A) bad product, bad service, delay, invoicing error
B) bad product, confused product, error in the address
C) bad attitude, less taxes, wrong quantity
D) delay, bad service, wrong quantity
E) bad product, payment terms, credit delay

A) to request information
B) to acknowledge receipt
C) to confirm or negotiate the order
D) to provide information
E) to inform about prices and data

A) the customer
B) the creditor
C) the supplier
D) the transportation
E) the bank

A) the customer
B) the reference
C) the transportation
D) the people
E) the supplier

A) the supplier
B) the customer
C) the transportation
D) the bank
E) the creditor

A) apologize with the customer
B) provide an explanation to the customer
C) provide a solution for the customer
D) get the customer back
E) lose the customer

A) neither a product nor a service
B) a product or a service
C) a product
D) everything we want
E) a service

A) none of the offered options
B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
C) send an order form, attach a check, wish for the best
D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
E) order the product or service, explain why you need it, send payment, hope to receive the supply

A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
C) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
E) none of the options offered

A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything

A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
B) none of the provided options
C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
D) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order

A) the customer
B) the supplier
C) the creditor
D) none of the options
E) the reference