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Computer System Maintenance and Troubleshooting 2
Contribuição de: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To prevent users from operating computers
D) To guide personnel in performing maintenance tasks properly
  • 2. Which activity is specifically considered hardware maintenance?
A) Adding software functions
B) Updating customer records
C) Testing and cleaning equipment
D) Reorganizing fragmented files
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A user password list
B) A maintenance checklist
C) A waste segregation list only
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place liquids beside the computer
B) Move the computer while it is running
C) Keep the computer in a closed cabinet
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Leave it running
C) Turn it off and unplug it
D) Remove the monitor only
  • 6. Which is an example of software or program maintenance?
A) Checking electrical cables
B) Cleaning dust from the system unit
C) Sweeping the computer laboratory
D) Updating application programs and fixing bugs
  • 7. Why is regular maintenance important for a computer system and network?
A) It increases efficiency and can reduce major repair expenses
B) It guarantees that no hardware will ever fail
C) It prevents users from accessing the system
D) It removes the need for software updates
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Disable the antivirus
B) Delete temporary files
C) Reformat the hard drive immediately
D) Replace the motherboard
  • 9. Which activity is included in the module's software maintenance plan?
A) Moving the computer while powered on
B) Cleaning only the monitor screen
C) Updating antivirus and spyware protection
D) Removing all system files
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Performing a full diagnostic check
C) Checking the hardware
D) Getting the latest software update for the operating system
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Sweeping the floor
B) Conducting an inventory
C) Wiping the whiteboard
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Conducting a full inventory
B) Inspecting the electrical system
C) Cleaning and checking tools, machines, supplies, and materials
D) Cleaning the air-conditioning filter
  • 13. Before using an external storage device, what should a technician do?
A) Disable security software
B) Format the computer
C) Immediately open every file
D) Scan and clean the device
  • 14. After using an external storage device, what is the proper action?
A) Close the program and eject the device properly
B) Restart the computer without ejecting
C) Pull it out immediately
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Leave the computer running and turn off the monitor
B) Properly shut down the computer, then turn off the AVR/UPS
C) Unplug the computer while running, then shut down
D) Turn off the AVR/UPS first, then shut down
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Remove the operating system
B) Replace the processor immediately
C) Reboot the computer
D) Reformat the hard drive immediately
  • 17. Why is an incremental backup useful?
A) It prevents the need for antivirus software
B) It replaces the operating system
C) It backs up updated files for each date
D) It deletes all previous backups
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Increase the screen brightness
C) Cover the ventilation openings
D) Apply thermal paste to the CPU and check whether the fan is working
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The computer should be moved while powered on
B) The equipment is ready for normal use
C) The equipment presents a hazard and should be identified accordingly
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Purchase Request Form
C) Breakdown/Repair Report
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Replace the speakers immediately
C) Replace the monitor
D) Reinstall the operating system
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Unmute the volume and adjust the volume slider
B) Change the monitor resolution
C) Reseat the memory
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The processor is overheating
B) The monitor is not turned on
C) The operating system is unsupported
D) The mouse needs cleaning
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The hard disk is full
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Disable the power supply
B) Increase the resolution further
C) Change the video resolution and refresh rate to a supported setting
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Delete all device drivers
B) Ensure the device is properly and securely connected
C) Reformat the hard drive
D) Immediately replace the motherboard
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Replace the operating system
B) Remove the device and reinstall Windows
C) Turn off the computer, turn on the external device, then turn on the computer
D) Turn on the computer and then connect the powered-off device
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Change the screen resolution
B) Replace the monitor
C) Disable the audio device
D) Review system documentation and verify the correct memory modules and installation
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Replace the mouse and keyboard
C) Increase processor temperature
D) Disable all fans
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Reformat the hard drive
B) Replace the monitor cable
C) Change the screen resolution
D) Check device status, check or replace batteries, and reset the receiver and mouse
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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