Computer System Maintenance and Troubleshooting 2

Computer System Maintenance and Troubleshooting 2 - Kvíz

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To guide personnel in performing maintenance tasks properly
B) To eliminate the need for inspections
C) To replace all computer equipment yearly
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Testing and cleaning equipment
B) Reorganizing fragmented files
C) Adding software functions
D) Updating customer records

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A waste segregation list only
B) A maintenance checklist
C) A user password list
D) A purchase request only

4. Which practice best helps prolong the life of a computer according to the module?

A) Keep the computer in a closed cabinet
B) Place liquids beside the computer
C) Place the computer in a well-ventilated area
D) Move the computer while it is running

5. Before moving a computer to another location, what should be done first?

A) Disconnect only the keyboard
B) Leave it running
C) Remove the monitor only
D) Turn it off and unplug it

6. Which is an example of software or program maintenance?

A) Sweeping the computer laboratory
B) Checking electrical cables
C) Updating application programs and fixing bugs
D) Cleaning dust from the system unit

7. Why is regular maintenance important for a computer system and network?

A) It removes the need for software updates
B) It prevents users from accessing the system
C) It increases efficiency and can reduce major repair expenses
D) It guarantees that no hardware will ever fail

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Reformat the hard drive immediately
B) Disable the antivirus
C) Replace the motherboard
D) Delete temporary files

9. Which activity is included in the module's software maintenance plan?

A) Moving the computer while powered on
B) Cleaning only the monitor screen
C) Updating antivirus and spyware protection
D) Removing all system files

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Checking the hardware
B) Getting the latest software update for the operating system
C) Cleaning the PC inside and out
D) Performing a full diagnostic check

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Sweeping the floor
B) Checking for trash before leaving
C) Wiping the whiteboard
D) Conducting an inventory

12. Which activity is listed as a weekly housekeeping task?

A) Conducting a full inventory
B) Cleaning the air-conditioning filter
C) Inspecting the electrical system
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Format the computer
B) Immediately open every file
C) Scan and clean the device
D) Disable security software

14. After using an external storage device, what is the proper action?

A) Close the program and eject the device properly
B) Leave it connected permanently
C) Restart the computer without ejecting
D) Pull it out immediately

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Unplug the computer while running, then shut down
B) Leave the computer running and turn off the monitor
C) Properly shut down the computer, then turn off the AVR/UPS
D) Turn off the AVR/UPS first, then shut down

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Remove the operating system
B) Reformat the hard drive immediately
C) Replace the processor immediately
D) Reboot the computer

17. Why is an incremental backup useful?

A) It replaces the operating system
B) It backs up updated files for each date
C) It deletes all previous backups
D) It prevents the need for antivirus software

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Disable the CPU fan
B) Apply thermal paste to the CPU and check whether the fan is working
C) Increase the screen brightness
D) Cover the ventilation openings

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment is ready for normal use
B) The computer should be moved while powered on
C) The cord should be hidden from users
D) The equipment presents a hazard and should be identified accordingly

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Purchase Request Form
C) Breakdown/Repair Report
D) Housekeeping Schedule

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the speakers immediately
B) Shut down processor-intensive applications
C) Replace the monitor
D) Reinstall the operating system

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Replace the hard drive
B) Unmute the volume and adjust the volume slider
C) Reseat the memory
D) Change the monitor resolution

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The processor is overheating
B) The mouse needs cleaning
C) The monitor is not turned on
D) The operating system is unsupported

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The keyboard is defective
B) The hard disk is full
C) The monitor video cable is disconnected
D) The CPU fan is too fast

25. A monitor displays 'Out of Range.' What should the technician do?

A) Replace the keyboard
B) Increase the resolution further
C) Disable the power supply
D) Change the video resolution and refresh rate to a supported setting

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Delete all device drivers
B) Ensure the device is properly and securely connected
C) Reformat the hard drive
D) Immediately replace the motherboard

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Remove the device and reinstall Windows
B) Turn off the computer, turn on the external device, then turn on the computer
C) Replace the operating system
D) Turn on the computer and then connect the powered-off device

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Change the screen resolution
B) Review system documentation and verify the correct memory modules and installation
C) Disable the audio device
D) Replace the monitor

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Increase processor temperature
D) Disable all fans

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Check device status, check or replace batteries, and reset the receiver and mouse
C) Reformat the hard drive
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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