A) bad attitude, less taxes, wrong quantity
B) bad product, payment terms, credit delay
C) bad product, confused product, error in the address
D) bad product, bad service, delay, invoicing error
E) delay, bad service, wrong quantity

A) to provide information
B) to request information
C) to inform about prices and data
D) to acknowledge receipt
E) to confirm or negotiate the order

A) the customer
B) the bank
C) the transportation
D) the supplier
E) the creditor

A) the reference
B) the customer
C) the supplier
D) the transportation
E) the people

A) the bank
B) the creditor
C) the customer
D) the supplier
E) the transportation

A) apologize with the customer
B) get the customer back
C) provide an explanation to the customer
D) provide a solution for the customer
E) lose the customer

A) a product
B) a product or a service
C) everything we want
D) neither a product nor a service
E) a service

A) send an order form, attach a check, wish for the best
B) order the product or service, explain why you need it, send payment, hope to receive the supply
C) none of the offered options
D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions

A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
D) none of the options offered
E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed

A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
C) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint

A) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
C) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
D) none of the provided options
E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock

A) the customer
B) the supplier
C) the creditor
D) none of the options
E) the reference