A) bad product, bad service, delay, invoicing error B) bad attitude, less taxes, wrong quantity C) delay, bad service, wrong quantity D) bad product, payment terms, credit delay E) bad product, confused product, error in the address
A) to request information B) to provide information C) to confirm or negotiate the order D) to inform about prices and data E) to acknowledge receipt
A) the transportation B) the customer C) the bank D) the supplier E) the creditor
A) the customer B) the supplier C) the reference D) the transportation E) the people
A) the bank B) the customer C) the creditor D) the supplier E) the transportation
A) lose the customer B) apologize with the customer C) provide a solution for the customer D) get the customer back E) provide an explanation to the customer
A) neither a product nor a service B) a service C) everything we want D) a product E) a product or a service
A) send an order form, attach a check, wish for the best B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) order the product or service, explain why you need it, send payment, hope to receive the supply D) none of the offered options E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed B) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order C) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier D) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best E) none of the options offered
A) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio C) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
A) none of the provided options B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
A) the supplier B) none of the options C) the reference D) the customer E) the creditor
A) none of the options B) to credit an amount of money C) to require a payment D) to request a credit E) to apply a credit
A) none of the options B) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted C) apply for the credit and ask if the creditor wishes to obtain any information. D) establish the purpose of the money, deny the credit, provide credit references and hope for the best E) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form
A) investigate the process of a credit application B) negative answer to a credit application C) neutral answer to a credit application D) continue the process of a credit application E) positive answer to a credit application
A) to collect things B) to get a credit C) to credit an account D) to obtain a due payment E) to bill a service
A) credit reference B) credit granting C) credit reference request D) credit denial E) credit application
A) because the company wins B) because cash basis is better C) because nobody will ever grant you credit again D) because payign is unnecessary E) because credit is no good
A) credit denial B) credit reference letter C) credit application letter D) credit granting E) credit reference request
A) credit reference request B) positive references C) negative references D) neutral references E) credit reference
A) they do not take risks B) they like to take risks C) they like to lose money D) they take the risk to make their businesses grow E) they know for sure that the customers will pay
A) because they give the idea to the potential creditor that they have a negative impression B) because they limit the possibility of having someone taking a risk on them. C) because they are bad things about the feelings of the potential customer D) because they say that no money is in their pockets and that they are poor. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to refer to the ideas of the potential customer B) to give negative references C) to ask for references D) to verify if the customer is interested in our company E) to give positive references
A) because they are positive B) because they are negative C) because all other customers will ask for credits D) because public news are of bad taste E) because the client must not know what we referred about them
A) credit granting B) credit reference C) credit application D) credit reference request E) credit denial
A) the circular letter B) the memorandum C) the payment letter D) the report E) the collection letter
A) the memorandum B) the payment letter C) the collection letter D) the credit reference letter E) the circular letter
A) electronic transference from one bank to another. B) deposit to a bank branch that is far away. C) money order attachmenet to the payment letter. D) cash attachment to the payment letter. E) check attachment to the payment letter.
A) friendly reminder B) collection calls C) collection e-mail D) formal collection E) ultimatum
A) formal collection B) friendly reminder C) collection calls D) ultimatum E) collection e-mail |