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Computer System Maintenance and Troubleshooting 2
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To prevent users from operating computers
C) To guide personnel in performing maintenance tasks properly
D) To eliminate the need for inspections
  • 2. Which activity is specifically considered hardware maintenance?
A) Testing and cleaning equipment
B) Adding software functions
C) Reorganizing fragmented files
D) Updating customer records
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A user password list
B) A waste segregation list only
C) A purchase request only
D) A maintenance checklist
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place the computer in a well-ventilated area
B) Place liquids beside the computer
C) Move the computer while it is running
D) Keep the computer in a closed cabinet
  • 5. Before moving a computer to another location, what should be done first?
A) Leave it running
B) Disconnect only the keyboard
C) Remove the monitor only
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Cleaning dust from the system unit
B) Updating application programs and fixing bugs
C) Checking electrical cables
D) Sweeping the computer laboratory
  • 7. Why is regular maintenance important for a computer system and network?
A) It guarantees that no hardware will ever fail
B) It prevents users from accessing the system
C) It removes the need for software updates
D) It increases efficiency and can reduce major repair expenses
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Delete temporary files
C) Replace the motherboard
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Removing all system files
B) Updating antivirus and spyware protection
C) Cleaning only the monitor screen
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Checking the hardware
B) Getting the latest software update for the operating system
C) Performing a full diagnostic check
D) Cleaning the PC inside and out
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Checking for trash before leaving
C) Conducting an inventory
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Cleaning the air-conditioning filter
B) Cleaning and checking tools, machines, supplies, and materials
C) Conducting a full inventory
D) Inspecting the electrical system
  • 13. Before using an external storage device, what should a technician do?
A) Disable security software
B) Immediately open every file
C) Format the computer
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Pull it out immediately
B) Close the program and eject the device properly
C) Leave it connected permanently
D) Restart the computer without ejecting
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Properly shut down the computer, then turn off the AVR/UPS
B) Turn off the AVR/UPS first, then shut down
C) Unplug the computer while running, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Remove the operating system
C) Reboot the computer
D) Replace the processor immediately
  • 17. Why is an incremental backup useful?
A) It replaces the operating system
B) It prevents the need for antivirus software
C) It backs up updated files for each date
D) It deletes all previous backups
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Cover the ventilation openings
B) Disable the CPU fan
C) Apply thermal paste to the CPU and check whether the fan is working
D) Increase the screen brightness
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The cord should be hidden from users
B) The equipment is ready for normal use
C) The equipment presents a hazard and should be identified accordingly
D) The computer should be moved while powered on
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Purchase Request Form
B) Waste Segregation List
C) Housekeeping Schedule
D) Breakdown/Repair Report
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Reinstall the operating system
C) Replace the speakers immediately
D) Shut down processor-intensive applications
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Reseat the memory
C) Unmute the volume and adjust the volume slider
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The mouse needs cleaning
C) The monitor is not turned on
D) The processor is overheating
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The CPU fan is too fast
B) The monitor video cable is disconnected
C) The keyboard is defective
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Replace the keyboard
B) Disable the power supply
C) Increase the resolution further
D) Change the video resolution and refresh rate to a supported setting
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Reformat the hard drive
B) Ensure the device is properly and securely connected
C) Immediately replace the motherboard
D) Delete all device drivers
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Turn on the computer and then connect the powered-off device
C) Turn off the computer, turn on the external device, then turn on the computer
D) Remove the device and reinstall Windows
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Change the screen resolution
B) Review system documentation and verify the correct memory modules and installation
C) Replace the monitor
D) Disable the audio device
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Increase processor temperature
B) Disable all fans
C) Replace the mouse and keyboard
D) Check airflow, verify fans work, and ensure the heatsink is properly installed
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Change the screen resolution
B) Replace the monitor cable
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Reformat the hard drive
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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