Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To guide personnel in performing maintenance tasks properly
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Updating customer records
B) Reorganizing fragmented files
C) Adding software functions
D) Testing and cleaning equipment

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A maintenance checklist
B) A waste segregation list only
C) A user password list
D) A purchase request only

4. Which practice best helps prolong the life of a computer according to the module?

A) Keep the computer in a closed cabinet
B) Place liquids beside the computer
C) Move the computer while it is running
D) Place the computer in a well-ventilated area

5. Before moving a computer to another location, what should be done first?

A) Remove the monitor only
B) Turn it off and unplug it
C) Disconnect only the keyboard
D) Leave it running

6. Which is an example of software or program maintenance?

A) Cleaning dust from the system unit
B) Checking electrical cables
C) Updating application programs and fixing bugs
D) Sweeping the computer laboratory

7. Why is regular maintenance important for a computer system and network?

A) It prevents users from accessing the system
B) It removes the need for software updates
C) It guarantees that no hardware will ever fail
D) It increases efficiency and can reduce major repair expenses

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Delete temporary files
B) Replace the motherboard
C) Reformat the hard drive immediately
D) Disable the antivirus

9. Which activity is included in the module's software maintenance plan?

A) Removing all system files
B) Cleaning only the monitor screen
C) Updating antivirus and spyware protection
D) Moving the computer while powered on

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Checking the hardware
B) Getting the latest software update for the operating system
C) Performing a full diagnostic check
D) Cleaning the PC inside and out

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Conducting an inventory
B) Sweeping the floor
C) Wiping the whiteboard
D) Checking for trash before leaving

12. Which activity is listed as a weekly housekeeping task?

A) Inspecting the electrical system
B) Conducting a full inventory
C) Cleaning the air-conditioning filter
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Format the computer
B) Immediately open every file
C) Disable security software
D) Scan and clean the device

14. After using an external storage device, what is the proper action?

A) Leave it connected permanently
B) Pull it out immediately
C) Close the program and eject the device properly
D) Restart the computer without ejecting

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Turn off the AVR/UPS first, then shut down
B) Leave the computer running and turn off the monitor
C) Unplug the computer while running, then shut down
D) Properly shut down the computer, then turn off the AVR/UPS

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Reboot the computer
B) Remove the operating system
C) Replace the processor immediately
D) Reformat the hard drive immediately

17. Why is an incremental backup useful?

A) It deletes all previous backups
B) It prevents the need for antivirus software
C) It backs up updated files for each date
D) It replaces the operating system

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Apply thermal paste to the CPU and check whether the fan is working
B) Cover the ventilation openings
C) Disable the CPU fan
D) Increase the screen brightness

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment presents a hazard and should be identified accordingly
B) The cord should be hidden from users
C) The equipment is ready for normal use
D) The computer should be moved while powered on

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Breakdown/Repair Report
B) Waste Segregation List
C) Purchase Request Form
D) Housekeeping Schedule

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Shut down processor-intensive applications
B) Reinstall the operating system
C) Replace the speakers immediately
D) Replace the monitor

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Unmute the volume and adjust the volume slider
B) Reseat the memory
C) Replace the hard drive
D) Change the monitor resolution

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The mouse needs cleaning
B) The processor is overheating
C) The operating system is unsupported
D) The monitor is not turned on

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The CPU fan is too fast
B) The hard disk is full
C) The keyboard is defective
D) The monitor video cable is disconnected

25. A monitor displays 'Out of Range.' What should the technician do?

A) Increase the resolution further
B) Replace the keyboard
C) Change the video resolution and refresh rate to a supported setting
D) Disable the power supply

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Reformat the hard drive
B) Delete all device drivers
C) Ensure the device is properly and securely connected
D) Immediately replace the motherboard

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn on the computer and then connect the powered-off device
B) Replace the operating system
C) Turn off the computer, turn on the external device, then turn on the computer
D) Remove the device and reinstall Windows

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Change the screen resolution
B) Disable the audio device
C) Replace the monitor
D) Review system documentation and verify the correct memory modules and installation

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Replace the mouse and keyboard
B) Disable all fans
C) Check airflow, verify fans work, and ensure the heatsink is properly installed
D) Increase processor temperature

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Replace the monitor cable
B) Change the screen resolution
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Reformat the hard drive

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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