A) bad attitude, less taxes, wrong quantity B) bad product, confused product, error in the address C) delay, bad service, wrong quantity D) bad product, bad service, delay, invoicing error E) bad product, payment terms, credit delay
A) to acknowledge receipt B) to confirm or negotiate the order C) to inform about prices and data D) to request information E) to provide information
A) the customer B) the bank C) the supplier D) the transportation E) the creditor
A) the customer B) the reference C) the transportation D) the people E) the supplier
A) the transportation B) the bank C) the supplier D) the creditor E) the customer
A) get the customer back B) apologize with the customer C) lose the customer D) provide a solution for the customer E) provide an explanation to the customer
A) a product B) a service C) neither a product nor a service D) a product or a service E) everything we want
A) none of the offered options B) order the product or service, explain why you need it, send payment, hope to receive the supply C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) send an order form, attach a check, wish for the best
A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed B) none of the options offered C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio B) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back C) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything D) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order C) none of the provided options D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) the reference B) the creditor C) none of the options D) the customer E) the supplier
A) to credit an amount of money B) none of the options C) to request a credit D) to require a payment E) to apply a credit
A) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted B) none of the options C) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form D) establish the purpose of the money, deny the credit, provide credit references and hope for the best E) apply for the credit and ask if the creditor wishes to obtain any information.
A) investigate the process of a credit application B) continue the process of a credit application C) neutral answer to a credit application D) negative answer to a credit application E) positive answer to a credit application
A) to bill a service B) to get a credit C) to collect things D) to credit an account E) to obtain a due payment
A) credit reference B) credit application C) credit denial D) credit granting E) credit reference request
A) because the company wins B) because nobody will ever grant you credit again C) because credit is no good D) because payign is unnecessary E) because cash basis is better
A) credit reference request B) credit reference letter C) credit application letter D) credit denial E) credit granting
A) negative references B) neutral references C) credit reference D) credit reference request E) positive references
A) they do not take risks B) they like to lose money C) they like to take risks D) they know for sure that the customers will pay E) they take the risk to make their businesses grow
A) because they limit the possibility of having someone taking a risk on them. B) because they say that no money is in their pockets and that they are poor. C) because they are bad things about the feelings of the potential customer D) because they translate the negative attitude of the potential customer to the potential creditor E) because they give the idea to the potential creditor that they have a negative impression
A) to ask for references B) to refer to the ideas of the potential customer C) to give negative references D) to give positive references E) to verify if the customer is interested in our company
A) because they are positive B) because the client must not know what we referred about them C) because all other customers will ask for credits D) because they are negative E) because public news are of bad taste
A) credit reference B) credit granting C) credit denial D) credit application E) credit reference request
A) the circular letter B) the collection letter C) the report D) the memorandum E) the payment letter
A) the collection letter B) the circular letter C) the memorandum D) the credit reference letter E) the payment letter
A) cash attachment to the payment letter. B) check attachment to the payment letter. C) money order attachmenet to the payment letter. D) deposit to a bank branch that is far away. E) electronic transference from one bank to another.
A) collection calls B) collection e-mail C) formal collection D) ultimatum E) friendly reminder
A) ultimatum B) collection calls C) formal collection D) friendly reminder E) collection e-mail |