A) Regular training and special programs B) Local community parties C) Competitor events D) Only meetings where food is served
A) Memorize the names of all guests B) Ignore the section standards C) Focus only on the most expensive services D) Know and understand your detailed job description by heart
A) where and who B) cost and profit C) how and when D) risks and rewards
A) they are given a 30-day vacation B) they are automatically moved to an airline job C) it becomes difficult for them to find new employment D) they receive a special certification
A) Alertness B) maturity C) shyness D) punctuality
A) to help them learn how to cook B) to ensure commitment to client needs is not compromised when staff are unprofessional C) to give them a promotion D) to reduce the number of employees in the lobby
A) to prioritize local guests B) to focus on earning tips C) to be as fast as possible D) to always be professional
A) better talent attraction B) Superior Financial Peformance C) Enhanced Guest Understanding D) expanded Market Reach
A) individualistic outcomes B) high-performance outcomes C) no specific outcomes D) average performance
A) one person doing all the work B) implementation of a common goal through divided work C) focusing only on individual status D) avoiding any shared goals
A) clear guidance B) total equality in status C) constant jokes D) no guidance
A) the menu only B) the physical building C) the organization's culture D) the local law
A) culture of consistency B) culture of status C) culture of compliance D) culture of innovation
A) self-protective B) human-oriented C) directive D) team-oriented
A) barrier B) rivalry C) consensus D) fear
A) using your devices B) make eye contact C) asking questions D) smiling
A) checking your phone while listening B) interrupting to save time C) maintaining eye contact with the speaker D) looking at the floor
A) ignore the passenger B) walk away C) tactfully ask them to repeat D) make a guess and proceed
A) because they accommodate passengers from seven continents B) because passengers never speak English C) because there are no signs on ships D) because they move fast
A) it can prevent aggression and ensure guest satisfaction B) it makes rules unnecessary C) it allows employees to take more breaks D) it replaces the need for listening
A) the names of all competitors B) the company's stock price C) your coworkers' salaries D) your detailed job description
A) Punctuality B) rigidity C) aggression D) shyness
A) be as fast as possible B) only talk to locals C) focus on tips D) always be professional
A) global diplomats B) marginalized children via a "pushcart classroom" C) wealthy tourists D) airline pilots
A) Liza Soberano B) Maria REssa C) Efren Penaflorida D) Lea Salonga
A) global diplomatic diversity B) intellectual diversity C) press freedom D) gender diversity in leadership
A) discrimination against women B) indigenous rights C) age discrimination D) sexual harrassment
A) no specific legal protection B) the same professional respect and authority as any other manager C) only respect if they are a national hero D) less respect than local managers
A) having many different types of people B) ensuring that opportunities are provided to all employees C) changing the location of work D) following the law only
A) reducing the workforce to be more efficient B) treating everyone exactly the same regardless of needs C) understanding, accepting, and valuing differences between people D) hiring only people from the same background
A) at the forefront of initiatives B) excluded from activities C) at the back of the initiatives D) only involved of they ask
A) focus on stereotypes B) demand constant explanations of their style C) ignore their authority if they are different D) be observant and culturally aware
A) their leadership and professional competence B) their personal background only C) their age and gender D) their cultural differences
A) Intramuros Administration B) National Parks Development Committee C) Nayong Pilipino Foundation D) Philippine Retirement Authority
A) building as many hotels as possible B) conserving the environment and respecting cultural heritage C) minimizing local community involvement D) maximizing short-term profit
A) Duty Free Philippines B) TIEZA C) DOT D) TPB
A) regulating hotel prices B) marketing and promoting the Philippines as a destination C) enforcing local government laws D) developing infrastructure
A) an indispensable element B) a secondary industry C) a strictly private sector interest D) a temporary source of income
A) REpublic Act No 8371 B) PD 966 C) Republic Act NO.9593 D) Fair Work Act
A) by maintaining a culture of compliance only B) by reflecting the values and beliefs of a wider customer base C) by ignoring community stake holders D) by reducing marketing costs
A) they have fewer meetings B) they bring a wider range of perspective to decision-making C) they avoid all risks D) they focus strictly on status
A) more rigid organizational structures B) predictable performance only C) higher employee turnover D) higher financial returns
A) they focus only on standard procedures B) they require less management C) they bring a rich array of perspectives and life experiences D) they follow orders more strictly
A) employee empowerment B) team unity and goal setting C) innovation and risk-taking D) face-saving and status consciousness
A) McKinsey & Company B) GLOBE C) Yale Insights D) Cornel University
A) self-protective B) team-oriented C) Charismatic D) human-oriented
A) innovation B) inclusion C) compliance D) inspiration
A) directive B) charismatic C) autonomous D) participative
A) innovation, risk and speed B) consistency, rules, and regulations C) trust, pride and enjoyment D) money, status, and power
A) transformational B) authoritative C) directive
A) transformational B) directive C) servant D) participative
A) the physical location B) Leadership style C) employee age D) equipment quality
A) Individualism B) Authoritarianism C) Hierarchicalism D) Egalitarianism
A) Flexible and self-directed B) Clearly defined with boundaries and limitations C) Changing based on market forces D) independent of supervision
A) Someone who maintains strict boundaries B) someone who enforces all regulations C) someone who empowers their employees D) Someone who gives direct orders |