Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To guide personnel in performing maintenance tasks properly
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Updating customer records
B) Adding software functions
C) Reorganizing fragmented files
D) Testing and cleaning equipment

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A user password list
B) A waste segregation list only
C) A purchase request only
D) A maintenance checklist

4. Which practice best helps prolong the life of a computer according to the module?

A) Place liquids beside the computer
B) Place the computer in a well-ventilated area
C) Keep the computer in a closed cabinet
D) Move the computer while it is running

5. Before moving a computer to another location, what should be done first?

A) Disconnect only the keyboard
B) Remove the monitor only
C) Leave it running
D) Turn it off and unplug it

6. Which is an example of software or program maintenance?

A) Sweeping the computer laboratory
B) Updating application programs and fixing bugs
C) Checking electrical cables
D) Cleaning dust from the system unit

7. Why is regular maintenance important for a computer system and network?

A) It removes the need for software updates
B) It guarantees that no hardware will ever fail
C) It prevents users from accessing the system
D) It increases efficiency and can reduce major repair expenses

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Delete temporary files
B) Replace the motherboard
C) Reformat the hard drive immediately
D) Disable the antivirus

9. Which activity is included in the module's software maintenance plan?

A) Removing all system files
B) Moving the computer while powered on
C) Updating antivirus and spyware protection
D) Cleaning only the monitor screen

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Cleaning the PC inside and out
B) Getting the latest software update for the operating system
C) Checking the hardware
D) Performing a full diagnostic check

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Sweeping the floor
B) Wiping the whiteboard
C) Checking for trash before leaving
D) Conducting an inventory

12. Which activity is listed as a weekly housekeeping task?

A) Cleaning and checking tools, machines, supplies, and materials
B) Inspecting the electrical system
C) Conducting a full inventory
D) Cleaning the air-conditioning filter

13. Before using an external storage device, what should a technician do?

A) Format the computer
B) Scan and clean the device
C) Disable security software
D) Immediately open every file

14. After using an external storage device, what is the proper action?

A) Pull it out immediately
B) Close the program and eject the device properly
C) Restart the computer without ejecting
D) Leave it connected permanently

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Unplug the computer while running, then shut down
B) Leave the computer running and turn off the monitor
C) Properly shut down the computer, then turn off the AVR/UPS
D) Turn off the AVR/UPS first, then shut down

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Remove the operating system
B) Reboot the computer
C) Reformat the hard drive immediately
D) Replace the processor immediately

17. Why is an incremental backup useful?

A) It deletes all previous backups
B) It backs up updated files for each date
C) It prevents the need for antivirus software
D) It replaces the operating system

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Increase the screen brightness
B) Disable the CPU fan
C) Apply thermal paste to the CPU and check whether the fan is working
D) Cover the ventilation openings

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The cord should be hidden from users
B) The equipment is ready for normal use
C) The computer should be moved while powered on
D) The equipment presents a hazard and should be identified accordingly

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Breakdown/Repair Report
C) Purchase Request Form
D) Housekeeping Schedule

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the speakers immediately
B) Reinstall the operating system
C) Shut down processor-intensive applications
D) Replace the monitor

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Reseat the memory
B) Change the monitor resolution
C) Unmute the volume and adjust the volume slider
D) Replace the hard drive

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The monitor is not turned on
B) The processor is overheating
C) The mouse needs cleaning
D) The operating system is unsupported

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The CPU fan is too fast
B) The monitor video cable is disconnected
C) The keyboard is defective
D) The hard disk is full

25. A monitor displays 'Out of Range.' What should the technician do?

A) Disable the power supply
B) Increase the resolution further
C) Replace the keyboard
D) Change the video resolution and refresh rate to a supported setting

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Reformat the hard drive
B) Immediately replace the motherboard
C) Ensure the device is properly and securely connected
D) Delete all device drivers

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Replace the operating system
B) Turn off the computer, turn on the external device, then turn on the computer
C) Turn on the computer and then connect the powered-off device
D) Remove the device and reinstall Windows

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Review system documentation and verify the correct memory modules and installation
B) Replace the monitor
C) Disable the audio device
D) Change the screen resolution

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Disable all fans
C) Increase processor temperature
D) Check airflow, verify fans work, and ensure the heatsink is properly installed

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Change the screen resolution
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Reformat the hard drive

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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