A) bad product, payment terms, credit delay B) bad product, confused product, error in the address C) bad attitude, less taxes, wrong quantity D) delay, bad service, wrong quantity E) bad product, bad service, delay, invoicing error
A) to inform about prices and data B) to request information C) to provide information D) to confirm or negotiate the order E) to acknowledge receipt
A) the bank B) the transportation C) the supplier D) the customer E) the creditor
A) the transportation B) the reference C) the people D) the customer E) the supplier
A) the customer B) the bank C) the creditor D) the supplier E) the transportation
A) provide a solution for the customer B) apologize with the customer C) get the customer back D) provide an explanation to the customer E) lose the customer
A) a service B) neither a product nor a service C) everything we want D) a product E) a product or a service
A) send an order form, attach a check, wish for the best B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) none of the offered options E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) none of the options offered E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
A) none of the provided options B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the creditor B) the customer C) the reference D) the supplier E) none of the options
A) to request a credit B) none of the options C) to apply a credit D) to require a payment E) to credit an amount of money
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) apply for the credit and ask if the creditor wishes to obtain any information. C) none of the options D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) continue the process of a credit application C) negative answer to a credit application D) positive answer to a credit application E) neutral answer to a credit application
A) to obtain a due payment B) to credit an account C) to bill a service D) to collect things E) to get a credit
A) credit application B) credit reference C) credit reference request D) credit denial E) credit granting
A) because nobody will ever grant you credit again B) because credit is no good C) because payign is unnecessary D) because the company wins E) because cash basis is better
A) credit granting B) credit reference request C) credit reference letter D) credit denial E) credit application letter
A) neutral references B) credit reference request C) positive references D) credit reference E) negative references
A) they like to lose money B) they like to take risks C) they do not take risks D) they know for sure that the customers will pay E) they take the risk to make their businesses grow
A) because they give the idea to the potential creditor that they have a negative impression B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they translate the negative attitude of the potential customer to the potential creditor E) because they are bad things about the feelings of the potential customer
A) to give positive references B) to give negative references C) to ask for references D) to verify if the customer is interested in our company E) to refer to the ideas of the potential customer
A) because public news are of bad taste B) because they are positive C) because the client must not know what we referred about them D) because they are negative E) because all other customers will ask for credits
A) credit denial B) credit granting C) credit reference request D) credit application E) credit reference
A) the payment letter B) the report C) the memorandum D) the collection letter E) the circular letter
A) the circular letter B) the collection letter C) the credit reference letter D) the payment letter E) the memorandum
A) electronic transference from one bank to another. B) check attachment to the payment letter. C) deposit to a bank branch that is far away. D) money order attachmenet to the payment letter. E) cash attachment to the payment letter.
A) ultimatum B) formal collection C) collection e-mail D) friendly reminder E) collection calls
A) collection calls B) friendly reminder C) ultimatum D) formal collection E) collection e-mail |