A) bad product, confused product, error in the address B) bad attitude, less taxes, wrong quantity C) delay, bad service, wrong quantity D) bad product, bad service, delay, invoicing error E) bad product, payment terms, credit delay
A) to request information B) to provide information C) to acknowledge receipt D) to confirm or negotiate the order E) to inform about prices and data
A) the creditor B) the customer C) the transportation D) the supplier E) the bank
A) the transportation B) the people C) the reference D) the supplier E) the customer
A) the bank B) the supplier C) the transportation D) the customer E) the creditor
A) lose the customer B) apologize with the customer C) provide a solution for the customer D) provide an explanation to the customer E) get the customer back
A) a service B) neither a product nor a service C) a product D) a product or a service E) everything we want
A) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms B) order the product or service, explain why you need it, send payment, hope to receive the supply C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) send an order form, attach a check, wish for the best E) none of the offered options
A) none of the options offered B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) none of the provided options C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
A) the reference B) the creditor C) the supplier D) none of the options E) the customer
A) to request a credit B) to require a payment C) to credit an amount of money D) to apply a credit E) none of the options
A) none of the options B) apply for the credit and ask if the creditor wishes to obtain any information. C) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) investigate the process of a credit application B) continue the process of a credit application C) negative answer to a credit application D) positive answer to a credit application E) neutral answer to a credit application
A) to collect things B) to obtain a due payment C) to get a credit D) to credit an account E) to bill a service
A) credit reference request B) credit denial C) credit application D) credit granting E) credit reference
A) because payign is unnecessary B) because credit is no good C) because nobody will ever grant you credit again D) because the company wins E) because cash basis is better
A) credit reference request B) credit reference letter C) credit denial D) credit granting E) credit application letter
A) positive references B) neutral references C) negative references D) credit reference E) credit reference request
A) they do not take risks B) they like to lose money C) they know for sure that the customers will pay D) they like to take risks E) they take the risk to make their businesses grow
A) because they give the idea to the potential creditor that they have a negative impression B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they translate the negative attitude of the potential customer to the potential creditor E) because they are bad things about the feelings of the potential customer
A) to give negative references B) to give positive references C) to verify if the customer is interested in our company D) to ask for references E) to refer to the ideas of the potential customer
A) because they are positive B) because they are negative C) because all other customers will ask for credits D) because public news are of bad taste E) because the client must not know what we referred about them
A) credit reference B) credit denial C) credit reference request D) credit application E) credit granting
A) the report B) the collection letter C) the memorandum D) the circular letter E) the payment letter
A) the credit reference letter B) the payment letter C) the circular letter D) the memorandum E) the collection letter
A) electronic transference from one bank to another. B) cash attachment to the payment letter. C) deposit to a bank branch that is far away. D) money order attachmenet to the payment letter. E) check attachment to the payment letter.
A) ultimatum B) friendly reminder C) collection e-mail D) collection calls E) formal collection
A) collection calls B) friendly reminder C) ultimatum D) formal collection E) collection e-mail |