A) bad product, payment terms, credit delay B) bad attitude, less taxes, wrong quantity C) bad product, confused product, error in the address D) bad product, bad service, delay, invoicing error E) delay, bad service, wrong quantity
A) to request information B) to inform about prices and data C) to confirm or negotiate the order D) to acknowledge receipt E) to provide information
A) the creditor B) the transportation C) the supplier D) the customer E) the bank
A) the people B) the transportation C) the supplier D) the customer E) the reference
A) the transportation B) the customer C) the creditor D) the supplier E) the bank
A) apologize with the customer B) provide a solution for the customer C) provide an explanation to the customer D) lose the customer E) get the customer back
A) neither a product nor a service B) everything we want C) a product D) a product or a service E) a service
A) order the product or service, explain why you need it, send payment, hope to receive the supply B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) none of the offered options E) send an order form, attach a check, wish for the best
A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) none of the options offered
A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) none of the provided options
A) the customer B) the supplier C) the creditor D) none of the options E) the reference
A) to request a credit B) none of the options C) to credit an amount of money D) to require a payment E) to apply a credit
A) apply for the credit and ask if the creditor wishes to obtain any information. B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) establish the purpose of the money, deny the credit, provide credit references and hope for the best D) none of the options E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) continue the process of a credit application C) positive answer to a credit application D) neutral answer to a credit application E) negative answer to a credit application
A) to collect things B) to obtain a due payment C) to get a credit D) to bill a service E) to credit an account
A) credit granting B) credit reference C) credit reference request D) credit denial E) credit application
A) because credit is no good B) because the company wins C) because nobody will ever grant you credit again D) because payign is unnecessary E) because cash basis is better
A) credit application letter B) credit reference letter C) credit granting D) credit reference request E) credit denial
A) positive references B) credit reference request C) neutral references D) credit reference E) negative references
A) they know for sure that the customers will pay B) they like to lose money C) they take the risk to make their businesses grow D) they do not take risks E) they like to take risks
A) because they limit the possibility of having someone taking a risk on them. B) because they translate the negative attitude of the potential customer to the potential creditor C) because they give the idea to the potential creditor that they have a negative impression D) because they say that no money is in their pockets and that they are poor. E) because they are bad things about the feelings of the potential customer
A) to give negative references B) to give positive references C) to refer to the ideas of the potential customer D) to ask for references E) to verify if the customer is interested in our company
A) because they are negative B) because the client must not know what we referred about them C) because they are positive D) because public news are of bad taste E) because all other customers will ask for credits
A) credit reference B) credit denial C) credit application D) credit granting E) credit reference request
A) the payment letter B) the report C) the memorandum D) the circular letter E) the collection letter
A) the memorandum B) the payment letter C) the circular letter D) the collection letter E) the credit reference letter
A) electronic transference from one bank to another. B) check attachment to the payment letter. C) money order attachmenet to the payment letter. D) deposit to a bank branch that is far away. E) cash attachment to the payment letter.
A) friendly reminder B) formal collection C) collection e-mail D) collection calls E) ultimatum
A) ultimatum B) collection e-mail C) collection calls D) formal collection E) friendly reminder |