Computer System Maintenance and Troubleshooting 2

Computer System Maintenance and Troubleshooting 2 - Skyndipróf

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To eliminate the need for inspections
B) To prevent users from operating computers
C) To replace all computer equipment yearly
D) To guide personnel in performing maintenance tasks properly

2. Which activity is specifically considered hardware maintenance?

A) Updating customer records
B) Testing and cleaning equipment
C) Reorganizing fragmented files
D) Adding software functions

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A user password list
B) A maintenance checklist
C) A waste segregation list only
D) A purchase request only

4. Which practice best helps prolong the life of a computer according to the module?

A) Place the computer in a well-ventilated area
B) Keep the computer in a closed cabinet
C) Place liquids beside the computer
D) Move the computer while it is running

5. Before moving a computer to another location, what should be done first?

A) Remove the monitor only
B) Disconnect only the keyboard
C) Leave it running
D) Turn it off and unplug it

6. Which is an example of software or program maintenance?

A) Checking electrical cables
B) Sweeping the computer laboratory
C) Cleaning dust from the system unit
D) Updating application programs and fixing bugs

7. Why is regular maintenance important for a computer system and network?

A) It removes the need for software updates
B) It prevents users from accessing the system
C) It increases efficiency and can reduce major repair expenses
D) It guarantees that no hardware will ever fail

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Disable the antivirus
B) Delete temporary files
C) Reformat the hard drive immediately
D) Replace the motherboard

9. Which activity is included in the module's software maintenance plan?

A) Removing all system files
B) Moving the computer while powered on
C) Cleaning only the monitor screen
D) Updating antivirus and spyware protection

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Cleaning the PC inside and out
B) Getting the latest software update for the operating system
C) Performing a full diagnostic check
D) Checking the hardware

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Conducting an inventory
B) Checking for trash before leaving
C) Sweeping the floor
D) Wiping the whiteboard

12. Which activity is listed as a weekly housekeeping task?

A) Inspecting the electrical system
B) Cleaning the air-conditioning filter
C) Conducting a full inventory
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Immediately open every file
B) Disable security software
C) Format the computer
D) Scan and clean the device

14. After using an external storage device, what is the proper action?

A) Pull it out immediately
B) Close the program and eject the device properly
C) Leave it connected permanently
D) Restart the computer without ejecting

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Leave the computer running and turn off the monitor
B) Unplug the computer while running, then shut down
C) Properly shut down the computer, then turn off the AVR/UPS
D) Turn off the AVR/UPS first, then shut down

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Reformat the hard drive immediately
B) Replace the processor immediately
C) Remove the operating system
D) Reboot the computer

17. Why is an incremental backup useful?

A) It prevents the need for antivirus software
B) It deletes all previous backups
C) It replaces the operating system
D) It backs up updated files for each date

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Increase the screen brightness
B) Cover the ventilation openings
C) Apply thermal paste to the CPU and check whether the fan is working
D) Disable the CPU fan

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment is ready for normal use
B) The computer should be moved while powered on
C) The cord should be hidden from users
D) The equipment presents a hazard and should be identified accordingly

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Breakdown/Repair Report
B) Purchase Request Form
C) Housekeeping Schedule
D) Waste Segregation List

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Reinstall the operating system
B) Shut down processor-intensive applications
C) Replace the monitor
D) Replace the speakers immediately

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Change the monitor resolution
B) Unmute the volume and adjust the volume slider
C) Replace the hard drive
D) Reseat the memory

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The monitor is not turned on
B) The operating system is unsupported
C) The processor is overheating
D) The mouse needs cleaning

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The keyboard is defective
B) The hard disk is full
C) The CPU fan is too fast
D) The monitor video cable is disconnected

25. A monitor displays 'Out of Range.' What should the technician do?

A) Disable the power supply
B) Increase the resolution further
C) Change the video resolution and refresh rate to a supported setting
D) Replace the keyboard

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Reformat the hard drive
B) Delete all device drivers
C) Immediately replace the motherboard
D) Ensure the device is properly and securely connected

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Remove the device and reinstall Windows
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Turn off the computer, turn on the external device, then turn on the computer

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Change the screen resolution
B) Disable the audio device
C) Replace the monitor
D) Review system documentation and verify the correct memory modules and installation

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Disable all fans
C) Replace the mouse and keyboard
D) Increase processor temperature

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Reformat the hard drive
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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