A) delay, bad service, wrong quantity B) bad product, payment terms, credit delay C) bad product, bad service, delay, invoicing error D) bad attitude, less taxes, wrong quantity E) bad product, confused product, error in the address
A) to confirm or negotiate the order B) to acknowledge receipt C) to inform about prices and data D) to provide information E) to request information
A) the transportation B) the bank C) the creditor D) the supplier E) the customer
A) the supplier B) the people C) the reference D) the transportation E) the customer
A) the creditor B) the transportation C) the supplier D) the customer E) the bank
A) provide a solution for the customer B) provide an explanation to the customer C) apologize with the customer D) lose the customer E) get the customer back
A) a product or a service B) a product C) neither a product nor a service D) everything we want E) a service
A) none of the offered options B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) send an order form, attach a check, wish for the best D) order the product or service, explain why you need it, send payment, hope to receive the supply E) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order C) none of the options offered D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
A) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order C) none of the provided options D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) the creditor B) the reference C) the customer D) the supplier E) none of the options
A) to require a payment B) to credit an amount of money C) to request a credit D) to apply a credit E) none of the options
A) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted B) establish the purpose of the money, deny the credit, provide credit references and hope for the best C) apply for the credit and ask if the creditor wishes to obtain any information. D) none of the options E) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form
A) positive answer to a credit application B) investigate the process of a credit application C) neutral answer to a credit application D) negative answer to a credit application E) continue the process of a credit application
A) to bill a service B) to obtain a due payment C) to collect things D) to credit an account E) to get a credit
A) credit reference request B) credit reference C) credit denial D) credit application E) credit granting
A) because cash basis is better B) because credit is no good C) because payign is unnecessary D) because nobody will ever grant you credit again E) because the company wins
A) credit application letter B) credit granting C) credit reference request D) credit reference letter E) credit denial
A) positive references B) credit reference request C) credit reference D) negative references E) neutral references
A) they like to take risks B) they take the risk to make their businesses grow C) they do not take risks D) they know for sure that the customers will pay E) they like to lose money
A) because they are bad things about the feelings of the potential customer B) because they give the idea to the potential creditor that they have a negative impression C) because they say that no money is in their pockets and that they are poor. D) because they limit the possibility of having someone taking a risk on them. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to refer to the ideas of the potential customer B) to give positive references C) to ask for references D) to give negative references E) to verify if the customer is interested in our company
A) because public news are of bad taste B) because they are negative C) because the client must not know what we referred about them D) because they are positive E) because all other customers will ask for credits
A) credit granting B) credit reference C) credit reference request D) credit denial E) credit application
A) the memorandum B) the report C) the circular letter D) the collection letter E) the payment letter
A) the payment letter B) the credit reference letter C) the collection letter D) the circular letter E) the memorandum
A) money order attachmenet to the payment letter. B) deposit to a bank branch that is far away. C) check attachment to the payment letter. D) electronic transference from one bank to another. E) cash attachment to the payment letter.
A) collection e-mail B) formal collection C) friendly reminder D) ultimatum E) collection calls
A) collection calls B) formal collection C) friendly reminder D) collection e-mail E) ultimatum |