Computer System Maintenance and Troubleshooting 2

Computer System Maintenance and Troubleshooting 2 - Test

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To replace all computer equipment yearly
B) To guide personnel in performing maintenance tasks properly
C) To eliminate the need for inspections
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Updating customer records
B) Reorganizing fragmented files
C) Adding software functions
D) Testing and cleaning equipment

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A waste segregation list only
B) A maintenance checklist
C) A purchase request only
D) A user password list

4. Which practice best helps prolong the life of a computer according to the module?

A) Place the computer in a well-ventilated area
B) Keep the computer in a closed cabinet
C) Move the computer while it is running
D) Place liquids beside the computer

5. Before moving a computer to another location, what should be done first?

A) Turn it off and unplug it
B) Leave it running
C) Remove the monitor only
D) Disconnect only the keyboard

6. Which is an example of software or program maintenance?

A) Updating application programs and fixing bugs
B) Sweeping the computer laboratory
C) Checking electrical cables
D) Cleaning dust from the system unit

7. Why is regular maintenance important for a computer system and network?

A) It guarantees that no hardware will ever fail
B) It increases efficiency and can reduce major repair expenses
C) It prevents users from accessing the system
D) It removes the need for software updates

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Reformat the hard drive immediately
B) Delete temporary files
C) Replace the motherboard
D) Disable the antivirus

9. Which activity is included in the module's software maintenance plan?

A) Updating antivirus and spyware protection
B) Cleaning only the monitor screen
C) Removing all system files
D) Moving the computer while powered on

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Getting the latest software update for the operating system
B) Checking the hardware
C) Cleaning the PC inside and out
D) Performing a full diagnostic check

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Wiping the whiteboard
B) Conducting an inventory
C) Sweeping the floor
D) Checking for trash before leaving

12. Which activity is listed as a weekly housekeeping task?

A) Conducting a full inventory
B) Cleaning and checking tools, machines, supplies, and materials
C) Cleaning the air-conditioning filter
D) Inspecting the electrical system

13. Before using an external storage device, what should a technician do?

A) Disable security software
B) Immediately open every file
C) Scan and clean the device
D) Format the computer

14. After using an external storage device, what is the proper action?

A) Pull it out immediately
B) Restart the computer without ejecting
C) Close the program and eject the device properly
D) Leave it connected permanently

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Turn off the AVR/UPS first, then shut down
B) Unplug the computer while running, then shut down
C) Leave the computer running and turn off the monitor
D) Properly shut down the computer, then turn off the AVR/UPS

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Reformat the hard drive immediately
B) Replace the processor immediately
C) Remove the operating system
D) Reboot the computer

17. Why is an incremental backup useful?

A) It prevents the need for antivirus software
B) It backs up updated files for each date
C) It replaces the operating system
D) It deletes all previous backups

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Cover the ventilation openings
B) Disable the CPU fan
C) Apply thermal paste to the CPU and check whether the fan is working
D) Increase the screen brightness

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment presents a hazard and should be identified accordingly
B) The equipment is ready for normal use
C) The computer should be moved while powered on
D) The cord should be hidden from users

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Purchase Request Form
C) Breakdown/Repair Report
D) Housekeeping Schedule

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Reinstall the operating system
B) Replace the speakers immediately
C) Shut down processor-intensive applications
D) Replace the monitor

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Change the monitor resolution
B) Replace the hard drive
C) Reseat the memory
D) Unmute the volume and adjust the volume slider

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The operating system is unsupported
B) The monitor is not turned on
C) The mouse needs cleaning
D) The processor is overheating

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The CPU fan is too fast
B) The keyboard is defective
C) The hard disk is full
D) The monitor video cable is disconnected

25. A monitor displays 'Out of Range.' What should the technician do?

A) Replace the keyboard
B) Increase the resolution further
C) Disable the power supply
D) Change the video resolution and refresh rate to a supported setting

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Delete all device drivers
B) Ensure the device is properly and securely connected
C) Reformat the hard drive
D) Immediately replace the motherboard

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Remove the device and reinstall Windows
B) Turn off the computer, turn on the external device, then turn on the computer
C) Replace the operating system
D) Turn on the computer and then connect the powered-off device

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Disable the audio device
B) Change the screen resolution
C) Replace the monitor
D) Review system documentation and verify the correct memory modules and installation

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Disable all fans
C) Increase processor temperature
D) Check airflow, verify fans work, and ensure the heatsink is properly installed

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Change the screen resolution
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Reformat the hard drive

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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