A) delay, bad service, wrong quantity B) bad attitude, less taxes, wrong quantity C) bad product, bad service, delay, invoicing error D) bad product, confused product, error in the address E) bad product, payment terms, credit delay
A) to provide information B) to acknowledge receipt C) to inform about prices and data D) to confirm or negotiate the order E) to request information
A) the supplier B) the transportation C) the creditor D) the bank E) the customer
A) the people B) the customer C) the transportation D) the supplier E) the reference
A) the customer B) the supplier C) the transportation D) the creditor E) the bank
A) apologize with the customer B) provide a solution for the customer C) lose the customer D) provide an explanation to the customer E) get the customer back
A) a product or a service B) a product C) a service D) neither a product nor a service E) everything we want
A) send an order form, attach a check, wish for the best B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) none of the offered options D) order the product or service, explain why you need it, send payment, hope to receive the supply E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) none of the options offered B) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) none of the provided options E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the customer B) the creditor C) the reference D) none of the options E) the supplier
A) to require a payment B) none of the options C) to credit an amount of money D) to request a credit E) to apply a credit
A) none of the options B) establish the purpose of the money, deny the credit, provide credit references and hope for the best C) apply for the credit and ask if the creditor wishes to obtain any information. D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) continue the process of a credit application C) neutral answer to a credit application D) positive answer to a credit application E) negative answer to a credit application
A) to bill a service B) to collect things C) to obtain a due payment D) to get a credit E) to credit an account
A) credit granting B) credit reference request C) credit application D) credit reference E) credit denial
A) because payign is unnecessary B) because nobody will ever grant you credit again C) because credit is no good D) because cash basis is better E) because the company wins
A) credit application letter B) credit reference request C) credit granting D) credit reference letter E) credit denial
A) neutral references B) negative references C) credit reference request D) credit reference E) positive references
A) they do not take risks B) they know for sure that the customers will pay C) they like to lose money D) they take the risk to make their businesses grow E) they like to take risks
A) because they limit the possibility of having someone taking a risk on them. B) because they say that no money is in their pockets and that they are poor. C) because they give the idea to the potential creditor that they have a negative impression D) because they translate the negative attitude of the potential customer to the potential creditor E) because they are bad things about the feelings of the potential customer
A) to refer to the ideas of the potential customer B) to ask for references C) to verify if the customer is interested in our company D) to give negative references E) to give positive references
A) because they are positive B) because the client must not know what we referred about them C) because all other customers will ask for credits D) because they are negative E) because public news are of bad taste
A) credit granting B) credit reference C) credit denial D) credit application E) credit reference request
A) the report B) the circular letter C) the payment letter D) the memorandum E) the collection letter
A) the credit reference letter B) the memorandum C) the circular letter D) the collection letter E) the payment letter
A) money order attachmenet to the payment letter. B) check attachment to the payment letter. C) electronic transference from one bank to another. D) cash attachment to the payment letter. E) deposit to a bank branch that is far away.
A) ultimatum B) formal collection C) collection calls D) friendly reminder E) collection e-mail
A) ultimatum B) collection calls C) formal collection D) friendly reminder E) collection e-mail |