Computer System Maintenance and Troubleshooting 2

Computer System Maintenance and Troubleshooting 2 - Galdetegia

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To prevent users from operating computers
B) To guide personnel in performing maintenance tasks properly
C) To replace all computer equipment yearly
D) To eliminate the need for inspections

2. Which activity is specifically considered hardware maintenance?

A) Adding software functions
B) Updating customer records
C) Testing and cleaning equipment
D) Reorganizing fragmented files

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A purchase request only
B) A waste segregation list only
C) A maintenance checklist
D) A user password list

4. Which practice best helps prolong the life of a computer according to the module?

A) Place liquids beside the computer
B) Move the computer while it is running
C) Place the computer in a well-ventilated area
D) Keep the computer in a closed cabinet

5. Before moving a computer to another location, what should be done first?

A) Turn it off and unplug it
B) Remove the monitor only
C) Disconnect only the keyboard
D) Leave it running

6. Which is an example of software or program maintenance?

A) Cleaning dust from the system unit
B) Updating application programs and fixing bugs
C) Checking electrical cables
D) Sweeping the computer laboratory

7. Why is regular maintenance important for a computer system and network?

A) It guarantees that no hardware will ever fail
B) It increases efficiency and can reduce major repair expenses
C) It removes the need for software updates
D) It prevents users from accessing the system

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Reformat the hard drive immediately
B) Replace the motherboard
C) Disable the antivirus
D) Delete temporary files

9. Which activity is included in the module's software maintenance plan?

A) Moving the computer while powered on
B) Updating antivirus and spyware protection
C) Cleaning only the monitor screen
D) Removing all system files

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Getting the latest software update for the operating system
B) Performing a full diagnostic check
C) Cleaning the PC inside and out
D) Checking the hardware

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Sweeping the floor
B) Checking for trash before leaving
C) Wiping the whiteboard
D) Conducting an inventory

12. Which activity is listed as a weekly housekeeping task?

A) Inspecting the electrical system
B) Cleaning the air-conditioning filter
C) Conducting a full inventory
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Immediately open every file
B) Scan and clean the device
C) Disable security software
D) Format the computer

14. After using an external storage device, what is the proper action?

A) Leave it connected permanently
B) Restart the computer without ejecting
C) Pull it out immediately
D) Close the program and eject the device properly

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Leave the computer running and turn off the monitor
B) Unplug the computer while running, then shut down
C) Turn off the AVR/UPS first, then shut down
D) Properly shut down the computer, then turn off the AVR/UPS

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Replace the processor immediately
B) Reformat the hard drive immediately
C) Reboot the computer
D) Remove the operating system

17. Why is an incremental backup useful?

A) It replaces the operating system
B) It prevents the need for antivirus software
C) It deletes all previous backups
D) It backs up updated files for each date

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Apply thermal paste to the CPU and check whether the fan is working
B) Cover the ventilation openings
C) Increase the screen brightness
D) Disable the CPU fan

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The cord should be hidden from users
B) The equipment presents a hazard and should be identified accordingly
C) The computer should be moved while powered on
D) The equipment is ready for normal use

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Purchase Request Form
C) Housekeeping Schedule
D) Breakdown/Repair Report

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the monitor
B) Reinstall the operating system
C) Shut down processor-intensive applications
D) Replace the speakers immediately

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Reseat the memory
B) Change the monitor resolution
C) Unmute the volume and adjust the volume slider
D) Replace the hard drive

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The mouse needs cleaning
B) The operating system is unsupported
C) The monitor is not turned on
D) The processor is overheating

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The monitor video cable is disconnected
B) The keyboard is defective
C) The hard disk is full
D) The CPU fan is too fast

25. A monitor displays 'Out of Range.' What should the technician do?

A) Replace the keyboard
B) Change the video resolution and refresh rate to a supported setting
C) Increase the resolution further
D) Disable the power supply

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Immediately replace the motherboard
B) Delete all device drivers
C) Ensure the device is properly and securely connected
D) Reformat the hard drive

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn off the computer, turn on the external device, then turn on the computer
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Remove the device and reinstall Windows

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Replace the monitor
B) Change the screen resolution
C) Disable the audio device
D) Review system documentation and verify the correct memory modules and installation

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Disable all fans
D) Increase processor temperature

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Reformat the hard drive
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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