A) To clean dust from components B) To organize cables inside the case C) To install screws in the system unit D) To identify and troubleshoot system problems
A) To pinpoint the problem and avoid unnecessary replacement B) To avoid testing the computer C) To make the repair take longer D) To replace several components at once
A) Remove the operating system. B) Replace the power supply without testing. C) Check whether the RAM is installed correctly. D) Replace the motherboard immediately.
A) The network card is disconnected. B) Heat transfer from the CPU is reduced. C) The RAM has too much storage capacity. D) The operating system needs reinstalling.
A) Ignore the symptoms if the computer still turns on. B) Diagnose the problem, confirm the affected component, then perform the appropriate repair safely. C) Replace several components until the computer works. D) Reinstall all software before checking the hardware.
A) Technician C places components anywhere on the worktable. B) Technician B works quickly and ignores static electricity. C) Technician D uses ESD protection and handles the components carefully. D) Technician A handles components while standing on an ungrounded surface without ESD protection.
A) Observe safety ? inspect the fan, heat sink, and thermal paste ? correct the identified cooling fault ? retest B) Observe safety ? inspect the fan, heat sink, and thermal paste ? correct the identified cooling fault ? retest C) Observe safety ? reapply thermal paste immediately ? retest ? inspect the fan only if shutdown continues D) Observe safety ? replace the fan immediately ? retest ? inspect thermal paste only if shutdown continues
A) They help keep cables neatly organized. B) They test electrical circuits. C) They prevent all hardware failures. D) They remove software errors.
A) Remove components first and check safety precautions afterward. B) Leave the computer running so the fans keep moving air. C) Spray cleaning liquid directly on the motherboard before opening the case. D) Shut down the computer and prepare a safe work area before handling internal parts.
A) Clean the dust carefully with suitable cleaning tools, then verify the fan operates properly. B) Ignore the dust because the fan is still spinning. C) Replace the fan immediately without checking its condition. D) Install additional software before cleaning the hardware.
A) Check the computer for errors and proper operation. B) Remove all installed applications. C) Disconnect all storage devices permanently. D) Check the computer for errors and proper operation.
A) Components handled without ESD protection B) Software updated C) System tested D) Hardware cleaned
A) Update software but ignore hardware condition. B) Replace components regularly even when no problem is found. C) Clean the case only when it becomes visibly dirty. D) Clean the hardware, update software, check for errors, and observe safety precautions.
A) Prepare a safe workspace ? clean hardware ? update software ? skip error checking ? verify operation B) Prepare a safe workspace ? update software ? replace working hardware ? check errors ? verify operation C) Prepare a safe workspace ? check errors ? clean only the case exterior ? update software ? verify operation D) Prepare a safe workspace ? inspect/clean hardware ? update needed software ? check errors ? verify operation
A) To prevent the computer from using storage devices B) To increase the physical size of the computer C) To help keep software current and functioning properly D) To replace the need for hardware cleaning
A) To make the computer consume more power B) To avoid testing the completed work C) To verify whether the system is functioning properly and identify remaining problems D) To increase the number of installed components
A) Clean the hardware safely, update the software, and check the system for errors. B) Ignore the dust and update only one application. C) Clean the hardware safely, update the software, and check the system for errors. D) Remove all applications and leave the hardware untouched.
A) All hardware should be replaced immediately. B) The remaining error still needs to be identified and diagnosed. C) The error can be ignored because maintenance is complete. D) The system is fully repaired because the hardware is clean.
A) Poor practice, because routine cleaning should address buildup before it contributes to problems. B) Appropriate, because dust does not affect system performance. C) Appropriate, because maintenance is needed only after failure. D) Poor practice only if the computer also has outdated software.
A) Date ? observed condition ? maintenance task ? safety measure ? result/follow-up B) Date ? observed condition ? maintenance task ? computer brand ? room location C) Date ? hardware list ? software names ? purchase date ? user name D) Date ? technician name ? computer model ? keyboard type ? monitor size.
A) 2 GB B) 8 GB C) 4 GB D) 1 GB
A) 1 GB B) 2 GB C) 4 GB D) 8 GB
A) 64 GB B) 16 GB C) 20 GB D) 32 GB
A) 20 GB B) 64 GB C) 16 GB D) 32 GB
A) 2 GHz dual-core processor B) 3 GHz processor C) 500 MHz processor D) 1 GHz or faster processor or SoC
A) DirectX 7 with WDDM 2.0 B) DirectX 10 only C) OpenGL 4.0 only D) DirectX 9 or later with WDDM 1.0 driver
A) Network cable B) Printer cable C) Audio CD only D) Installation media such as a bootable flash drive or optical media
A) F5 or F6 B) DEL or F2 C) F1 or F3 D) ESC or F12
A) F2 B) F12 C) F10 D) F8
A) Modern B) Secure C) UEFI D) Legacy
A) Back B) Cancel C) Next D) Finish
A) Repair B) Restart C) Update D) Install now
A) Use trial mode B) Activate later C) I don't have a product key D) Skip license
A) The keyboard layout B) The edition activated by the product key C) The monitor resolution D) The computer brand
A) I accept the license terms B) I decline the license terms C) Offline installation D) Custom license
A) Express Install B) Custom: Install Windows only (Advanced) C) Upgrade: Install Windows D) Repair your computer
A) System Reserved only B) Recovery Drive C) Drive 0 Unallocated Space D) Optical Drive
A) Boot mode B) Hard drive partition C) Keyboard layout D) Product key
A) Cancel B) Back C) Remove D) Skip
A) Set up for repair B) Set up for testing C) Set up for personal use D) Set up for organization
A) Microsoft account information B) Router account C) BIOS password only D) Printer account
A) Timeline B) OneDrive C) Task View D) Cortana
A) The screen brightness B) The desktop wallpaper C) The target system's hardware requirements D) The printer brand
A) Programs are generally operating-system dependent B) It changes the monitor resolution C) Applications never use operating systems D) It removes the need for updates
A) Keyboard color B) Software requirements and required updates or utilities C) Speaker volume D) Mouse size
A) Reboot the machine before launching the software B) Immediately uninstall it C) Delete the operating system D) Disconnect the keyboard
A) User wallpaper B) Minimum system requirements C) Screen saver D) Desktop theme
A) Printer ink level B) Keyboard layout only C) Compatibility with the operating system version D) Monitor brand
A) Whether customers can successfully install and set up the software B) Whether the desktop wallpaper loads C) Whether the monitor has speakers D) Whether the keyboard is wireless
A) Keyboard test B) Login test C) Stress test D) Color test
A) The monitor's brightness setting B) The computer's boot animation C) The hardware specification, brand name, and device code D) The user's wallpaper and desktop theme
A) The hard drive must be converted to GPT B) The computer must perform a warm boot C) The computer needs a new BIOS password D) The required scanner driver may not be installed
A) A boot menu shortcut B) A monitor calibration tool C) An All-in-One DriverPack application D) A BIOS setup password
A) Selecting the wrong disk can result in permanent deletion of data B) The wrong disk will automatically install Windows C) Selecting the wrong disk changes the CPU speed D) The wrong disk will increase RAM capacity
A) The BIOS will automatically update B) Partitions or volume formatting on the selected disk may be removed, causing data loss C) The keyboard will become wireless D) The monitor will stop displaying colors
A) `new partition system` B) `create disk bootable` C) `make partition active` D) `create partition primary`
A) `active` B) `boot` C) `start` D) `enable disk`
A) FAT32 replaces the BIOS chip B) FAT32 increases the computer's RAM C) FAT32 automatically installs device drivers D) FAT32 is specified in the procedure for UEFI-supported platforms
A) Copy the operating system files to the prepared USB flash drive B) Delete the USB partition C) Remove the active status D) Change the BIOS password
A) Install a printer driver B) Change the monitor's fan settings C) Check and configure the BIOS/UEFI boot order so the USB device can be selected as the boot device D) Replace the keyboard |