C) The system is fully repaired because the hardware is clean.
D) The error can be ignored because maintenance is complete.
  • 19. A computer is still working, but dust is blocking part of its ventilation openings. A technician recommends waiting until overheating occurs before cleaning. How should the recommendation be evaluated?
A) Appropriate, because dust does not affect system performance.
B) Poor practice, because routine cleaning should address buildup before it contributes to problems.
C) Appropriate, because maintenance is needed only after failure.
D) Poor practice only if the computer also has outdated software.
  • 20. A learner will create a maintenance record that documents both the work performed and safety measures. Which record format is best?
A) Date ? observed condition ? maintenance task ? computer brand ? room location
B) Date ? observed condition ? maintenance task ? safety measure ? result/follow-up
C) Date ? technician name ? computer model ? keyboard type ? monitor size.
D) Date ? hardware list ? software names ? purchase date ? user name
  • 21. What is the minimum RAM requirement for the 32-bit version of Windows 10?
A) 8 GB
B) 1 GB
C) 2 GB
D) 4 GB
  • 22. What is the minimum RAM requirement for the 64-bit version of Windows 10?
A) 8 GB
B) 2 GB
C) 1 GB
D) 4 GB
  • 23. What is the minimum hard drive space specified for Windows 10 32-bit?
A) 64 GB
B) 20 GB
C) 16 GB
D) 32 GB
  • 24. What is the minimum hard drive space specified for Windows 10 64-bit?
A) 16 GB
B) 64 GB
C) 20 GB
D) 32 GB
  • 25. What is the minimum processor requirement for Windows 10?
A) 500 MHz processor
B) 1 GHz or faster processor or SoC
C) 3 GHz processor
D) 2 GHz dual-core processor
  • 26. What graphics requirement is specified for Windows 10?
A) DirectX 10 only
B) DirectX 9 or later with WDDM 1.0 driver
C) OpenGL 4.0 only
D) DirectX 7 with WDDM 2.0
  • 27. What is inserted into the computer to begin a Windows 10 installation?
A) Audio CD only
B) Network cable
C) Printer cable
D) Installation media such as a bootable flash drive or optical media
  • 28. Which keys are given as examples for entering BIOS setup?
A) F5 or F6
B) F1 or F3
C) ESC or F12
D) DEL or F2
  • 29. In the ASUS example, which key can be used to open the Boot Menu?
A) F2
B) F12
C) F10
D) F8
  • 30. What BIOS Mode value indicates a BIOS boot environment according to the file?
A) Modern
B) Legacy
C) UEFI
D) Secure
  • 31. What button is clicked on Windows Setup to begin installation?
A) Finish
B) Next
C) Back
D) Cancel
  • 32. What button is clicked after the Windows Setup welcome screen to start installation?
A) Repair
B) Install now
C) Restart
D) Update
  • 33. When reinstalling an already activated Windows 10 system, which option may allow you to continue without entering a product key?
A) Skip license
B) Activate later
C) I don't have a product key
D) Use trial mode
  • 34. What should the selected Windows 10 edition match?
A) The monitor resolution
B) The edition activated by the product key
C) The keyboard layout
D) The computer brand
  • 35. What must be selected to continue with the Windows 10 license agreement?
A) Custom license
B) I decline the license terms
C) I accept the license terms
D) Offline installation
  • 36. Which installation option is used for a clean installation in the procedure?
A) Express Install
B) Custom: Install Windows only (Advanced)
C) Repair your computer
D) Upgrade: Install Windows
  • 37. What should be selected after deleting the current Windows partition?
A) Optical Drive
B) System Reserved only
C) Drive 0 Unallocated Space
D) Recovery Drive
  • 38. What is selected during OOBE to configure the keyboard?
A) Boot mode
B) Hard drive partition
C) Keyboard layout
D) Product key
  • 39. What option can be used if a second keyboard layout is not needed?
A) Remove
B) Back
C) Cancel
D) Skip
  • 40. Which OOBE option is selected in the example for a personal computer?
A) Set up for personal use
B) Set up for organization
C) Set up for repair
D) Set up for testing
  • 41. What account information can be entered during OOBE?
A) Router account
B) Microsoft account information
C) BIOS password only
D) Printer account
  • 42. Which Windows feature is described as allowing activity history across devices?
A) Task View
B) OneDrive
C) Cortana
D) Timeline
  • 43. What should be verified first before installing application software?
A) The target system's hardware requirements
B) The printer brand
C) The desktop wallpaper
D) The screen brightness
  • 44. Why must the application version correspond to the operating system platform?
A) It changes the monitor resolution
B) It removes the need for updates
C) Programs are generally operating-system dependent
D) Applications never use operating systems
  • 45. What should be checked besides hardware requirements before installing some applications?
A) Keyboard color
B) Software requirements and required updates or utilities
C) Mouse size
D) Speaker volume
  • 46. What should be done after an application installation is completed and the setup wizard has terminated?
A) Immediately uninstall it
B) Disconnect the keyboard
C) Reboot the machine before launching the software
D) Delete the operating system
  • 47. What should be checked if software will not install because the computer lacks sufficient resources?
A) Screen saver
B) Desktop theme
C) Minimum system requirements
D) User wallpaper
  • 48. What should be verified if an application is incompatible with the computer?
A) Keyboard layout only
B) Compatibility with the operating system version
C) Monitor brand
D) Printer ink level
  • 49. What is installation testing primarily concerned with?
A) Whether customers can successfully install and set up the software
B) Whether the keyboard is wireless
C) Whether the monitor has speakers
D) Whether the desktop wallpaper loads
  • 50. What type of testing deliberately places a system under intense load to determine stability and limits?
A) Color test
B) Login test
C) Stress test
D) Keyboard test
  • 51. Before reformatting a laptop, what should a technician obtain to identify the correct drivers?
A) The monitor's brightness setting
B) The user's wallpaper and desktop theme
C) The computer's boot animation
D) The hardware specification, brand name, and device code
  • 52. A scanner is connected to a computer but cannot perform its scanning function. Which explanation is most consistent with the module?
A) The required scanner driver may not be installed
B) The computer needs a new BIOS password
C) The hard drive must be converted to GPT
D) The computer must perform a warm boot
  • 53. A technician has no driver disc and no Internet connection while preparing to reinstall a computer. Which option from the module can help provide drivers?
A) A monitor calibration tool
B) A BIOS setup password
C) A boot menu shortcut
D) An All-in-One DriverPack application
  • 54. A technician is preparing a USB flash drive using DiskPart. After typing `list disk`, why is it critical to identify the correct disk number?
A) Selecting the wrong disk changes the CPU speed
B) The wrong disk will automatically install Windows
C) The wrong disk will increase RAM capacity
D) Selecting the wrong disk can result in permanent deletion of data
  • 55. During the creation of bootable media, a technician accidentally selects the computer's internal hard drive instead of the USB drive and executes `clean`. What is the most serious consequence?
A) The monitor will stop displaying colors
B) The BIOS will automatically update
C) The keyboard will become wireless
D) Partitions or volume formatting on the selected disk may be removed, causing data loss
  • 56. Which DiskPart command is used to create a primary partition on the selected disk?
A) `make partition active`
B) `create disk bootable`
C) `new partition system`
D) `create partition primary`
  • 57. A technician has created and selected the USB partition and wants to make it bootable according to the procedure. Which command should be used next?
A) `active`
B) `boot`
C) `enable disk`
D) `start`
  • 58. The module recommends FAT32 when preparing a USB flash drive for a platform that supports UEFI. Why is this significant?
A) FAT32 automatically installs device drivers
B) FAT32 replaces the BIOS chip
C) FAT32 is specified in the procedure for UEFI-supported platforms
D) FAT32 increases the computer's RAM
  • 59. A technician has successfully formatted and assigned a drive letter to the USB flash drive. What should be done next to make it usable as installation media?
A) Change the BIOS password
B) Copy the operating system files to the prepared USB flash drive
C) Delete the USB partition
D) Remove the active status
  • 60. A computer does not boot from the newly prepared USB installer even though the USB contains the operating system files. Which troubleshooting action should the technician consider first based on the modules?
A) Change the monitor's fan settings
B) Replace the keyboard
C) Check and configure the BIOS/UEFI boot order so the USB device can be selected as the boot device
D) Install a printer driver
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