A) bad attitude, less taxes, wrong quantity B) bad product, confused product, error in the address C) delay, bad service, wrong quantity D) bad product, payment terms, credit delay E) bad product, bad service, delay, invoicing error
A) to inform about prices and data B) to request information C) to acknowledge receipt D) to provide information E) to confirm or negotiate the order
A) the creditor B) the supplier C) the transportation D) the customer E) the bank
A) the people B) the transportation C) the reference D) the supplier E) the customer
A) the supplier B) the creditor C) the customer D) the bank E) the transportation
A) lose the customer B) provide a solution for the customer C) provide an explanation to the customer D) apologize with the customer E) get the customer back
A) a service B) everything we want C) a product or a service D) neither a product nor a service E) a product
A) order the product or service, explain why you need it, send payment, hope to receive the supply B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) send an order form, attach a check, wish for the best D) none of the offered options E) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
A) none of the options offered B) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed C) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier D) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order E) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
A) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) none of the provided options D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the supplier B) the customer C) the creditor D) none of the options E) the reference
A) to credit an amount of money B) to apply a credit C) none of the options D) to request a credit E) to require a payment
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) apply for the credit and ask if the creditor wishes to obtain any information. C) establish the purpose of the money, deny the credit, provide credit references and hope for the best D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) none of the options
A) investigate the process of a credit application B) positive answer to a credit application C) negative answer to a credit application D) continue the process of a credit application E) neutral answer to a credit application
A) to obtain a due payment B) to get a credit C) to collect things D) to credit an account E) to bill a service
A) credit granting B) credit reference C) credit reference request D) credit denial E) credit application
A) because credit is no good B) because cash basis is better C) because the company wins D) because nobody will ever grant you credit again E) because payign is unnecessary
A) credit reference letter B) credit application letter C) credit denial D) credit reference request E) credit granting
A) credit reference request B) positive references C) credit reference D) negative references E) neutral references
A) they like to lose money B) they like to take risks C) they do not take risks D) they know for sure that the customers will pay E) they take the risk to make their businesses grow
A) because they translate the negative attitude of the potential customer to the potential creditor B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they give the idea to the potential creditor that they have a negative impression E) because they are bad things about the feelings of the potential customer
A) to refer to the ideas of the potential customer B) to ask for references C) to give positive references D) to verify if the customer is interested in our company E) to give negative references
A) because all other customers will ask for credits B) because the client must not know what we referred about them C) because public news are of bad taste D) because they are positive E) because they are negative
A) credit reference B) credit granting C) credit denial D) credit reference request E) credit application
A) the payment letter B) the collection letter C) the report D) the circular letter E) the memorandum
A) the collection letter B) the circular letter C) the memorandum D) the payment letter E) the credit reference letter
A) deposit to a bank branch that is far away. B) check attachment to the payment letter. C) money order attachmenet to the payment letter. D) electronic transference from one bank to another. E) cash attachment to the payment letter.
A) collection calls B) formal collection C) friendly reminder D) ultimatum E) collection e-mail
A) formal collection B) ultimatum C) collection calls D) friendly reminder E) collection e-mail |