A) bad attitude, less taxes, wrong quantity B) bad product, bad service, delay, invoicing error C) delay, bad service, wrong quantity D) bad product, payment terms, credit delay E) bad product, confused product, error in the address
A) to confirm or negotiate the order B) to acknowledge receipt C) to request information D) to inform about prices and data E) to provide information
A) the transportation B) the supplier C) the bank D) the customer E) the creditor
A) the reference B) the customer C) the supplier D) the people E) the transportation
A) the supplier B) the bank C) the creditor D) the customer E) the transportation
A) get the customer back B) apologize with the customer C) provide an explanation to the customer D) lose the customer E) provide a solution for the customer
A) neither a product nor a service B) a product or a service C) a service D) everything we want E) a product
A) none of the offered options B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) send an order form, attach a check, wish for the best E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier C) none of the options offered D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
A) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) none of the provided options D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
A) the reference B) none of the options C) the customer D) the creditor E) the supplier
A) to require a payment B) to apply a credit C) to request a credit D) none of the options E) to credit an amount of money
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) none of the options C) apply for the credit and ask if the creditor wishes to obtain any information. D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) neutral answer to a credit application B) continue the process of a credit application C) investigate the process of a credit application D) positive answer to a credit application E) negative answer to a credit application
A) to credit an account B) to collect things C) to get a credit D) to obtain a due payment E) to bill a service
A) credit granting B) credit denial C) credit reference D) credit application E) credit reference request
A) because cash basis is better B) because payign is unnecessary C) because nobody will ever grant you credit again D) because the company wins E) because credit is no good
A) credit application letter B) credit denial C) credit granting D) credit reference request E) credit reference letter
A) credit reference request B) negative references C) positive references D) neutral references E) credit reference
A) they take the risk to make their businesses grow B) they like to take risks C) they like to lose money D) they do not take risks E) they know for sure that the customers will pay
A) because they translate the negative attitude of the potential customer to the potential creditor B) because they give the idea to the potential creditor that they have a negative impression C) because they are bad things about the feelings of the potential customer D) because they say that no money is in their pockets and that they are poor. E) because they limit the possibility of having someone taking a risk on them.
A) to ask for references B) to verify if the customer is interested in our company C) to give positive references D) to give negative references E) to refer to the ideas of the potential customer
A) because the client must not know what we referred about them B) because public news are of bad taste C) because all other customers will ask for credits D) because they are positive E) because they are negative
A) credit granting B) credit reference request C) credit reference D) credit application E) credit denial
A) the circular letter B) the payment letter C) the memorandum D) the report E) the collection letter
A) the memorandum B) the payment letter C) the circular letter D) the credit reference letter E) the collection letter
A) cash attachment to the payment letter. B) money order attachmenet to the payment letter. C) deposit to a bank branch that is far away. D) electronic transference from one bank to another. E) check attachment to the payment letter.
A) collection calls B) formal collection C) ultimatum D) friendly reminder E) collection e-mail
A) collection calls B) friendly reminder C) formal collection D) collection e-mail E) ultimatum |