Computer System Maintenance and Troubleshooting 2

Computer System Maintenance and Troubleshooting 2 - Quiz

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To guide personnel in performing maintenance tasks properly
B) To replace all computer equipment yearly
C) To eliminate the need for inspections
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Adding software functions
B) Reorganizing fragmented files
C) Updating customer records
D) Testing and cleaning equipment

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A waste segregation list only
B) A user password list
C) A maintenance checklist
D) A purchase request only

4. Which practice best helps prolong the life of a computer according to the module?

A) Place liquids beside the computer
B) Place the computer in a well-ventilated area
C) Keep the computer in a closed cabinet
D) Move the computer while it is running

5. Before moving a computer to another location, what should be done first?

A) Turn it off and unplug it
B) Leave it running
C) Disconnect only the keyboard
D) Remove the monitor only

6. Which is an example of software or program maintenance?

A) Sweeping the computer laboratory
B) Cleaning dust from the system unit
C) Updating application programs and fixing bugs
D) Checking electrical cables

7. Why is regular maintenance important for a computer system and network?

A) It guarantees that no hardware will ever fail
B) It increases efficiency and can reduce major repair expenses
C) It removes the need for software updates
D) It prevents users from accessing the system

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Delete temporary files
B) Reformat the hard drive immediately
C) Replace the motherboard
D) Disable the antivirus

9. Which activity is included in the module's software maintenance plan?

A) Moving the computer while powered on
B) Removing all system files
C) Updating antivirus and spyware protection
D) Cleaning only the monitor screen

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Getting the latest software update for the operating system
B) Cleaning the PC inside and out
C) Performing a full diagnostic check
D) Checking the hardware

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Conducting an inventory
B) Sweeping the floor
C) Wiping the whiteboard
D) Checking for trash before leaving

12. Which activity is listed as a weekly housekeeping task?

A) Cleaning and checking tools, machines, supplies, and materials
B) Conducting a full inventory
C) Cleaning the air-conditioning filter
D) Inspecting the electrical system

13. Before using an external storage device, what should a technician do?

A) Disable security software
B) Format the computer
C) Immediately open every file
D) Scan and clean the device

14. After using an external storage device, what is the proper action?

A) Restart the computer without ejecting
B) Close the program and eject the device properly
C) Leave it connected permanently
D) Pull it out immediately

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Properly shut down the computer, then turn off the AVR/UPS
B) Leave the computer running and turn off the monitor
C) Turn off the AVR/UPS first, then shut down
D) Unplug the computer while running, then shut down

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Replace the processor immediately
B) Reboot the computer
C) Remove the operating system
D) Reformat the hard drive immediately

17. Why is an incremental backup useful?

A) It replaces the operating system
B) It prevents the need for antivirus software
C) It backs up updated files for each date
D) It deletes all previous backups

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Apply thermal paste to the CPU and check whether the fan is working
B) Disable the CPU fan
C) Increase the screen brightness
D) Cover the ventilation openings

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The cord should be hidden from users
B) The equipment is ready for normal use
C) The equipment presents a hazard and should be identified accordingly
D) The computer should be moved while powered on

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Purchase Request Form
C) Housekeeping Schedule
D) Breakdown/Repair Report

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the speakers immediately
B) Reinstall the operating system
C) Shut down processor-intensive applications
D) Replace the monitor

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Reseat the memory
B) Replace the hard drive
C) Change the monitor resolution
D) Unmute the volume and adjust the volume slider

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The operating system is unsupported
B) The processor is overheating
C) The monitor is not turned on
D) The mouse needs cleaning

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The monitor video cable is disconnected
B) The hard disk is full
C) The CPU fan is too fast
D) The keyboard is defective

25. A monitor displays 'Out of Range.' What should the technician do?

A) Replace the keyboard
B) Disable the power supply
C) Change the video resolution and refresh rate to a supported setting
D) Increase the resolution further

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Ensure the device is properly and securely connected
B) Immediately replace the motherboard
C) Reformat the hard drive
D) Delete all device drivers

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn on the computer and then connect the powered-off device
B) Remove the device and reinstall Windows
C) Replace the operating system
D) Turn off the computer, turn on the external device, then turn on the computer

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Review system documentation and verify the correct memory modules and installation
B) Disable the audio device
C) Replace the monitor
D) Change the screen resolution

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Replace the mouse and keyboard
C) Disable all fans
D) Increase processor temperature

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Reformat the hard drive
B) Check device status, check or replace batteries, and reset the receiver and mouse
C) Replace the monitor cable
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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