Computer System Maintenance and Troubleshooting 2 - εξέταση
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To prevent users from operating computers
D) To guide personnel in performing maintenance tasks properly
  • 2. Which activity is specifically considered hardware maintenance?
A) Reorganizing fragmented files
B) Testing and cleaning equipment
C) Updating customer records
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A waste segregation list only
C) A maintenance checklist
D) A user password list
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Place the computer in a well-ventilated area
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Remove the monitor only
B) Disconnect only the keyboard
C) Turn it off and unplug it
D) Leave it running
  • 6. Which is an example of software or program maintenance?
A) Sweeping the computer laboratory
B) Checking electrical cables
C) Updating application programs and fixing bugs
D) Cleaning dust from the system unit
  • 7. Why is regular maintenance important for a computer system and network?
A) It prevents users from accessing the system
B) It removes the need for software updates
C) It increases efficiency and can reduce major repair expenses
D) It guarantees that no hardware will ever fail
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Delete temporary files
B) Replace the motherboard
C) Reformat the hard drive immediately
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Updating antivirus and spyware protection
B) Removing all system files
C) Moving the computer while powered on
D) Cleaning only the monitor screen
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Performing a full diagnostic check
B) Cleaning the PC inside and out
C) Checking the hardware
D) Getting the latest software update for the operating system
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Conducting an inventory
C) Sweeping the floor
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Cleaning and checking tools, machines, supplies, and materials
C) Cleaning the air-conditioning filter
D) Inspecting the electrical system
  • 13. Before using an external storage device, what should a technician do?
A) Format the computer
B) Scan and clean the device
C) Immediately open every file
D) Disable security software
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Restart the computer without ejecting
C) Leave it connected permanently
D) Close the program and eject the device properly
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Unplug the computer while running, then shut down
C) Turn off the AVR/UPS first, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reboot the computer
B) Replace the processor immediately
C) Remove the operating system
D) Reformat the hard drive immediately
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It backs up updated files for each date
C) It replaces the operating system
D) It prevents the need for antivirus software
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Increase the screen brightness
C) Disable the CPU fan
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The computer should be moved while powered on
B) The equipment is ready for normal use
C) The equipment presents a hazard and should be identified accordingly
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Waste Segregation List
B) Purchase Request Form
C) Breakdown/Repair Report
D) Housekeeping Schedule
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Replace the speakers immediately
C) Shut down processor-intensive applications
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Unmute the volume and adjust the volume slider
C) Replace the hard drive
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The monitor is not turned on
B) The processor is overheating
C) The mouse needs cleaning
D) The operating system is unsupported
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The hard disk is full
B) The monitor video cable is disconnected
C) The keyboard is defective
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Replace the keyboard
B) Change the video resolution and refresh rate to a supported setting
C) Disable the power supply
D) Increase the resolution further
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Reformat the hard drive
B) Delete all device drivers
C) Immediately replace the motherboard
D) Ensure the device is properly and securely connected
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn on the computer and then connect the powered-off device
B) Remove the device and reinstall Windows
C) Replace the operating system
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Replace the monitor
B) Disable the audio device
C) Review system documentation and verify the correct memory modules and installation
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Replace the mouse and keyboard
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Increase processor temperature
D) Disable all fans
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Replace the monitor cable
C) Change the screen resolution
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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