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Computer System Maintenance and Troubleshooting 2 - εξέταση
Συνεισφορά από: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To prevent users from operating computers
B) To replace all computer equipment yearly
C) To eliminate the need for inspections
D) To guide personnel in performing maintenance tasks properly
  • 2. Which activity is specifically considered hardware maintenance?
A) Reorganizing fragmented files
B) Updating customer records
C) Adding software functions
D) Testing and cleaning equipment
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A purchase request only
B) A maintenance checklist
C) A user password list
D) A waste segregation list only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place liquids beside the computer
B) Place the computer in a well-ventilated area
C) Move the computer while it is running
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Turn it off and unplug it
C) Remove the monitor only
D) Leave it running
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Checking electrical cables
D) Cleaning dust from the system unit
  • 7. Why is regular maintenance important for a computer system and network?
A) It prevents users from accessing the system
B) It increases efficiency and can reduce major repair expenses
C) It removes the need for software updates
D) It guarantees that no hardware will ever fail
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Replace the motherboard
B) Disable the antivirus
C) Delete temporary files
D) Reformat the hard drive immediately
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Removing all system files
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Getting the latest software update for the operating system
B) Performing a full diagnostic check
C) Cleaning the PC inside and out
D) Checking the hardware
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Conducting an inventory
B) Checking for trash before leaving
C) Wiping the whiteboard
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Inspecting the electrical system
B) Cleaning and checking tools, machines, supplies, and materials
C) Conducting a full inventory
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Immediately open every file
C) Format the computer
D) Disable security software
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Restart the computer without ejecting
C) Close the program and eject the device properly
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Leave the computer running and turn off the monitor
C) Turn off the AVR/UPS first, then shut down
D) Unplug the computer while running, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Reboot the computer
C) Replace the processor immediately
D) Remove the operating system
  • 17. Why is an incremental backup useful?
A) It replaces the operating system
B) It prevents the need for antivirus software
C) It deletes all previous backups
D) It backs up updated files for each date
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Cover the ventilation openings
C) Increase the screen brightness
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The computer should be moved while powered on
C) The equipment presents a hazard and should be identified accordingly
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Waste Segregation List
B) Housekeeping Schedule
C) Purchase Request Form
D) Breakdown/Repair Report
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Replace the speakers immediately
C) Shut down processor-intensive applications
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Change the monitor resolution
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Reseat the memory
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The mouse needs cleaning
B) The monitor is not turned on
C) The operating system is unsupported
D) The processor is overheating
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The CPU fan is too fast
B) The keyboard is defective
C) The monitor video cable is disconnected
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Increase the resolution further
C) Disable the power supply
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Reformat the hard drive
B) Ensure the device is properly and securely connected
C) Immediately replace the motherboard
D) Delete all device drivers
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Remove the device and reinstall Windows
C) Turn off the computer, turn on the external device, then turn on the computer
D) Turn on the computer and then connect the powered-off device
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Change the screen resolution
C) Replace the monitor
D) Disable the audio device
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Disable all fans
B) Replace the mouse and keyboard
C) Check airflow, verify fans work, and ensure the heatsink is properly installed
D) Increase processor temperature
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Check device status, check or replace batteries, and reset the receiver and mouse
B) Replace the monitor cable
C) Reformat the hard drive
D) Change the screen resolution
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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