A) bad product, bad service, delay, invoicing error B) bad product, confused product, error in the address C) bad attitude, less taxes, wrong quantity D) bad product, payment terms, credit delay E) delay, bad service, wrong quantity
A) to acknowledge receipt B) to confirm or negotiate the order C) to request information D) to provide information E) to inform about prices and data
A) the customer B) the transportation C) the bank D) the creditor E) the supplier
A) the reference B) the supplier C) the transportation D) the customer E) the people
A) the customer B) the bank C) the creditor D) the transportation E) the supplier
A) provide a solution for the customer B) apologize with the customer C) provide an explanation to the customer D) lose the customer E) get the customer back
A) everything we want B) a service C) neither a product nor a service D) a product or a service E) a product
A) none of the offered options B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) send an order form, attach a check, wish for the best E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) none of the options offered B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier C) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed D) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) none of the provided options B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the supplier B) the customer C) the creditor D) none of the options E) the reference
A) to apply a credit B) to require a payment C) none of the options D) to request a credit E) to credit an amount of money
A) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) none of the options D) apply for the credit and ask if the creditor wishes to obtain any information. E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) negative answer to a credit application B) continue the process of a credit application C) investigate the process of a credit application D) positive answer to a credit application E) neutral answer to a credit application
A) to bill a service B) to collect things C) to credit an account D) to obtain a due payment E) to get a credit
A) credit reference B) credit denial C) credit application D) credit granting E) credit reference request
A) because payign is unnecessary B) because the company wins C) because nobody will ever grant you credit again D) because cash basis is better E) because credit is no good
A) credit reference request B) credit granting C) credit reference letter D) credit application letter E) credit denial
A) negative references B) credit reference request C) credit reference D) positive references E) neutral references
A) they know for sure that the customers will pay B) they like to take risks C) they do not take risks D) they like to lose money E) they take the risk to make their businesses grow
A) because they give the idea to the potential creditor that they have a negative impression B) because they translate the negative attitude of the potential customer to the potential creditor C) because they say that no money is in their pockets and that they are poor. D) because they limit the possibility of having someone taking a risk on them. E) because they are bad things about the feelings of the potential customer
A) to ask for references B) to give positive references C) to give negative references D) to refer to the ideas of the potential customer E) to verify if the customer is interested in our company
A) because the client must not know what we referred about them B) because they are positive C) because all other customers will ask for credits D) because public news are of bad taste E) because they are negative
A) credit granting B) credit reference request C) credit denial D) credit application E) credit reference
A) the collection letter B) the report C) the payment letter D) the memorandum E) the circular letter
A) the payment letter B) the collection letter C) the credit reference letter D) the circular letter E) the memorandum
A) deposit to a bank branch that is far away. B) electronic transference from one bank to another. C) check attachment to the payment letter. D) money order attachmenet to the payment letter. E) cash attachment to the payment letter.
A) collection e-mail B) friendly reminder C) ultimatum D) collection calls E) formal collection
A) collection e-mail B) formal collection C) ultimatum D) collection calls E) friendly reminder |