Computer System Maintenance and Troubleshooting 2
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To prevent users from operating computers
B) To eliminate the need for inspections
C) To replace all computer equipment yearly
D) To guide personnel in performing maintenance tasks properly
  • 2. Which activity is specifically considered hardware maintenance?
A) Updating customer records
B) Adding software functions
C) Reorganizing fragmented files
D) Testing and cleaning equipment
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A user password list
C) A waste segregation list only
D) A maintenance checklist
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Place the computer in a well-ventilated area
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Turn it off and unplug it
B) Disconnect only the keyboard
C) Leave it running
D) Remove the monitor only
  • 6. Which is an example of software or program maintenance?
A) Sweeping the computer laboratory
B) Updating application programs and fixing bugs
C) Cleaning dust from the system unit
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It prevents users from accessing the system
B) It increases efficiency and can reduce major repair expenses
C) It guarantees that no hardware will ever fail
D) It removes the need for software updates
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Delete temporary files
B) Reformat the hard drive immediately
C) Disable the antivirus
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Moving the computer while powered on
C) Removing all system files
D) Updating antivirus and spyware protection
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Performing a full diagnostic check
B) Checking the hardware
C) Cleaning the PC inside and out
D) Getting the latest software update for the operating system
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Conducting an inventory
B) Checking for trash before leaving
C) Sweeping the floor
D) Wiping the whiteboard
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning the air-conditioning filter
D) Cleaning and checking tools, machines, supplies, and materials
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Immediately open every file
C) Disable security software
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Restart the computer without ejecting
C) Close the program and eject the device properly
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Unplug the computer while running, then shut down
C) Turn off the AVR/UPS first, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Replace the processor immediately
B) Reboot the computer
C) Remove the operating system
D) Reformat the hard drive immediately
  • 17. Why is an incremental backup useful?
A) It replaces the operating system
B) It deletes all previous backups
C) It backs up updated files for each date
D) It prevents the need for antivirus software
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Increase the screen brightness
C) Cover the ventilation openings
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The cord should be hidden from users
B) The computer should be moved while powered on
C) The equipment is ready for normal use
D) The equipment presents a hazard and should be identified accordingly
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Breakdown/Repair Report
C) Waste Segregation List
D) Purchase Request Form
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Replace the speakers immediately
C) Shut down processor-intensive applications
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Reseat the memory
C) Change the monitor resolution
D) Unmute the volume and adjust the volume slider
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The monitor is not turned on
B) The operating system is unsupported
C) The processor is overheating
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The CPU fan is too fast
B) The keyboard is defective
C) The hard disk is full
D) The monitor video cable is disconnected
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Replace the keyboard
B) Change the video resolution and refresh rate to a supported setting
C) Increase the resolution further
D) Disable the power supply
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Immediately replace the motherboard
B) Delete all device drivers
C) Ensure the device is properly and securely connected
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Turn on the computer and then connect the powered-off device
B) Turn off the computer, turn on the external device, then turn on the computer
C) Replace the operating system
D) Remove the device and reinstall Windows
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Disable the audio device
C) Change the screen resolution
D) Replace the monitor
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Disable all fans
B) Increase processor temperature
C) Replace the mouse and keyboard
D) Check airflow, verify fans work, and ensure the heatsink is properly installed
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Reformat the hard drive
C) Change the screen resolution
D) Replace the monitor cable
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
Δημιουργήθηκε με That Quiz — δικτυακός τόπος για τη δημιουργία δοκιμασιών και βαθμολόγησης στα μαθηματικά και σ` άλλα αντικείμενα.