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Computer System Maintenance and Troubleshooting 2
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  • 1. What is the primary purpose of creating an equipment maintenance schedule?
A) To replace all computer equipment yearly
B) To guide personnel in performing maintenance tasks properly
C) To prevent users from operating computers
D) To eliminate the need for inspections
  • 2. Which activity is specifically considered hardware maintenance?
A) Testing and cleaning equipment
B) Updating customer records
C) Adding software functions
D) Reorganizing fragmented files
  • 3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?
A) A user password list
B) A waste segregation list only
C) A purchase request only
D) A maintenance checklist
  • 4. Which practice best helps prolong the life of a computer according to the module?
A) Keep the computer in a closed cabinet
B) Place liquids beside the computer
C) Move the computer while it is running
D) Place the computer in a well-ventilated area
  • 5. Before moving a computer to another location, what should be done first?
A) Disconnect only the keyboard
B) Remove the monitor only
C) Leave it running
D) Turn it off and unplug it
  • 6. Which is an example of software or program maintenance?
A) Sweeping the computer laboratory
B) Checking electrical cables
C) Updating application programs and fixing bugs
D) Cleaning dust from the system unit
  • 7. Why is regular maintenance important for a computer system and network?
A) It guarantees that no hardware will ever fail
B) It removes the need for software updates
C) It increases efficiency and can reduce major repair expenses
D) It prevents users from accessing the system
  • 8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?
A) Reformat the hard drive immediately
B) Replace the motherboard
C) Delete temporary files
D) Disable the antivirus
  • 9. Which activity is included in the module's software maintenance plan?
A) Updating antivirus and spyware protection
B) Cleaning only the monitor screen
C) Removing all system files
D) Moving the computer while powered on
  • 10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?
A) Getting the latest software update for the operating system
B) Cleaning the PC inside and out
C) Checking the hardware
D) Performing a full diagnostic check
  • 11. Which activity belongs to the monthly CSS workshop housekeeping schedule?
A) Wiping the whiteboard
B) Checking for trash before leaving
C) Conducting an inventory
D) Sweeping the floor
  • 12. Which activity is listed as a weekly housekeeping task?
A) Inspecting the electrical system
B) Conducting a full inventory
C) Cleaning the air-conditioning filter
D) Cleaning and checking tools, machines, supplies, and materials
  • 13. Before using an external storage device, what should a technician do?
A) Scan and clean the device
B) Disable security software
C) Immediately open every file
D) Format the computer
  • 14. After using an external storage device, what is the proper action?
A) Close the program and eject the device properly
B) Restart the computer without ejecting
C) Pull it out immediately
D) Leave it connected permanently
  • 15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?
A) Unplug the computer while running, then shut down
B) Turn off the AVR/UPS first, then shut down
C) Leave the computer running and turn off the monitor
D) Properly shut down the computer, then turn off the AVR/UPS
  • 16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?
A) Reformat the hard drive immediately
B) Reboot the computer
C) Replace the processor immediately
D) Remove the operating system
  • 17. Why is an incremental backup useful?
A) It deletes all previous backups
B) It prevents the need for antivirus software
C) It replaces the operating system
D) It backs up updated files for each date
  • 18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?
A) Apply thermal paste to the CPU and check whether the fan is working
B) Disable the CPU fan
C) Increase the screen brightness
D) Cover the ventilation openings
  • 19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?
A) The computer should be moved while powered on
B) The equipment is ready for normal use
C) The cord should be hidden from users
D) The equipment presents a hazard and should be identified accordingly
  • 20. Which document is used to record findings, recommendations, and subsequent repair actions?
A) Breakdown/Repair Report
B) Waste Segregation List
C) Housekeeping Schedule
D) Purchase Request Form
  • 21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?
A) Shut down processor-intensive applications
B) Reinstall the operating system
C) Replace the speakers immediately
D) Replace the monitor
  • 22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?
A) Reseat the memory
B) Unmute the volume and adjust the volume slider
C) Change the monitor resolution
D) Replace the hard drive
  • 23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?
A) The processor is overheating
B) The operating system is unsupported
C) The mouse needs cleaning
D) The monitor is not turned on
  • 24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?
A) The CPU fan is too fast
B) The monitor video cable is disconnected
C) The hard disk is full
D) The keyboard is defective
  • 25. A monitor displays 'Out of Range.' What should the technician do?
A) Change the video resolution and refresh rate to a supported setting
B) Disable the power supply
C) Increase the resolution further
D) Replace the keyboard
  • 26. A newly installed device is not recognized. What should the technician check first according to the module?
A) Immediately replace the motherboard
B) Delete all device drivers
C) Ensure the device is properly and securely connected
D) Reformat the hard drive
  • 27. A new external device does not work because its power switch is off. What is the appropriate sequence?
A) Remove the device and reinstall Windows
B) Replace the operating system
C) Turn on the computer and then connect the powered-off device
D) Turn off the computer, turn on the external device, then turn on the computer
  • 28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?
A) Review system documentation and verify the correct memory modules and installation
B) Disable the audio device
C) Change the screen resolution
D) Replace the monitor
  • 29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?
A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Disable all fans
C) Increase processor temperature
D) Replace the mouse and keyboard
  • 30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?
A) Reformat the hard drive
B) Check device status, check or replace batteries, and reset the receiver and mouse
C) Replace the monitor cable
D) Change the screen resolution
  • 31. A planned set of activities used to guide personnel in performing computer maintenance.
  • 32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.
  • 33. The type of maintenance involving the testing and cleaning of computer equipment.
  • 34. Maintenance involving routine updating of master files, such as adding or deleting customer records.
  • 35. The process of backing up updated files for each date.
  • 36. The maintenance action of obtaining the latest software update for the operating system.
  • 37. The process of separating computer-related waste according to appropriate disposal methods.
  • 38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.
  • 39. The troubleshooting condition in which the monitor displays no video.
  • 40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.
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