Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To replace all computer equipment yearly
B) To eliminate the need for inspections
C) To guide personnel in performing maintenance tasks properly
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Reorganizing fragmented files
B) Testing and cleaning equipment
C) Updating customer records
D) Adding software functions

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A purchase request only
B) A maintenance checklist
C) A user password list
D) A waste segregation list only

4. Which practice best helps prolong the life of a computer according to the module?

A) Move the computer while it is running
B) Keep the computer in a closed cabinet
C) Place the computer in a well-ventilated area
D) Place liquids beside the computer

5. Before moving a computer to another location, what should be done first?

A) Remove the monitor only
B) Turn it off and unplug it
C) Disconnect only the keyboard
D) Leave it running

6. Which is an example of software or program maintenance?

A) Cleaning dust from the system unit
B) Updating application programs and fixing bugs
C) Sweeping the computer laboratory
D) Checking electrical cables

7. Why is regular maintenance important for a computer system and network?

A) It guarantees that no hardware will ever fail
B) It removes the need for software updates
C) It increases efficiency and can reduce major repair expenses
D) It prevents users from accessing the system

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Disable the antivirus
B) Delete temporary files
C) Reformat the hard drive immediately
D) Replace the motherboard

9. Which activity is included in the module's software maintenance plan?

A) Removing all system files
B) Moving the computer while powered on
C) Cleaning only the monitor screen
D) Updating antivirus and spyware protection

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Cleaning the PC inside and out
B) Performing a full diagnostic check
C) Getting the latest software update for the operating system
D) Checking the hardware

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Conducting an inventory
B) Sweeping the floor
C) Checking for trash before leaving
D) Wiping the whiteboard

12. Which activity is listed as a weekly housekeeping task?

A) Cleaning the air-conditioning filter
B) Conducting a full inventory
C) Inspecting the electrical system
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Disable security software
B) Format the computer
C) Immediately open every file
D) Scan and clean the device

14. After using an external storage device, what is the proper action?

A) Restart the computer without ejecting
B) Close the program and eject the device properly
C) Leave it connected permanently
D) Pull it out immediately

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Turn off the AVR/UPS first, then shut down
B) Unplug the computer while running, then shut down
C) Properly shut down the computer, then turn off the AVR/UPS
D) Leave the computer running and turn off the monitor

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Replace the processor immediately
B) Remove the operating system
C) Reformat the hard drive immediately
D) Reboot the computer

17. Why is an incremental backup useful?

A) It deletes all previous backups
B) It replaces the operating system
C) It prevents the need for antivirus software
D) It backs up updated files for each date

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Increase the screen brightness
B) Disable the CPU fan
C) Cover the ventilation openings
D) Apply thermal paste to the CPU and check whether the fan is working

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment presents a hazard and should be identified accordingly
B) The equipment is ready for normal use
C) The computer should be moved while powered on
D) The cord should be hidden from users

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Purchase Request Form
B) Waste Segregation List
C) Breakdown/Repair Report
D) Housekeeping Schedule

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Reinstall the operating system
B) Shut down processor-intensive applications
C) Replace the speakers immediately
D) Replace the monitor

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Unmute the volume and adjust the volume slider
B) Reseat the memory
C) Change the monitor resolution
D) Replace the hard drive

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The processor is overheating
B) The monitor is not turned on
C) The operating system is unsupported
D) The mouse needs cleaning

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The CPU fan is too fast
B) The keyboard is defective
C) The hard disk is full
D) The monitor video cable is disconnected

25. A monitor displays 'Out of Range.' What should the technician do?

A) Change the video resolution and refresh rate to a supported setting
B) Disable the power supply
C) Increase the resolution further
D) Replace the keyboard

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Immediately replace the motherboard
B) Ensure the device is properly and securely connected
C) Reformat the hard drive
D) Delete all device drivers

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn on the computer and then connect the powered-off device
B) Remove the device and reinstall Windows
C) Turn off the computer, turn on the external device, then turn on the computer
D) Replace the operating system

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Replace the monitor
B) Review system documentation and verify the correct memory modules and installation
C) Disable the audio device
D) Change the screen resolution

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Disable all fans
C) Increase processor temperature
D) Check airflow, verify fans work, and ensure the heatsink is properly installed

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Reformat the hard drive
B) Replace the monitor cable
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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