Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To eliminate the need for inspections
B) To guide personnel in performing maintenance tasks properly
C) To replace all computer equipment yearly
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Adding software functions
B) Testing and cleaning equipment
C) Reorganizing fragmented files
D) Updating customer records

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A purchase request only
B) A maintenance checklist
C) A waste segregation list only
D) A user password list

4. Which practice best helps prolong the life of a computer according to the module?

A) Move the computer while it is running
B) Place the computer in a well-ventilated area
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet

5. Before moving a computer to another location, what should be done first?

A) Remove the monitor only
B) Turn it off and unplug it
C) Disconnect only the keyboard
D) Leave it running

6. Which is an example of software or program maintenance?

A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Checking electrical cables
D) Cleaning dust from the system unit

7. Why is regular maintenance important for a computer system and network?

A) It removes the need for software updates
B) It increases efficiency and can reduce major repair expenses
C) It prevents users from accessing the system
D) It guarantees that no hardware will ever fail

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Disable the antivirus
B) Replace the motherboard
C) Delete temporary files
D) Reformat the hard drive immediately

9. Which activity is included in the module's software maintenance plan?

A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Moving the computer while powered on
D) Removing all system files

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Checking the hardware
B) Cleaning the PC inside and out
C) Performing a full diagnostic check
D) Getting the latest software update for the operating system

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Sweeping the floor
B) Wiping the whiteboard
C) Conducting an inventory
D) Checking for trash before leaving

12. Which activity is listed as a weekly housekeeping task?

A) Conducting a full inventory
B) Cleaning and checking tools, machines, supplies, and materials
C) Cleaning the air-conditioning filter
D) Inspecting the electrical system

13. Before using an external storage device, what should a technician do?

A) Immediately open every file
B) Disable security software
C) Scan and clean the device
D) Format the computer

14. After using an external storage device, what is the proper action?

A) Pull it out immediately
B) Leave it connected permanently
C) Restart the computer without ejecting
D) Close the program and eject the device properly

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Properly shut down the computer, then turn off the AVR/UPS
B) Leave the computer running and turn off the monitor
C) Turn off the AVR/UPS first, then shut down
D) Unplug the computer while running, then shut down

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Reboot the computer
B) Remove the operating system
C) Replace the processor immediately
D) Reformat the hard drive immediately

17. Why is an incremental backup useful?

A) It backs up updated files for each date
B) It deletes all previous backups
C) It prevents the need for antivirus software
D) It replaces the operating system

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Cover the ventilation openings
B) Apply thermal paste to the CPU and check whether the fan is working
C) Increase the screen brightness
D) Disable the CPU fan

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment is ready for normal use
B) The computer should be moved while powered on
C) The cord should be hidden from users
D) The equipment presents a hazard and should be identified accordingly

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Purchase Request Form
B) Breakdown/Repair Report
C) Waste Segregation List
D) Housekeeping Schedule

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Reinstall the operating system
B) Shut down processor-intensive applications
C) Replace the monitor
D) Replace the speakers immediately

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Change the monitor resolution
B) Replace the hard drive
C) Unmute the volume and adjust the volume slider
D) Reseat the memory

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The mouse needs cleaning
B) The monitor is not turned on
C) The processor is overheating
D) The operating system is unsupported

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The keyboard is defective
B) The hard disk is full
C) The monitor video cable is disconnected
D) The CPU fan is too fast

25. A monitor displays 'Out of Range.' What should the technician do?

A) Increase the resolution further
B) Change the video resolution and refresh rate to a supported setting
C) Disable the power supply
D) Replace the keyboard

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Delete all device drivers
B) Immediately replace the motherboard
C) Reformat the hard drive
D) Ensure the device is properly and securely connected

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn off the computer, turn on the external device, then turn on the computer
B) Remove the device and reinstall Windows
C) Replace the operating system
D) Turn on the computer and then connect the powered-off device

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Disable the audio device
B) Replace the monitor
C) Change the screen resolution
D) Review system documentation and verify the correct memory modules and installation

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Check airflow, verify fans work, and ensure the heatsink is properly installed
C) Disable all fans
D) Increase processor temperature

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Change the screen resolution
C) Reformat the hard drive
D) Check device status, check or replace batteries, and reset the receiver and mouse

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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