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Computer System Maintenance and Troubleshooting 2 - Test
Prispevano od: GhostCore
  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To eliminate the need for inspections
B) To guide personnel in performing maintenance tasks properly
C) To prevent users from operating computers
D) To replace all computer equipment yearly
  • 2. Which activity is specifically considered hardware maintenance?
A) Reorganizing fragmented files
B) Updating customer records
C) Testing and cleaning equipment
D) Adding software functions
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A waste segregation list only
B) A maintenance checklist
C) A user password list
D) A purchase request only
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Place liquids beside the computer
B) Keep the computer in a closed cabinet
C) Place the computer in a well-ventilated area
D) Move the computer while it is running
  • 5. Before moving a computer to another location, what should be done first?
A) Turn it off and unplug it
B) Disconnect only the keyboard
C) Remove the monitor only
D) Leave it running
  • 6. Which is an example of software or program maintenance?
A) Sweeping the computer laboratory
B) Checking electrical cables
C) Cleaning dust from the system unit
D) Updating application programs and fixing bugs
  • 7. Why is regular maintenance important for a computer system and network?
A) It guarantees that no hardware will ever fail
B) It removes the need for software updates
C) It increases efficiency and can reduce major repair expenses
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Delete temporary files
C) Replace the motherboard
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Cleaning only the monitor screen
B) Moving the computer while powered on
C) Updating antivirus and spyware protection
D) Removing all system files
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Cleaning the PC inside and out
B) Checking the hardware
C) Getting the latest software update for the operating system
D) Performing a full diagnostic check
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Conducting an inventory
C) Sweeping the floor
D) Checking for trash before leaving
  • 12. Which activity is listed as a weekly housekeeping task?
A) Inspecting the electrical system
B) Conducting a full inventory
C) Cleaning the air-conditioning filter
D) Cleaning and checking tools, machines, supplies, and materials
  • 13. Before using an external storage device, what should a technician do?
A) Immediately open every file
B) Scan and clean the device
C) Disable security software
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Restart the computer without ejecting
B) Close the program and eject the device properly
C) Pull it out immediately
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Turn off the AVR/UPS first, then shut down
B) Properly shut down the computer, then turn off the AVR/UPS
C) Unplug the computer while running, then shut down
D) Leave the computer running and turn off the monitor
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Remove the operating system
C) Replace the processor immediately
D) Reboot the computer
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It backs up updated files for each date
C) It prevents the need for antivirus software
D) It replaces the operating system
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Disable the CPU fan
B) Apply thermal paste to the CPU and check whether the fan is working
C) Cover the ventilation openings
D) Increase the screen brightness
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The equipment is ready for normal use
B) The equipment presents a hazard and should be identified accordingly
C) The computer should be moved while powered on
D) The cord should be hidden from users
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Housekeeping Schedule
B) Breakdown/Repair Report
C) Purchase Request Form
D) Waste Segregation List
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Reinstall the operating system
C) Replace the speakers immediately
D) Replace the monitor
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Change the monitor resolution
B) Reseat the memory
C) Unmute the volume and adjust the volume slider
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The operating system is unsupported
B) The mouse needs cleaning
C) The processor is overheating
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The keyboard is defective
B) The monitor video cable is disconnected
C) The hard disk is full
D) The CPU fan is too fast
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Replace the keyboard
C) Disable the power supply
D) Increase the resolution further
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Ensure the device is properly and securely connected
B) Delete all device drivers
C) Immediately replace the motherboard
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Remove the device and reinstall Windows
B) Turn on the computer and then connect the powered-off device
C) Turn off the computer, turn on the external device, then turn on the computer
D) Replace the operating system
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Disable the audio device
B) Replace the monitor
C) Review system documentation and verify the correct memory modules and installation
D) Change the screen resolution
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Replace the mouse and keyboard
B) Disable all fans
C) Increase processor temperature
D) Check airflow, verify fans work, and ensure the heatsink is properly installed
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Change the screen resolution
B) Reformat the hard drive
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Replace the monitor cable
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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