- 1. was once considered the most effective.
A) Participative
B) Charismatic/Value-based
C) Charismatic Leadership
- 2. By the '90s, what makes a charismatic leader and the behaviors such leaders demonstrate had undergone thorough
A) Analyze
B) Study
C) Research
- 3. In 1991, at the Wharton School of the University of Pennsylvania examined studies from the Netherlands, India, Singapore, and the United States.
A) Louisse Gurdnet
B) Maria THERESA
C) Professor Robert J. House
- 4. He found that charisma was popular in a leader but certain cultures preferred other leadership styles.
A) Bob House
B) Professor Robert J. House
C) Professor Robert Penny
- 5. a motivational and inspirational leadership style defined by charismatic
A) Team-oriented
B) Human-oriented
C) Charismatic/Value-based
- 6. expecting high-performance
A) Value base leaders
B) Human-oriented
C) Competitive leader
- 7. based on the company/organization's core values
A) Charismatic/Value-based
B) Participative
C) Human-oriented
- 8. a participatory leadership style in which managers often ask the involvement of others in making decisions and implementing them
A) Participative
B) Autonomous
C) Team-oriented
- 9. a team-building leadership style, in the implementation of a common is sought and work toward it is divided amongst team members.
A) Autonomous
B) Team-Oriented
C) Participative
- 10. an empathetic and supportive leadership style, in which modesty, generosity, compassion, and sensitivity to others are promoted.
A) Charismatic
B) Human-oriented
C) Self-protective
- 11. an individualistic and independent leadership style, never before appearing in business literature
A) Autonomous
B) Participative
C) Team-Oriented
- 12. a face-saving leadership style, in which the security and safety of each employee or colleague is most important, with a focus on status consciousness. Also, a new dimensional term to business literature
A) Self-proactive
B) Charismatic
C) Human-Oriented
- 13. Because the hospitality sector caters to a global customer base, having employees from different backgrounds, cultures, and languages ensures guests feel understood and welcome
A) Enhanced Guest Understanding
B) Better Talent Attraction and Retention
C) Expanded Market Reach
- 14. Staff members can anticipate and accommodate the unique cultural preferences, dietary restrictions, and communication styles of a highly varied clientele
A) Enhanced Guest Understanding
B) Expanded Market Reach
C) Better Talent Attraction and Retention
- 15. Diverse teams bring a rich array of perspectives, life experiences, and problem-solving approaches to the table. When employees from different demographics and backgrounds collaborate, it sparks fresh ideas for designing new services, amenities, and marketing strategies
A) Enhanced Guest Understanding
B) Expanded Market Reach
C) Boosted Creativity and Innovation
- 16. Hiring a diverse staff opens doors to new and emerging demographics
A) Superior Financial Performance
B) Better Talent Attraction and Retention
C) Expanded Market Reach
- 17. Employees with local market knowledge and cultural sensitivity can guide targeted marketing efforts and create authentic experiences that resonate with travelers from specific regions or communities, making your business more competitive
A) Attraction and Retention
B) Charismatic
C) Expanded Market Reach
- 18. Creating an inclusive, equitable workplace expands your talent pool and makes your organization highly attractive to top professionals.
A) Boosted Creativity and Innovation
B) Better Talent Attraction and Retention
C) Superior Financial Performance
- 19. Employees are more likely to experience high job satisfaction, organizational commitment, and a greater sense of belonging when they see their diverse identities represented and respected
A) Enhanced Guest Understanding
B) Expanded Market Reach
C) Better Talent Attraction and Retention
- 20. Businesses that champion diversity often see a direct impact on their bottom line. Companies in the top quartile for racial, ethnic, and gender diversity are significantly more likely to generate higher financial returns compared to their industry competitors, largely due to the combined benefits of better service s of befter service delivery, increased bookings, and lower employee turnover rate
A) Enhanced Guest Understanding
B) Expanded Market Reach
C) Superior Financial Performance
- 21. Having a diverse workforce means hospitality venues can better cater to the needs of their customers
A) Improved Reputation
B) improved Customer Experience
C) Increased Creativity and Innovation
- 22. Employees who can communicate in different languages, understand different cultural nuances, and respect different religious beliefs can provide a superior customer experience.
A) YES
B) improved Customer Experience
C) NO
- 23. Customers appreciate being served by people who understand their culture and can relate to them
A) Expected Customer Experience.
B) improved Customer Experience.
C) Enhance Customer Experience.
- 24. According to a report by the World Travel and Tourism Council (WTTC), travel and tourism companies that are diverse and inclusive have a competitive advantage, with employees who are 20% more productive and customers who are 20% more satisfied.
A) FALSE
B) TRUE
- 25. Diversity in the workplace can bring fresh perspectives and ideas that can drive creativity and innovation. Different cultures and backgrounds have different ways of looking at things, and this can lead to unique and innovative solutions to problems. Having a diverse team means that businesses can draw from a wider pool of knowledge, experience, and creativity.
A) Increased Creativity and Innovation
B) Market research
C) Innovation and Creation
- 26. There are several reasons why companies with more diverse leadership teams tend to perform better financially. One is that diversity brings a wider range of perspectives to the table, which can lead to better decision-making and innovation. When people from different backgrounds and with different experiences work together, they are more likely to come up with new ideas and approaches
A) I don't know
B) YES
C) NO
- 27. A diverse workplace can help retain employees by creating a more inclusive and welcoming work environment.
Employees who feel valued and respected are more likely to stay with a company. A diverse workplace can also help attract new talent, as people from different backgrounds are more likely to want to work in an environment that celebrates diversity - the National Restaurant Association of America found that restaurants with more diverse workforces were more likely to report increased sales and profits
A) Better Employee Retention
B) Reputation enhancement
C) Improved Reputation
- 28. Specifically, their survey found that restaurants with above-average diversity in their workforce were more likely to report higher sales compared to restaurants with below-average diversity.
Additionally, restaurants with above-average diversity were more likely to report increased profits over the previous year.
A) FALSE
B) TRUE
C) I don't know
- 29. Businesses that prioritize diversity and inclusivity in their workplace can improve their reputation and attract a wider customer base. People are more likely to support a business that reflects their values and beliefs.
A) Improved reputation
B) Better Employee Retention
- 30. A diverse workplace can also help businesses build relationships with different communities and stakeholders
A) Target market research
B) Improved reputation
C) Creativity and innovation
- 31. According to a report by Cornell University, companies in the hospitality industry that have more diverse workforces are better equipped to serve their diverse customer base, leading to higher customer satisfaction and loyalty.
A) FALSE
B) MAYBE
C) TRUE
- 32. When a team is composed of individuals with diverse backgrounds, it can create an environment that fosters a variety of perspectives and innovative ideas. This can to more effective problem-solving and decision-making processes. Each team member has a unique set of experiences, skills, and knowledge that can enrich discussions and bring fresh viewpoints to the table
A) Enhance problem solving
B) Better employee retention
C) Creativity and innovation
- 33. can encourage open-mindedness and an appreciation for different viewpoints. This, in turn, can lead to more robust and thorough discussions, and through a respectful exchange of ideas, team members can gain a deeper understanding of the challenges at hand and identify creative solutions
A) Diversity
B) Creativity
C) Innovation
- 34. can bring a breadth of knowledge and expertise, which can enhance a team's collective skill set.
A) Reputation
B) Diversity
C) Retention
- 35. is essential in the hospitality and tourism industry.
A) Human-oriented
B) Team-Oriented
C) Diverse workplace
- 36. Fostering, diversity in the workplace is not only the right thing to do but also makes good business sense.
A) TRUE
B) FALSE
C) I DON'T KNOW
- 37. AN ACT DECLARING A NATIONAL POLICY FOR TOURISM AS AN ENGINE OF INVESTMENT, EMPLOYMENT, GROWTH AND NATIONAL DEVELOPMENT, AND STRENGTHENING THE DEPARTMENT OF TOURISM AND ITS ATTACHED AGENCIES TO EFFECTIVELY AND EFFICIENTLY IMPLEMENT THAT POLICY, AND APPROPRIATING FUNDS THEREFOR
A) Department of tourism act reputation
B) REPUBLIC ACT No. 9593 otherwise known as Tourism Act of 2009
C) TOURISM REPORTS ACT
- 38. The State declares tourism as an indispensable element of the national economy and an industry of national interest and importance, which must be harnessed as an engine of socio-economic growth and cultural affirmation to generate investment, foreign exchange and employment, and to continue to mold an enhanced sense of national pride for all Filipinos.
A) SECTION 2. Declaration of Policy
B) The Tourism Act of 2009
- 39. mandates the creation of the Tourism Infrastructure and Enterprise Zone Authority (TIEZA); and Tourism Economic Zones (TEZ) which as defined by the act is "any geographic area that is capable of being defined into one contiguous territory; it has historical and cultural significance.
A) Hospitality Act
B) Industry Act
C) Tourism Act
- 40. aims to promote sustainable tourism development in the Philippines by establishing various offices within the Department of Tourism, implementing accreditation for tourism enterprises, and creating the Tourism Promotions Board to market and promote the country as a tourism destination
A) SECTION 2. Declaration of Policy
B) REPUBLIC ACT No. 9593 otherwise known as Tourism Act of 2009
C) Tourism act of 2009
- 41. The Act prioritizes responsible tourism, promoting practices that conserve the environment, respect cultural heritage, and involve local communities.
A) Responsible Tourism
B) Local Government Unit
C) Sustainable Development
- 42. is designated as the lead agency responsible for creating a national tourism development plan and prioritizing infrastructure, safety, and tourism area development.
A) Investment and Employment
B) Department of Tourism (DOT)
C) Local Government Unit (LGU) Involvement
- 43. The Act recognizes the role of LGUs in tourism planning, requiring DOT to assist them in developing tourism plans and enforcing regulations
A) Local Government Unit (LGU) Involvement
B) Responsible Tourism
C) Sustainable development
- 44. The Act emphasizes sustainable
tourism practices to ensure long-term viability and appeal to environmentally-conscious travelers
A) Sustainable Development
B) Cultural affirmation
C) Sustainable development
- 45. The Act aims to stimulate investments and create jobs through a structured approach to tourism development.
A) Responsible Tourism
B) Department of Tourism (DOT)
C) Investment and Employment
- 46. The law promotes cultural heritage as a key aspect of tourism, ensuring that local cultures are respected and preserved.
A) Cultural Affirmation
B) Local Government Unit (LGU) Involvement
C) Responsible Tourism
- 47. is responsible for product development, regulation, and monitoring of the tourism sector, ensuring effective implementation of the Act
A) DENR
B) DOT
C) PENRO
- 48. focuses on infrastructure development and investment facilitation, enhancing tourism facilities and services.
A) DOLE
B) DOT
C) TIEZA
- 49. is tasked with promoting the Philippines as a premier tourist destination, coordinating marketing efforts and campaigns
A) TFJ
B) TPB
C) TGIF
- 50. Collaboration among these agencies is crucial for developing comprehensive tourism policies and programs that align with the Act's objectives
A) MAYBE
B) FALSE
C) TRUE
- 51. Effective inter-agency cooperation is essential for maximizing the potential of tourism as an engine for socio-economic growth
A) I DON'T KNOW
B) TRUE
C) FALSE
- 52. Promotes the Philippines as a tourist destination
A) Philippine Tourism Promotion Board
B) TIEZA
C) Duty Free Philippines Corporation
- 53. Develops tourism infrastructure
A) Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
B) Philippine Commission on Sports SCUBA Diving
C) Intramuros Administration
- 54. Operates duty-free shops for tourists.
A) Ngayong Filipino Foundation
B) Duty Free Philippines Corporation
C) National Parks Development Committee
- 55. Manages the historic Intramuros district.
A) Philippine Tourism Promotion Board
B) Philippine Retirement Authority
C) Intramuros Administration
- 56. Develops and manages national parks.
A) National Parks Development Committee
B) TIEZA
C) Naying Pilipino Foundation
- 57. Operates cultural attractions
A) Nayong Pilipino Foundation
B) Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
C) Philippine Commission on Sports SCUBA Diving
- 58. Promotes the Philippines as a retirement haven
A) Intramuros Administration
B) Philippine Retirement Authority
C) Duty Free Philippines Corporation
- 59. Regulates and promotes scuba diving activities
A) Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
B) Duty Free Philippines Corporation
C) Philippine Commission on Sports SCUBA Diving
- 60. Different viewpoints spark creativity.
A) Representation
B) Innovation
C) Resilience
- 61. Diverse teams adapt better to challenges.
A) Innovation
B) Representation
C) Resilience
- 62. Reflects broader society and builds trust.
A) Representation
B) Innovation
C) Resilience
- 63. Ecosystems thrive with biodiversity.
A) Culture
B) Nature
C) Business
- 64. Companies with diverse leadership outperform peers
A) Nature
B) Culture
C) Business
- 65. Societies enriched by multiple traditions.
A) Nature
B) Culture
C) Business
- 66. Acknowledge their role and leadership position, ensuring you follow organizational structures, rules, and regulations.
A) Respect Their Authority
B) Engage in Respectful Conversation
C) Be Observant and Culturally Aware
- 67. Observe their preferences and cultural background, which allows you to understand their perspectives and adapt to their working style without needing constant explanation.
A) Respect Their Authority
B) Respect their Specific Background
C) Be Observant and Culturally Aware
- 68. Ask about their interests, background, or expertise. These discussions can foster a better working relationship
A) Engage in Respectful Conversation
B) Be Observant and Culturally Aware
C) Respect their Authority
- 69. Treat their unique background with the same respect you would want for your own, avoiding assumptions or stereotypes.
A) Be Observant and Culturally Aware
B) Respect Their Authority
C) Respect Their Specific Background
- 70. Ensure your superior is included in all multicultural diversity activities within the organization, as they should be at the forefront of such initiatives
A) Engage in Respectful Conversation
B) Be Observant and Culturally Aware
C) Inclusion efforts
- 71. refers to the traits and characteristics that make people unique
A) Diversity
B) Inclusion
C) Equity
- 72. is understanding, accepting, and valuing differences between people, including those
A) Workplace diversity
B) Equity
C) Diversity
- 73. different races, ethnicities, genders, ages, religions, disabilities, and sexual orientations.
A) Workplace diversity
B) Inclusion
C) Equity
- 74. with differences in education, personalities, skill sets, experiences, and knowledge bases.
A) Workplace Diversity
B) Innovation
C) Equity
- 75. refers to the behaviours and social norms that promote collaboration and support a respectful environment that increases employee participation and contribution, absent of any barriers such as discrimination
A) Workplace Diversity
B) Equity
C) Inclusion in the workplace
- 76. is ensuring that opportunities are provided to all employees.
A) Diversity
B) Equity
C) Innovation
- 77. is an agreement between an employer and an individual employee to change the standard working arrangement to better accommodate an employee's out-of-work commitments.
A) Flexibility
B) Diversity
C) Flexible work arrangement
- 78. A flexible work arrangement is an agreement between an employer and an individual employee to change the standard working arrangement to better accommodate an employee's out-of-work commitments
A) Inclusion in workplace
B) Workplace diversity
C) Innovation in workplace
- 79. It usually encompasses changes to the hours, pattern, and location of work.
A) Inclusion
B) Innovation
C) Workplace diversity
- 80. is becoming increasingly important as individuals seek a balance between work and other priorities.
A) Inclusion
B) Diversity
C) Flexibility
- 81. Some examples of workplace flexibility include:
giving some discretion to employees to design their own rosters
remote access work or shift swaps
flexible start and finish times
job sharing or holding dual roles, each on a part-time basis.
A) TRUE
B) MAYBE
C) FALSE
- 82. Not all forms of flexibility will suit all workplaces or all jobs
A) MAYBE
B) NO
C) YES
- 83. provides different groups of employees with the right to request a change in their working arrangements, specifically the hours, patterns, and locations of work.
A) DOT ACT 2009
B) C.O 495
C) Fair Work Act 2009 (Cth) (FW Act)
- 84. may involve a change in working arrangements for a fixed period or on an ongoing basis to accommodate a range of personal commitments.
A) Flexible working arrangement
B) Workplace diversity
C) Workplace innovation
- 85. a diverse superior-whether based on race, gender, nationality, or ethnicity-is entitled to the same professional respect and authority as any other manager.
A) Bill of rights
B) Human rights
C) Philippine Law
- 86. Workplace discrimination, including prejudicial treatment of or by a diverse superior, is prohibited under laws
A) PD 966 (racial discrimination)
B) PD 495
C) PD 499 (discrepancies)
- 87. discrimination against women
A) RA 6723
B) RA 6729
C) RA 6725
- 88. racial discrimination
A) PD 966
B) PD 999
C) PD 495
- 89. Acknowledge their leadership role within the organizational structure, regardless of personal differences.
A) Effective Communication
B) Respect the Authority
C) Company Policy
- 90. Treat their diverse background with respect, fostering a respectful and inclusive working environment
A) Legal Protections
B) Company Policy
C) Respect Diversity
- 91. Be observant and inquire about their background, interests, and working style to build a strong professional rapport.
A) Effective discrepancies
B) Respect Authority
C) Effective Communication
- 92. The Philippines has several laws that protect employees and superiors from discrimination in the workplace, including the Anti-Age Discrimination in Employment Act and the Indigenous Peoples' Rights Act (RA 8371
A) Effective Communication
B) Respect Diversity
C) Legal Protection
- 93. Familiarize yourself with company policies that promote equality and diversity
A) Company Policy
B) Respect Authority
C) Effective Communication
- 94. Indigenous Peoples' Rights Act
A) RA 465
B) RA 8371
C) RA 9583
- 95. An Act Defining Gender-Based Sexual Harassment in Streets, Public Spaces, Online, Workplaces, and Educational or Training Institutions, Providing Protective Measures and Prescribing Penalties Therefore
A) REPUBLIC ACT No. 23156
B) REPUBLIC ACT No. 11313
C) REPUBLIC ACT No. 95936
- 96. Miscommunication or bias.
A) Challenge
B) Solutions
C) Suggested Visual
- 97. Promote inclusion, training, and open dialogue
A) Challenge
B) Suggested Visual
C) Solution
- 98. Puzzle pieces fitting together
A) Challenge
B) Suggested Visual
C) Solution
- 99. performance is not about uniformity, but about synergy.
A) Diversity
B) Superior
C) Excellence
- 100. is a strength, not a barrier.
A) Diversity
B) Excellence
C) Workplace
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