A) bad product, bad service, delay, invoicing error B) delay, bad service, wrong quantity C) bad product, payment terms, credit delay D) bad attitude, less taxes, wrong quantity E) bad product, confused product, error in the address
A) to provide information B) to request information C) to acknowledge receipt D) to confirm or negotiate the order E) to inform about prices and data
A) the customer B) the creditor C) the supplier D) the bank E) the transportation
A) the people B) the supplier C) the transportation D) the reference E) the customer
A) the creditor B) the transportation C) the supplier D) the customer E) the bank
A) lose the customer B) provide a solution for the customer C) apologize with the customer D) get the customer back E) provide an explanation to the customer
A) a service B) neither a product nor a service C) a product or a service D) a product E) everything we want
A) none of the offered options B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) order the product or service, explain why you need it, send payment, hope to receive the supply E) send an order form, attach a check, wish for the best
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) none of the options offered D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) none of the provided options D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) none of the options B) the supplier C) the customer D) the reference E) the creditor
A) to credit an amount of money B) to apply a credit C) to request a credit D) to require a payment E) none of the options
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) apply for the credit and ask if the creditor wishes to obtain any information. C) none of the options D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form
A) positive answer to a credit application B) neutral answer to a credit application C) negative answer to a credit application D) investigate the process of a credit application E) continue the process of a credit application
A) to bill a service B) to collect things C) to get a credit D) to credit an account E) to obtain a due payment
A) credit denial B) credit reference C) credit application D) credit granting E) credit reference request
A) because credit is no good B) because nobody will ever grant you credit again C) because cash basis is better D) because the company wins E) because payign is unnecessary
A) credit denial B) credit reference letter C) credit reference request D) credit application letter E) credit granting
A) neutral references B) positive references C) credit reference D) negative references E) credit reference request
A) they like to lose money B) they like to take risks C) they do not take risks D) they know for sure that the customers will pay E) they take the risk to make their businesses grow
A) because they say that no money is in their pockets and that they are poor. B) because they give the idea to the potential creditor that they have a negative impression C) because they are bad things about the feelings of the potential customer D) because they translate the negative attitude of the potential customer to the potential creditor E) because they limit the possibility of having someone taking a risk on them.
A) to verify if the customer is interested in our company B) to give positive references C) to refer to the ideas of the potential customer D) to ask for references E) to give negative references
A) because they are positive B) because all other customers will ask for credits C) because they are negative D) because public news are of bad taste E) because the client must not know what we referred about them
A) credit granting B) credit application C) credit denial D) credit reference request E) credit reference
A) the circular letter B) the payment letter C) the report D) the memorandum E) the collection letter
A) the credit reference letter B) the collection letter C) the memorandum D) the circular letter E) the payment letter
A) money order attachmenet to the payment letter. B) deposit to a bank branch that is far away. C) electronic transference from one bank to another. D) check attachment to the payment letter. E) cash attachment to the payment letter.
A) collection e-mail B) friendly reminder C) collection calls D) formal collection E) ultimatum
A) formal collection B) collection e-mail C) friendly reminder D) collection calls E) ultimatum |