A) bad attitude, less taxes, wrong quantity B) bad product, bad service, delay, invoicing error C) bad product, payment terms, credit delay D) delay, bad service, wrong quantity E) bad product, confused product, error in the address
A) to acknowledge receipt B) to provide information C) to confirm or negotiate the order D) to request information E) to inform about prices and data
A) the transportation B) the bank C) the creditor D) the supplier E) the customer
A) the customer B) the people C) the transportation D) the reference E) the supplier
A) the supplier B) the customer C) the bank D) the transportation E) the creditor
A) apologize with the customer B) lose the customer C) get the customer back D) provide an explanation to the customer E) provide a solution for the customer
A) a product B) everything we want C) a product or a service D) a service E) neither a product nor a service
A) none of the offered options B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) order the product or service, explain why you need it, send payment, hope to receive the supply D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions E) send an order form, attach a check, wish for the best
A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order D) none of the options offered E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
A) none of the provided options B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order C) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the customer B) the creditor C) the supplier D) none of the options E) the reference
A) to request a credit B) to apply a credit C) none of the options D) to require a payment E) to credit an amount of money
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) apply for the credit and ask if the creditor wishes to obtain any information. C) none of the options D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) continue the process of a credit application B) positive answer to a credit application C) investigate the process of a credit application D) negative answer to a credit application E) neutral answer to a credit application
A) to bill a service B) to credit an account C) to get a credit D) to obtain a due payment E) to collect things
A) credit reference B) credit denial C) credit reference request D) credit application E) credit granting
A) because the company wins B) because nobody will ever grant you credit again C) because credit is no good D) because payign is unnecessary E) because cash basis is better
A) credit application letter B) credit reference letter C) credit reference request D) credit denial E) credit granting
A) neutral references B) credit reference C) negative references D) credit reference request E) positive references
A) they like to take risks B) they like to lose money C) they know for sure that the customers will pay D) they do not take risks E) they take the risk to make their businesses grow
A) because they say that no money is in their pockets and that they are poor. B) because they translate the negative attitude of the potential customer to the potential creditor C) because they limit the possibility of having someone taking a risk on them. D) because they are bad things about the feelings of the potential customer E) because they give the idea to the potential creditor that they have a negative impression
A) to refer to the ideas of the potential customer B) to verify if the customer is interested in our company C) to give negative references D) to give positive references E) to ask for references
A) because they are positive B) because they are negative C) because public news are of bad taste D) because all other customers will ask for credits E) because the client must not know what we referred about them
A) credit application B) credit granting C) credit denial D) credit reference request E) credit reference
A) the report B) the payment letter C) the memorandum D) the collection letter E) the circular letter
A) the circular letter B) the credit reference letter C) the memorandum D) the collection letter E) the payment letter
A) deposit to a bank branch that is far away. B) check attachment to the payment letter. C) money order attachmenet to the payment letter. D) electronic transference from one bank to another. E) cash attachment to the payment letter.
A) collection e-mail B) formal collection C) ultimatum D) collection calls E) friendly reminder
A) formal collection B) friendly reminder C) collection calls D) ultimatum E) collection e-mail |