A) bad product, payment terms, credit delay B) delay, bad service, wrong quantity C) bad product, bad service, delay, invoicing error D) bad product, confused product, error in the address E) bad attitude, less taxes, wrong quantity
A) to acknowledge receipt B) to provide information C) to inform about prices and data D) to confirm or negotiate the order E) to request information
A) the supplier B) the bank C) the customer D) the creditor E) the transportation
A) the reference B) the supplier C) the customer D) the transportation E) the people
A) the customer B) the bank C) the supplier D) the transportation E) the creditor
A) get the customer back B) apologize with the customer C) lose the customer D) provide an explanation to the customer E) provide a solution for the customer
A) neither a product nor a service B) a service C) a product D) everything we want E) a product or a service
A) send an order form, attach a check, wish for the best B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) none of the offered options E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) none of the options offered B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed D) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) none of the provided options D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) none of the options B) the reference C) the supplier D) the creditor E) the customer
A) to require a payment B) to credit an amount of money C) none of the options D) to apply a credit E) to request a credit
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) apply for the credit and ask if the creditor wishes to obtain any information. C) establish the purpose of the money, deny the credit, provide credit references and hope for the best D) none of the options E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) continue the process of a credit application B) neutral answer to a credit application C) negative answer to a credit application D) positive answer to a credit application E) investigate the process of a credit application
A) to obtain a due payment B) to credit an account C) to get a credit D) to bill a service E) to collect things
A) credit reference B) credit reference request C) credit denial D) credit granting E) credit application
A) because credit is no good B) because the company wins C) because cash basis is better D) because nobody will ever grant you credit again E) because payign is unnecessary
A) credit reference request B) credit reference letter C) credit denial D) credit granting E) credit application letter
A) neutral references B) credit reference request C) credit reference D) negative references E) positive references
A) they do not take risks B) they take the risk to make their businesses grow C) they know for sure that the customers will pay D) they like to lose money E) they like to take risks
A) because they translate the negative attitude of the potential customer to the potential creditor B) because they say that no money is in their pockets and that they are poor. C) because they are bad things about the feelings of the potential customer D) because they limit the possibility of having someone taking a risk on them. E) because they give the idea to the potential creditor that they have a negative impression
A) to give positive references B) to refer to the ideas of the potential customer C) to give negative references D) to verify if the customer is interested in our company E) to ask for references
A) because the client must not know what we referred about them B) because they are negative C) because public news are of bad taste D) because all other customers will ask for credits E) because they are positive
A) credit denial B) credit reference request C) credit granting D) credit reference E) credit application
A) the collection letter B) the memorandum C) the circular letter D) the report E) the payment letter
A) the memorandum B) the collection letter C) the credit reference letter D) the circular letter E) the payment letter
A) deposit to a bank branch that is far away. B) check attachment to the payment letter. C) cash attachment to the payment letter. D) electronic transference from one bank to another. E) money order attachmenet to the payment letter.
A) collection calls B) collection e-mail C) friendly reminder D) ultimatum E) formal collection
A) formal collection B) ultimatum C) friendly reminder D) collection e-mail E) collection calls |