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Computer System Maintenance and Troubleshooting 2 - Quiz
Con il contributo di: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To guide personnel in performing maintenance tasks properly
C) To prevent users from operating computers
D) To eliminate the need for inspections
  • 2. Which activity is specifically considered hardware maintenance?
A) Adding software functions
B) Updating customer records
C) Reorganizing fragmented files
D) Testing and cleaning equipment
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A maintenance checklist
B) A purchase request only
C) A user password list
D) A waste segregation list only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place liquids beside the computer
B) Move the computer while it is running
C) Keep the computer in a closed cabinet
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Remove the monitor only
B) Disconnect only the keyboard
C) Turn it off and unplug it
D) Leave it running
  • 6. Which is an example of software or program maintenance?
A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Cleaning dust from the system unit
D) Checking electrical cables
  • 7. Why is regular maintenance important for a computer system and network?
A) It guarantees that no hardware will ever fail
B) It prevents users from accessing the system
C) It increases efficiency and can reduce major repair expenses
D) It removes the need for software updates
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Replace the motherboard
C) Delete temporary files
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Removing all system files
B) Updating antivirus and spyware protection
C) Cleaning only the monitor screen
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Checking the hardware
C) Performing a full diagnostic check
D) Getting the latest software update for the operating system
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Conducting an inventory
B) Sweeping the floor
C) Wiping the whiteboard
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Inspecting the electrical system
B) Cleaning and checking tools, machines, supplies, and materials
C) Conducting a full inventory
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Format the computer
B) Disable security software
C) Immediately open every file
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Close the program and eject the device properly
B) Leave it connected permanently
C) Restart the computer without ejecting
D) Pull it out immediately
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Unplug the computer while running, then shut down
B) Properly shut down the computer, then turn off the AVR/UPS
C) Turn off the AVR/UPS first, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reboot the computer
B) Reformat the hard drive immediately
C) Replace the processor immediately
D) Remove the operating system
  • 17. Why is an incremental backup useful?
A) It prevents the need for antivirus software
B) It replaces the operating system
C) It backs up updated files for each date
D) It deletes all previous backups
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Cover the ventilation openings
C) Apply thermal paste to the CPU and check whether the fan is working
D) Increase the screen brightness
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The computer should be moved while powered on
B) The cord should be hidden from users
C) The equipment presents a hazard and should be identified accordingly
D) The equipment is ready for normal use
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Breakdown/Repair Report
B) Waste Segregation List
C) Purchase Request Form
D) Housekeeping Schedule
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Replace the monitor
B) Replace the speakers immediately
C) Shut down processor-intensive applications
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Replace the hard drive
B) Unmute the volume and adjust the volume slider
C) Reseat the memory
D) Change the monitor resolution
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The processor is overheating
C) The mouse needs cleaning
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The CPU fan is too fast
B) The keyboard is defective
C) The monitor video cable is disconnected
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Increase the resolution further
C) Disable the power supply
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Reformat the hard drive
B) Immediately replace the motherboard
C) Delete all device drivers
D) Ensure the device is properly and securely connected
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Remove the device and reinstall Windows
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Replace the monitor
B) Review system documentation and verify the correct memory modules and installation
C) Disable the audio device
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Disable all fans
C) Replace the mouse and keyboard
D) Increase processor temperature
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Reformat the hard drive
B) Replace the monitor cable
C) Change the screen resolution
D) Check device status, check or replace batteries, and reset the receiver and mouse
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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