Barriers to Effective Communication
  • 1. Office grapevine can be damaging because they ---------
A) create information load
B) cost money
C) spread incorrect rumors
D) waste time
  • 2. Words count for only -------- of communication.
A) 93%
B) 55%
C) 38%
D) 7%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) video conferencing
B) face-to-face interactions
C) moving between countries
D) travel arrangements
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) leaflets
B) websites
C) written letters
D) face-to-face interactions
  • 5. Body language is useful in face-to-face communication as it -------
A) lets you see whom you are speaking to
B) doesn't commit things in writing
C) can gauge true emotions and attitudes
D) none of the above
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) are decentralised
B) have access to different information
C) own the same information
D) share the same information
  • 7. Specialized work groups may hinder communication due to ---------.
A) different functions and goals
B) access issues
C) gender differences
D) filtering
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) face-book
B) the phone
C) email
D) face-to-face communication
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) internal and external
B) semantic and political
C) individual and organisational
D) positive and negative
  • 10. Business design barriers refer to problems with ------------
A) systems in an organisation
B) structures in an organisation
C) individuals in an organisation
D) structures and systems in an organisation
  • 11. Cyber loafing explains ------------.
A) 0% of lost work productivity
B) 45% of lost work productivity
C) 20% of lost work productivity
D) 30% to 40% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) trees on the factory floor
B) killed trees in the factory
C) removed trees from the factory floors
D) chopped down trees in the factory
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) business design barriers
B) interpersonal barriers
C) personal barriers
D) social barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) prosperity
B) none of the above
C) non-verbal communication
D) verbal messages
  • 15. Failing to introduce social networking websites may -----------
A) harm the management
B) improves the effectiveness of communication
C) decrease clarity in roles and responsibilities
D) the operational capabilities of the organization
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