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Computer System Maintenance and Troubleshooting 2
Συνεισφορά από: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To prevent users from operating computers
B) To replace all computer equipment yearly
C) To guide personnel in performing maintenance tasks properly
D) To eliminate the need for inspections
  • 2. Which activity is specifically considered hardware maintenance?
A) Updating customer records
B) Reorganizing fragmented files
C) Testing and cleaning equipment
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A maintenance checklist
C) A waste segregation list only
D) A user password list
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Move the computer while it is running
B) Keep the computer in a closed cabinet
C) Place liquids beside the computer
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Turn it off and unplug it
B) Remove the monitor only
C) Disconnect only the keyboard
D) Leave it running
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Checking electrical cables
C) Cleaning dust from the system unit
D) Sweeping the computer laboratory
  • 7. Why is regular maintenance important for a computer system and network?
A) It removes the need for software updates
B) It guarantees that no hardware will ever fail
C) It increases efficiency and can reduce major repair expenses
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Delete temporary files
B) Reformat the hard drive immediately
C) Disable the antivirus
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Removing all system files
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Checking the hardware
B) Performing a full diagnostic check
C) Getting the latest software update for the operating system
D) Cleaning the PC inside and out
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Checking for trash before leaving
C) Conducting an inventory
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning and checking tools, machines, supplies, and materials
B) Inspecting the electrical system
C) Cleaning the air-conditioning filter
D) Conducting a full inventory
  • 13. Before using an external storage device, what should a technician do?
A) Disable security software
B) Format the computer
C) Scan and clean the device
D) Immediately open every file
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Close the program and eject the device properly
C) Leave it connected permanently
D) Restart the computer without ejecting
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Leave the computer running and turn off the monitor
B) Turn off the AVR/UPS first, then shut down
C) Properly shut down the computer, then turn off the AVR/UPS
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Replace the processor immediately
B) Remove the operating system
C) Reformat the hard drive immediately
D) Reboot the computer
  • 17. Why is an incremental backup useful?
A) It replaces the operating system
B) It prevents the need for antivirus software
C) It deletes all previous backups
D) It backs up updated files for each date
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Apply thermal paste to the CPU and check whether the fan is working
C) Increase the screen brightness
D) Cover the ventilation openings
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The cord should be hidden from users
B) The computer should be moved while powered on
C) The equipment is ready for normal use
D) The equipment presents a hazard and should be identified accordingly
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Waste Segregation List
B) Purchase Request Form
C) Housekeeping Schedule
D) Breakdown/Repair Report
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Reinstall the operating system
B) Replace the monitor
C) Replace the speakers immediately
D) Shut down processor-intensive applications
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Unmute the volume and adjust the volume slider
B) Replace the hard drive
C) Reseat the memory
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The monitor is not turned on
B) The mouse needs cleaning
C) The processor is overheating
D) The operating system is unsupported
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The hard disk is full
B) The CPU fan is too fast
C) The monitor video cable is disconnected
D) The keyboard is defective
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Disable the power supply
B) Change the video resolution and refresh rate to a supported setting
C) Increase the resolution further
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Reformat the hard drive
C) Ensure the device is properly and securely connected
D) Immediately replace the motherboard
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Turn on the computer and then connect the powered-off device
C) Remove the device and reinstall Windows
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Disable the audio device
C) Change the screen resolution
D) Replace the monitor
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Disable all fans
B) Replace the mouse and keyboard
C) Increase processor temperature
D) Check airflow, verify fans work, and ensure the heatsink is properly installed
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Reformat the hard drive
C) Change the screen resolution
D) Replace the monitor cable
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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