Barriers to Effective Communication
  • 1. Office grapevine can be damaging because they ---------
A) spread incorrect rumors
B) create information load
C) waste time
D) cost money
  • 2. Words count for only -------- of communication.
A) 7%
B) 93%
C) 38%
D) 55%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) video conferencing
B) face-to-face interactions
C) travel arrangements
D) moving between countries
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) websites
B) leaflets
C) written letters
D) face-to-face interactions
  • 5. Body language is useful in face-to-face communication as it -------
A) doesn't commit things in writing
B) can gauge true emotions and attitudes
C) none of the above
D) lets you see whom you are speaking to
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) have access to different information
B) are decentralised
C) share the same information
D) own the same information
  • 7. Specialized work groups may hinder communication due to ---------.
A) gender differences
B) filtering
C) different functions and goals
D) access issues
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) face-book
B) the phone
C) email
D) face-to-face communication
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) positive and negative
B) semantic and political
C) individual and organisational
D) internal and external
  • 10. Business design barriers refer to problems with ------------
A) structures in an organisation
B) structures and systems in an organisation
C) systems in an organisation
D) individuals in an organisation
  • 11. Cyber loafing explains ------------.
A) 0% of lost work productivity
B) 30% to 40% of lost work productivity
C) 20% of lost work productivity
D) 45% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) trees on the factory floor
B) removed trees from the factory floors
C) killed trees in the factory
D) chopped down trees in the factory
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) social barriers
B) business design barriers
C) interpersonal barriers
D) personal barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) non-verbal communication
B) none of the above
C) prosperity
D) verbal messages
  • 15. Failing to introduce social networking websites may -----------
A) improves the effectiveness of communication
B) harm the management
C) the operational capabilities of the organization
D) decrease clarity in roles and responsibilities
Students who took this test also took :

Created with That Quiz — where test making and test taking are made easy for math and other subject areas.