Computer System Maintenance and Troubleshooting 2

1. What is the primary purpose of creating an equipment maintenance schedule?

A) To eliminate the need for inspections
B) To replace all computer equipment yearly
C) To guide personnel in performing maintenance tasks properly
D) To prevent users from operating computers

2. Which activity is specifically considered hardware maintenance?

A) Reorganizing fragmented files
B) Testing and cleaning equipment
C) Updating customer records
D) Adding software functions

3. A laboratory wants to ensure that scheduled maintenance is actually performed and documented. What should it use?

A) A waste segregation list only
B) A maintenance checklist
C) A user password list
D) A purchase request only

4. Which practice best helps prolong the life of a computer according to the module?

A) Move the computer while it is running
B) Place the computer in a well-ventilated area
C) Place liquids beside the computer
D) Keep the computer in a closed cabinet

5. Before moving a computer to another location, what should be done first?

A) Remove the monitor only
B) Turn it off and unplug it
C) Leave it running
D) Disconnect only the keyboard

6. Which is an example of software or program maintenance?

A) Sweeping the computer laboratory
B) Updating application programs and fixing bugs
C) Checking electrical cables
D) Cleaning dust from the system unit

7. Why is regular maintenance important for a computer system and network?

A) It prevents users from accessing the system
B) It removes the need for software updates
C) It guarantees that no hardware will ever fail
D) It increases efficiency and can reduce major repair expenses

8. A technician notices that temporary files are accumulating on a workstation. Which maintenance action is most appropriate?

A) Delete temporary files
B) Replace the motherboard
C) Disable the antivirus
D) Reformat the hard drive immediately

9. Which activity is included in the module's software maintenance plan?

A) Cleaning only the monitor screen
B) Updating antivirus and spyware protection
C) Moving the computer while powered on
D) Removing all system files

10. A computer laboratory has no internet connection during inspection. Which checklist item may appropriately be marked NO based on the module?

A) Performing a full diagnostic check
B) Checking the hardware
C) Getting the latest software update for the operating system
D) Cleaning the PC inside and out

11. Which activity belongs to the monthly CSS workshop housekeeping schedule?

A) Checking for trash before leaving
B) Sweeping the floor
C) Conducting an inventory
D) Wiping the whiteboard

12. Which activity is listed as a weekly housekeeping task?

A) Conducting a full inventory
B) Cleaning the air-conditioning filter
C) Inspecting the electrical system
D) Cleaning and checking tools, machines, supplies, and materials

13. Before using an external storage device, what should a technician do?

A) Scan and clean the device
B) Immediately open every file
C) Format the computer
D) Disable security software

14. After using an external storage device, what is the proper action?

A) Pull it out immediately
B) Leave it connected permanently
C) Restart the computer without ejecting
D) Close the program and eject the device properly

15. A student finishes using a laboratory computer. Which sequence best follows the maintenance procedure?

A) Leave the computer running and turn off the monitor
B) Turn off the AVR/UPS first, then shut down
C) Unplug the computer while running, then shut down
D) Properly shut down the computer, then turn off the AVR/UPS

16. A computer suddenly crashes while being used. Which maintenance action listed in the module may be performed?

A) Replace the processor immediately
B) Reformat the hard drive immediately
C) Reboot the computer
D) Remove the operating system

17. Why is an incremental backup useful?

A) It backs up updated files for each date
B) It deletes all previous backups
C) It prevents the need for antivirus software
D) It replaces the operating system

18. A technician finds a computer overheating. Which recommendation is supported by the maintenance module?

A) Cover the ventilation openings
B) Disable the CPU fan
C) Increase the screen brightness
D) Apply thermal paste to the CPU and check whether the fan is working

19. A computer is tagged as DANGER because its power-supply cord has cuts. What is the most appropriate interpretation?

A) The equipment presents a hazard and should be identified accordingly
B) The computer should be moved while powered on
C) The equipment is ready for normal use
D) The cord should be hidden from users

20. Which document is used to record findings, recommendations, and subsequent repair actions?

A) Waste Segregation List
B) Housekeeping Schedule
C) Purchase Request Form
D) Breakdown/Repair Report

21. A user reports that sound cuts in and out while several processor-intensive applications are open. What is the best first action?

A) Replace the speakers immediately
B) Replace the monitor
C) Reinstall the operating system
D) Shut down processor-intensive applications

22. There is no sound from the speakers, and the software volume control is turned down. What should be checked?

A) Change the monitor resolution
B) Replace the hard drive
C) Reseat the memory
D) Unmute the volume and adjust the volume slider

23. A computer has a blank screen and the monitor light is off. Which cause should be considered first?

A) The mouse needs cleaning
B) The monitor is not turned on
C) The operating system is unsupported
D) The processor is overheating

24. A monitor displays 'No Connection, Check Signal Cable.' What is the most likely cause described in the module?

A) The keyboard is defective
B) The monitor video cable is disconnected
C) The CPU fan is too fast
D) The hard disk is full

25. A monitor displays 'Out of Range.' What should the technician do?

A) Change the video resolution and refresh rate to a supported setting
B) Increase the resolution further
C) Disable the power supply
D) Replace the keyboard

26. A newly installed device is not recognized. What should the technician check first according to the module?

A) Ensure the device is properly and securely connected
B) Reformat the hard drive
C) Delete all device drivers
D) Immediately replace the motherboard

27. A new external device does not work because its power switch is off. What is the appropriate sequence?

A) Turn on the computer and then connect the powered-off device
B) Turn off the computer, turn on the external device, then turn on the computer
C) Remove the device and reinstall Windows
D) Replace the operating system

28. A computer will not start after a memory upgrade. The memory modules may be wrong or installed in the wrong location. What should be done?

A) Replace the monitor
B) Review system documentation and verify the correct memory modules and installation
C) Disable the audio device
D) Change the screen resolution

29. A computer performs poorly and the processor is hot. Which combination of actions is most appropriate?

A) Check airflow, verify fans work, and ensure the heatsink is properly installed
B) Replace the mouse and keyboard
C) Increase processor temperature
D) Disable all fans

30. A wireless mouse does not respond or moves too slowly. Which troubleshooting approach best matches the module?

A) Reformat the hard drive
B) Replace the monitor cable
C) Check device status, check or replace batteries, and reset the receiver and mouse
D) Change the screen resolution

31. A planned set of activities used to guide personnel in performing computer maintenance.

32. A document used to verify whether planned maintenance activities were performed according to schedule and standards.

33. The type of maintenance involving the testing and cleaning of computer equipment.

34. Maintenance involving routine updating of master files, such as adding or deleting customer records.

35. The process of backing up updated files for each date.

36. The maintenance action of obtaining the latest software update for the operating system.

37. The process of separating computer-related waste according to appropriate disposal methods.

38. A computer condition in which the CPU becomes excessively hot and may require thermal paste and fan inspection.

39. The troubleshooting condition in which the monitor displays no video.

40. The troubleshooting condition in which the monitor reports that the video resolution or refresh rate is unsupported.

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