- 1. Overcoming Human Resource (HR) Problems in Hospitality
For companies engaged in hospitality, an indicator that the company can achieve success is when customers are satisfied with the provided services. Customer satisfaction is a priority and vital for the hospitality industry, where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding. The problems that often occur in the hospitality sector are problems related to skills, knowledge and attitudes that are not good at work, as well as frequent conflicts between departments. If these problems are not resolved as soon as possible, they will have a much greater negative effect. Problematic skills, knowledge, and attitudes will directly impact hotel customers, while conflicts between departments will result in high employee turnover due to disharmony between employees. Therefore, to solve this problem, management must know the factors that cause this problem. Several factors cause HR problems in hotels which are errors in recruitment procedures; there is no ongoing training; teamwork that is not solid; lack of collaboration, coordination, and collaboration between departments; job descriptions that are too complicated and ineffective; and information technology that is not by the needs of the company. To solve hotel HR problems, among others, it can be done as follows. Firstly, select employees professionally. Define job specifications correctly. Adjust the job specifications to the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc). Secondly, improve inefficient workflow. You need to ensure that each position's job description is appropriate. Unclear job descriptions and complicated coordination flow will make it difficult for employees to carry out their duties properly. Thirdly, building cooperation by creating solid teamwork. Forming an effective and reliable work team is not as easy as turning the palm. It takes a special strategy and a lot of time to dive into the process and get the results. The best way to build a team or team building is to make sure your team members have good coordination, communication, and collaboration. Fourthly, building teamwork collaboration, for example front office teams, marketing, Human Resources, and restaurants must work together. Look for ways and alternatives to improve team collaboration so there is no miscommunication, data discrepancies, and clear delegation of tasks. Fifthly, maintain communication with your team, either with team members know each other's characteristics and how each works. Then, cooperation will be formed. Maintaining communication is very important. Make sure you have met the needs of a communication tool that can be used anywhere and anytime. Work productivity will increase by knowing how to properly solve hotel HR problems. Along with that, hotel customer satisfaction will also increase.
1. What can be inferred from the text?
A) C. Customer satisfaction will affect hotel ratings.
B) A. If the attitude of the hotel staff is not good, it will decrease the income.
C) E. If you want to stay at a hotel for a long period, you should know the facilities well.
D) B. When there is conflict among the staff, it will make the management angry.
E) D. Many problems arise in hospitality.
- 2. 2. "Customer satisfaction is a priority and vital for the hospitality industry where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding."
The word "it" refers to...
A) E. priority and vital
B) B. the hospitality industry
C) A. customer satisfaction
D) D. hotel ratings and branding
E) C. hotel ratings
- 3. 3. "Problematic skills, knowledge, and attitudes will have direct impact on hotel customers while conflicts between departments will result in high employee turn over due to disharmony between employees."
How many problems are there in the sentence?
A) B. 2
B) E. 5
C) D. 4
D) A. 1
E) C. 3
- 4. 4. "Adjust the job specifications with the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc).
" The word "hospitality" has the same meaning as ....
A) C. coolness
B) D. aloofness
C) B. hostility
D) A. generosity
E) E. unfriendliness
- 5. Overcoming Human Resource (HR) Problems in Hospitality
For companies engaged in hospitality, an indicator that the company can achieve success is when customers are satisfied with the provided services. Customer satisfaction is a priority and vital for the hospitality industry, where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding. The problems that often occur in the hospitality sector are problems related to skills, knowledge and attitudes that are not good at work, as well as frequent conflicts between departments. If these problems are not resolved as soon as possible, they will have a much greater negative effect. Problematic skills, knowledge, and attitudes will directly impact hotel customers, while conflicts between departments will result in high employee turnover due to disharmony between employees. Therefore, to solve this problem, management must know the factors that cause this problem. Several factors cause HR problems in hotels which are errors in recruitment procedures; there is no ongoing training; teamwork that is not solid; lack of collaboration, coordination, and collaboration between departments; job descriptions that are too complicated and ineffective; and information technology that is not by the needs of the company. To solve hotel HR problems, among others, it can be done as follows. Firstly, select employees professionally. Define job specifications correctly. Adjust the job specifications to the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc). Secondly, improve inefficient workflow. You need to ensure that each position's job description is appropriate. Unclear job descriptions and complicated coordination flow will make it difficult for employees to carry out their duties properly. Thirdly, building cooperation by creating solid teamwork. Forming an effective and reliable work team is not as easy as turning the palm. It takes a special strategy and a lot of time to dive into the process and get the results. The best way to build a team or team building is to make sure your team members have good coordination, communication, and collaboration. Fourthly, building teamwork collaboration, for example front office teams, marketing, Human Resources, and restaurants must work together. Look for ways and alternatives to improve team collaboration so there is no miscommunication, data discrepancies, and clear delegation of tasks. Fifthly, maintain communication with your team, either with team members know each other's characteristics and how each works. Then, cooperation will be formed. Maintaining communication is very important. Make sure you have met the needs of a communication tool that can be used anywhere and anytime. Work productivity will increase by knowing how to properly solve hotel HR problems. Along with that, hotel customer satisfaction will also increase.
5. According to the text, what should hotel management do to ensure that the job description for each work position is appropriate?
A) A. Select employees who enter professionally
B) D. Build cooperation by creating a solid teamwork
C) E. Improve inefficient workflow
D) B. Maintain the work team communication
E) C. Build teamwork collaboration
- 6. Overcoming Human Resource (HR) Problems in Hospitality
For companies engaged in hospitality, an indicator that the company can achieve success is when customers are satisfied with the provided services. Customer satisfaction is a priority and vital for the hospitality industry, where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding. The problems that often occur in the hospitality sector are problems related to skills, knowledge and attitudes that are not good at work, as well as frequent conflicts between departments. If these problems are not resolved as soon as possible, they will have a much greater negative effect. Problematic skills, knowledge, and attitudes will directly impact hotel customers, while conflicts between departments will result in high employee turnover due to disharmony between employees. Therefore, to solve this problem, management must know the factors that cause this problem. Several factors cause HR problems in hotels which are errors in recruitment procedures; there is no ongoing training; teamwork that is not solid; lack of collaboration, coordination, and collaboration between departments; job descriptions that are too complicated and ineffective; and information technology that is not by the needs of the company. To solve hotel HR problems, among others, it can be done as follows. Firstly, select employees professionally. Define job specifications correctly. Adjust the job specifications to the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc). Secondly, improve inefficient workflow. You need to ensure that each position's job description is appropriate. Unclear job descriptions and complicated coordination flow will make it difficult for employees to carry out their duties properly. Thirdly, building cooperation by creating solid teamwork. Forming an effective and reliable work team is not as easy as turning the palm. It takes a special strategy and a lot of time to dive into the process and get the results. The best way to build a team or team building is to make sure your team members have good coordination, communication, and collaboration. Fourthly, building teamwork collaboration, for example front office teams, marketing, Human Resources, and restaurants must work together. Look for ways and alternatives to improve team collaboration so there is no miscommunication, data discrepancies, and clear delegation of tasks. Fifthly, maintain communication with your team, either with team members know each other's characteristics and how each works. Then, cooperation will be formed. Maintaining communication is very important. Make sure you have met the needs of a communication tool that can be used anywhere and anytime. Work productivity will increase by knowing how to properly solve hotel HR problems. Along with that, hotel customer satisfaction will also increase.
6. What is the main indicator of success in hospitality companies?
A) E. Number of departments
B) D. Advanced technology
C) A. High employee salaries
D) B. Large hotel buildings
E) C. Customer satisfaction
- 7. Overcoming Human Resource (HR) Problems in Hospitality
For companies engaged in hospitality, an indicator that the company can achieve success is when customers are satisfied with the provided services. Customer satisfaction is a priority and vital for the hospitality industry, where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding. The problems that often occur in the hospitality sector are problems related to skills, knowledge and attitudes that are not good at work, as well as frequent conflicts between departments. If these problems are not resolved as soon as possible, they will have a much greater negative effect. Problematic skills, knowledge, and attitudes will directly impact hotel customers, while conflicts between departments will result in high employee turnover due to disharmony between employees. Therefore, to solve this problem, management must know the factors that cause this problem. Several factors cause HR problems in hotels which are errors in recruitment procedures; there is no ongoing training; teamwork that is not solid; lack of collaboration, coordination, and collaboration between departments; job descriptions that are too complicated and ineffective; and information technology that is not by the needs of the company. To solve hotel HR problems, among others, it can be done as follows. Firstly, select employees professionally. Define job specifications correctly. Adjust the job specifications to the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc). Secondly, improve inefficient workflow. You need to ensure that each position's job description is appropriate. Unclear job descriptions and complicated coordination flow will make it difficult for employees to carry out their duties properly. Thirdly, building cooperation by creating solid teamwork. Forming an effective and reliable work team is not as easy as turning the palm. It takes a special strategy and a lot of time to dive into the process and get the results. The best way to build a team or team building is to make sure your team members have good coordination, communication, and collaboration. Fourthly, building teamwork collaboration, for example front office teams, marketing, Human Resources, and restaurants must work together. Look for ways and alternatives to improve team collaboration so there is no miscommunication, data discrepancies, and clear delegation of tasks. Fifthly, maintain communication with your team, either with team members know each other's characteristics and how each works. Then, cooperation will be formed. Maintaining communication is very important. Make sure you have met the needs of a communication tool that can be used anywhere and anytime. Work productivity will increase by knowing how to properly solve hotel HR problems. Along with that, hotel customer satisfaction will also increase.
7. Customer satisfaction affects hotel ratings by …
A) E. Improving building design
B) A. Increasing employee workload
C) D. Reducing operational costs
D) C. Increasing or decreasing ratings and branding
E) B. Changing hotel ownership
- 8. Overcoming Human Resource (HR) Problems in Hospitality
For companies engaged in hospitality, an indicator that the company can achieve success is when customers are satisfied with the provided services. Customer satisfaction is a priority and vital for the hospitality industry, where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding. The problems that often occur in the hospitality sector are problems related to skills, knowledge and attitudes that are not good at work, as well as frequent conflicts between departments. If these problems are not resolved as soon as possible, they will have a much greater negative effect. Problematic skills, knowledge, and attitudes will directly impact hotel customers, while conflicts between departments will result in high employee turnover due to disharmony between employees. Therefore, to solve this problem, management must know the factors that cause this problem. Several factors cause HR problems in hotels which are errors in recruitment procedures; there is no ongoing training; teamwork that is not solid; lack of collaboration, coordination, and collaboration between departments; job descriptions that are too complicated and ineffective; and information technology that is not by the needs of the company. To solve hotel HR problems, among others, it can be done as follows. Firstly, select employees professionally. Define job specifications correctly. Adjust the job specifications to the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc). Secondly, improve inefficient workflow. You need to ensure that each position's job description is appropriate. Unclear job descriptions and complicated coordination flow will make it difficult for employees to carry out their duties properly. Thirdly, building cooperation by creating solid teamwork. Forming an effective and reliable work team is not as easy as turning the palm. It takes a special strategy and a lot of time to dive into the process and get the results. The best way to build a team or team building is to make sure your team members have good coordination, communication, and collaboration. Fourthly, building teamwork collaboration, for example front office teams, marketing, Human Resources, and restaurants must work together. Look for ways and alternatives to improve team collaboration so there is no miscommunication, data discrepancies, and clear delegation of tasks. Fifthly, maintain communication with your team, either with team members know each other's characteristics and how each works. Then, cooperation will be formed. Maintaining communication is very important. Make sure you have met the needs of a communication tool that can be used anywhere and anytime. Work productivity will increase by knowing how to properly solve hotel HR problems. Along with that, hotel customer satisfaction will also increase.
8. Which of the following is a common HR issue in hospitality?
A) A. Effective teamwork
B) E. High-quality service
C) C. Poor skills, knowledge, and attitudes
D) B. Good communication skills
E) D. Strong leadership
- 9. Overcoming Human Resource (HR) Problems in Hospitality
For companies engaged in hospitality, an indicator that the company can achieve success is when customers are satisfied with the provided services. Customer satisfaction is a priority and vital for the hospitality industry, where customer satisfaction will affect hotel ratings so that it can increase or even decrease hotel ratings and branding. The problems that often occur in the hospitality sector are problems related to skills, knowledge and attitudes that are not good at work, as well as frequent conflicts between departments. If these problems are not resolved as soon as possible, they will have a much greater negative effect. Problematic skills, knowledge, and attitudes will directly impact hotel customers, while conflicts between departments will result in high employee turnover due to disharmony between employees. Therefore, to solve this problem, management must know the factors that cause this problem. Several factors cause HR problems in hotels which are errors in recruitment procedures; there is no ongoing training; teamwork that is not solid; lack of collaboration, coordination, and collaboration between departments; job descriptions that are too complicated and ineffective; and information technology that is not by the needs of the company. To solve hotel HR problems, among others, it can be done as follows. Firstly, select employees professionally. Define job specifications correctly. Adjust the job specifications to the needs of the hospitality company, such as the addition of certification provisions and soft skills that are suitable for hospitality conditions (friendly, empathetic, patient, good communication, etc). Secondly, improve inefficient workflow. You need to ensure that each position's job description is appropriate. Unclear job descriptions and complicated coordination flow will make it difficult for employees to carry out their duties properly. Thirdly, building cooperation by creating solid teamwork. Forming an effective and reliable work team is not as easy as turning the palm. It takes a special strategy and a lot of time to dive into the process and get the results. The best way to build a team or team building is to make sure your team members have good coordination, communication, and collaboration. Fourthly, building teamwork collaboration, for example front office teams, marketing, Human Resources, and restaurants must work together. Look for ways and alternatives to improve team collaboration so there is no miscommunication, data discrepancies, and clear delegation of tasks. Fifthly, maintain communication with your team, either with team members know each other's characteristics and how each works. Then, cooperation will be formed. Maintaining communication is very important. Make sure you have met the needs of a communication tool that can be used anywhere and anytime. Work productivity will increase by knowing how to properly solve hotel HR problems. Along with that, hotel customer satisfaction will also increase.
9. What happens if HR problems are not resolved quickly?
A) E. The hotel expands rapidly
B) D. Customer satisfaction increases
C) B. The problems will have greater negative effects
D) A. The company gains more profit
E) C. Employees become more productive
- 10. 10. “I am going to the market,” said Maria.
Maria said that .....
A) D. she has gone to the market
B) E. she will go to the market
C) B. she went to the market
D) A. she goes to the market
E) C. she is going to the market
- 11. Rattan chairs are becoming a new trend and they are currently in great demand. This furniture is more expensive than furniture made of wood. It is because of the complexity of the manufacturing process. However, the maintenance of rattan furniture is easier and lasts longer. The manufacturing process is not arbitrary; it requires special expertise to manufacture.
Before making rattan chairs, prepare the following tools and materials. The tools needed are a nail gun, nails, staple gun, staples, rattan scissors, sandpaper and sanding tools, bending equipment, hand drills, measuring tools, saws, and paintbrushes. The materials needed are rattan sticks, polished rattan, paint, kerosene, and water. In the process of making wicker rattan chairs, several stages are carried out, including the following.
The first step is making the chair frame using a bending tool so the rattan can be curved according to the design model.
The second step is the plaiting process. The purpose of this weaving process is to cover the chair frame according to the type of chair and its design. For standard chair types, we don't need much rattan, while wicker chairs use polished rattan, a type of rattan that has been cleaned of its skin, commonly called white rattan. Polished rattan is used to cover the surface of the chair. Then, the rattan is glued using manual staples or shooting nails, depending on the strength of the rattan used.
The third step is to paint the chair, which involves using a brush to apply the base colour.
The final step is the finishing process: sanding. The purpose of sanding is to remove rattan splinters manually with sandpaper. Once sanded, the chair is ready to be used or sold.
11. Why are rattan chairs more expensive than wooden furniture?
A) B. They use cheaper materials
B) A. They are easier to make B. They use cheaper materials
C) E. They are less durable
D) D. They are lighter
E) C. The manufacturing process is complex
- 12. Rattan chairs are becoming a new trend and they are currently in great demand. This furniture is more expensive than furniture made of wood. It is because of the complexity of the manufacturing process. However, the maintenance of rattan furniture is easier and lasts longer. The manufacturing process is not arbitrary; it requires special expertise to manufacture.
Before making rattan chairs, prepare the following tools and materials. The tools needed are a nail gun, nails, staple gun, staples, rattan scissors, sandpaper and sanding tools, bending equipment, hand drills, measuring tools, saws, and paintbrushes. The materials needed are rattan sticks, polished rattan, paint, kerosene, and water. In the process of making wicker rattan chairs, several stages are carried out, including the following.
The first step is making the chair frame using a bending tool so the rattan can be curved according to the design model.
The second step is the plaiting process. The purpose of this weaving process is to cover the chair frame according to the type of chair and its design. For standard chair types, we don't need much rattan, while wicker chairs use polished rattan, a type of rattan that has been cleaned of its skin, commonly called white rattan. Polished rattan is used to cover the surface of the chair. Then, the rattan is glued using manual staples or shooting nails, depending on the strength of the rattan used.
The third step is to paint the chair, which involves using a brush to apply the base colour.
The final step is the finishing process: sanding. The purpose of sanding is to remove rattan splinters manually with sandpaper. Once sanded, the chair is ready to be used or sold.
12. What is one advantage of rattan furniture?
A) D. It is easier to maintain and lasts longer
B) E. It requires no tools
C) A. It is difficult to maintain
D) C. It is easy to break
E) B. It is cheaper than wood
- 13. Rattan chairs are becoming a new trend and they are currently in great demand. This furniture is more expensive than furniture made of wood. It is because of the complexity of the manufacturing process. However, the maintenance of rattan furniture is easier and lasts longer. The manufacturing process is not arbitrary; it requires special expertise to manufacture.
Before making rattan chairs, prepare the following tools and materials. The tools needed are a nail gun, nails, staple gun, staples, rattan scissors, sandpaper and sanding tools, bending equipment, hand drills, measuring tools, saws, and paintbrushes. The materials needed are rattan sticks, polished rattan, paint, kerosene, and water. In the process of making wicker rattan chairs, several stages are carried out, including the following.
The first step is making the chair frame using a bending tool so the rattan can be curved according to the design model.
The second step is the plaiting process. The purpose of this weaving process is to cover the chair frame according to the type of chair and its design. For standard chair types, we don't need much rattan, while wicker chairs use polished rattan, a type of rattan that has been cleaned of its skin, commonly called white rattan. Polished rattan is used to cover the surface of the chair. Then, the rattan is glued using manual staples or shooting nails, depending on the strength of the rattan used.
The third step is to paint the chair, which involves using a brush to apply the base colour.
The final step is the finishing process: sanding. The purpose of sanding is to remove rattan splinters manually with sandpaper. Once sanded, the chair is ready to be used or sold.
13. Which of the following is NOT a tool used in making rattan chairs?
A) A. Nail gun
B) C. Paintbrush
C) E. Cooking stove
D) D. Measuring tools
E) B. Sandpaper
- 14. Rattan chairs are becoming a new trend and they are currently in great demand. This furniture is more expensive than furniture made of wood. It is because of the complexity of the manufacturing process. However, the maintenance of rattan furniture is easier and lasts longer. The manufacturing process is not arbitrary; it requires special expertise to manufacture.
Before making rattan chairs, prepare the following tools and materials. The tools needed are a nail gun, nails, staple gun, staples, rattan scissors, sandpaper and sanding tools, bending equipment, hand drills, measuring tools, saws, and paintbrushes. The materials needed are rattan sticks, polished rattan, paint, kerosene, and water. In the process of making wicker rattan chairs, several stages are carried out, including the following.
The first step is making the chair frame using a bending tool so the rattan can be curved according to the design model.
The second step is the plaiting process. The purpose of this weaving process is to cover the chair frame according to the type of chair and its design. For standard chair types, we don't need much rattan, while wicker chairs use polished rattan, a type of rattan that has been cleaned of its skin, commonly called white rattan. Polished rattan is used to cover the surface of the chair. Then, the rattan is glued using manual staples or shooting nails, depending on the strength of the rattan used.
The third step is to paint the chair, which involves using a brush to apply the base colour.
The final step is the finishing process: sanding. The purpose of sanding is to remove rattan splinters manually with sandpaper. Once sanded, the chair is ready to be used or sold.
14. What is the first step in making rattan chairs?
A) D. Plaiting the rattan
B) C. Making the chair frame
C) B. Sanding the chair
D) A. Painting the chair
E) E. Drying the materials
- 15. Rattan chairs are becoming a new trend and they are currently in great demand. This furniture is more expensive than furniture made of wood. It is because of the complexity of the manufacturing process. However, the maintenance of rattan furniture is easier and lasts longer. The manufacturing process is not arbitrary; it requires special expertise to manufacture.
Before making rattan chairs, prepare the following tools and materials. The tools needed are a nail gun, nails, staple gun, staples, rattan scissors, sandpaper and sanding tools, bending equipment, hand drills, measuring tools, saws, and paintbrushes. The materials needed are rattan sticks, polished rattan, paint, kerosene, and water. In the process of making wicker rattan chairs, several stages are carried out, including the following.
The first step is making the chair frame using a bending tool so the rattan can be curved according to the design model.
The second step is the plaiting process. The purpose of this weaving process is to cover the chair frame according to the type of chair and its design. For standard chair types, we don't need much rattan, while wicker chairs use polished rattan, a type of rattan that has been cleaned of its skin, commonly called white rattan. Polished rattan is used to cover the surface of the chair. Then, the rattan is glued using manual staples or shooting nails, depending on the strength of the rattan used.
The third step is to paint the chair, which involves using a brush to apply the base colour.
The final step is the finishing process: sanding. The purpose of sanding is to remove rattan splinters manually with sandpaper. Once sanded, the chair is ready to be used or sold.
15. What is the purpose of the plaiting process?
A) C. To cover the chair frame
B) B. To strengthen the nails
C) D. To measure the chair
D) E. To cut the rattan
E) A. To color the chair
- 16. The Clever Deer and the Crocodile
One day, a hungry deer wanted to cross a river to find food. However, the river was full of dangerous crocodiles. The deer thought of a clever idea. He called the crocodiles and said, “The king wants to know how many crocodiles live in this river. Please line up so I can count you.”
The crocodiles agreed and lined up across the river. The deer then jumped on each crocodile while counting them. When he reached the other side, he laughed and said, “Thank you, crocodiles! Now I can cross the river safely.” The crocodiles realized they had been tricked, but it was too late.
16. What is the main idea of the story?
A) C. The king wants to count the crocodiles
B) D. The river is very wide
C) B. The deer tricks the crocodiles to cross the river
D) A. The crocodiles are very dangerous animals
E) E. The deer is afraid of water
- 17. The Clever Deer and the Crocodile
One day, a hungry deer wanted to cross a river to find food. However, the river was full of dangerous crocodiles. The deer thought of a clever idea. He called the crocodiles and said, “The king wants to know how many crocodiles live in this river. Please line up so I can count you.”
The crocodiles agreed and lined up across the river. The deer then jumped on each crocodile while counting them. When he reached the other side, he laughed and said, “Thank you, crocodiles! Now I can cross the river safely.” The crocodiles realized they had been tricked, but it was too late.
17. Why did the deer want to cross the river?
A) E. To escape hunters
B) D. To swim
C) A. To meet the king
D) C. To find food
E) B. To count the crocodiles
- 18. The Clever Deer and the Crocodile
One day, a hungry deer wanted to cross a river to find food. However, the river was full of dangerous crocodiles. The deer thought of a clever idea. He called the crocodiles and said, “The king wants to know how many crocodiles live in this river. Please line up so I can count you.”
The crocodiles agreed and lined up across the river. The deer then jumped on each crocodile while counting them. When he reached the other side, he laughed and said, “Thank you, crocodiles! Now I can cross the river safely.” The crocodiles realized they had been tricked, but it was too late.
18. What problem did the deer face?
A) E. He lost his way
B) B. The river was too deep
C) A. He could not swim
D) C. There were many crocodiles in the river
E) D. He was too tired
- 19. The Clever Deer and the Crocodile
One day, a hungry deer wanted to cross a river to find food. However, the river was full of dangerous crocodiles. The deer thought of a clever idea. He called the crocodiles and said, “The king wants to know how many crocodiles live in this river. Please line up so I can count you.”
The crocodiles agreed and lined up across the river. The deer then jumped on each crocodile while counting them. When he reached the other side, he laughed and said, “Thank you, crocodiles! Now I can cross the river safely.” The crocodiles realized they had been tricked, but it was too late.
19. What did the deer ask the crocodiles to do?
A) C. Line up across the river
B) D. Fight each other
C) A. Help him swim
D) B. Bring him food
E) E. Follow him
- 20. The Clever Deer and the Crocodile
One day, a hungry deer wanted to cross a river to find food. However, the river was full of dangerous crocodiles. The deer thought of a clever idea. He called the crocodiles and said, “The king wants to know how many crocodiles live in this river. Please line up so I can count you.”
The crocodiles agreed and lined up across the river. The deer then jumped on each crocodile while counting them. When he reached the other side, he laughed and said, “Thank you, crocodiles! Now I can cross the river safely.” The crocodiles realized they had been tricked, but it was too late.
20. Why did the crocodiles agree with the deer?
A) A. They were afraid of the deer
B) D. They were forced by the king
C) E. They wanted to play
D) B. They trusted the deer’s words
E) C. They wanted to eat the deer
- 21. 21. “The teacher will check the homework tomorrow.”
The homework ..... tomorrow.
A) B. is checked by the teacher
B) A. will be checked by the teacher
C) E. will check by the teacher
D) D. has been checked by the teacher
E) C. was checked by the teacher
- 22. 22. “Someone stole my bag yesterday.”
My bag .... yesterday.
A) C. will be stolen
B) D. has been stolen
C) A. was stolen
D) E. stole
E) B. is stolen
- 23. 23. “The chef is cooking the meal.”
The meal ..... by the chef.
A) C. was cooked
B) E. cooked
C) D. will be cooked
D) B. is cooked
E) A. is being cooked
- 24. 24. “They have completed the project.”
The project .... by them.
A) E. will be completed
B) B. have been completed
C) C. was completed
D) D. is completed
E) A. has been completed
- 25. 25. “The workers built the bridge in 2015.”
The bridge .... in 2015.
A) A. was built
B) B. is built
C) E. built
D) C. will be built
E) D. has been built
- 26. My Unforgettable Holiday
Last holiday, I went to Bali with my family. We stayed in a small hotel near the beach. On the first day, we visited Kuta Beach and enjoyed the beautiful sunset. The next day, we went to Ubud to see the monkey forest and traditional markets. I bought some souvenirs for my friends.
On the third day, we tried water sports at Tanjung Benoa. I was very excited because it was my first time riding a banana boat. Although I fell into the water, I felt very happy. On the last day, we packed our bags and returned home. It was an unforgettable experience for me.
26. What is the purpose of the text?
A) A. To describe a place
B) C. To explain a process
C) B. To retell past experiences
D) E. To give instructions
E) D. To persuade readers
- 27. My Unforgettable Holiday
Last holiday, I went to Bali with my family. We stayed in a small hotel near the beach. On the first day, we visited Kuta Beach and enjoyed the beautiful sunset. The next day, we went to Ubud to see the monkey forest and traditional markets. I bought some souvenirs for my friends.
On the third day, we tried water sports at Tanjung Benoa. I was very excited because it was my first time riding a banana boat. Although I fell into the water, I felt very happy. On the last day, we packed our bags and returned home. It was an unforgettable experience for me.
27. Where did the writer go for the holiday?
A) C. Bali
B) E. Yogyakarta
C) D. Bandung
D) A. Jakarta
E) B. Lombok
- 28. My Unforgettable Holiday
Last holiday, I went to Bali with my family. We stayed in a small hotel near the beach. On the first day, we visited Kuta Beach and enjoyed the beautiful sunset. The next day, we went to Ubud to see the monkey forest and traditional markets. I bought some souvenirs for my friends.
On the third day, we tried water sports at Tanjung Benoa. I was very excited because it was my first time riding a banana boat. Although I fell into the water, I felt very happy. On the last day, we packed our bags and returned home. It was an unforgettable experience for me.
28. Where did the writer stay?
A) A. In a villa
B) B. In a resort
C) A. In a villa
D) D. At a friend’s house
E) E. In a campsite
- 29. My Unforgettable Holiday
Last holiday, I went to Bali with my family. We stayed in a small hotel near the beach. On the first day, we visited Kuta Beach and enjoyed the beautiful sunset. The next day, we went to Ubud to see the monkey forest and traditional markets. I bought some souvenirs for my friends.
On the third day, we tried water sports at Tanjung Benoa. I was very excited because it was my first time riding a banana boat. Although I fell into the water, I felt very happy. On the last day, we packed our bags and returned home. It was an unforgettable experience for me.
29. What did the writer do on the first day?
A) A. Went shopping
B) E. Packed bags
C) D. Visited Kuta Beach
D) B. Visited Ubud
E) C. Tried water sports
- 30. My Unforgettable Holiday
Last holiday, I went to Bali with my family. We stayed in a small hotel near the beach. On the first day, we visited Kuta Beach and enjoyed the beautiful sunset. The next day, we went to Ubud to see the monkey forest and traditional markets. I bought some souvenirs for my friends.
On the third day, we tried water sports at Tanjung Benoa. I was very excited because it was my first time riding a banana boat. Although I fell into the water, I felt very happy. On the last day, we packed our bags and returned home. It was an unforgettable experience for me.
30. What can be inferred about the writer’s feeling during the holiday?
A) C. Happy
B) E. Tired
C) D. Angry
D) A. Bored
E) B. Sad
- 31. Ampera Bridge
Ampera Bridge is one of the most famous landmarks in Palembang, South Sumatra, Indonesia. It crosses the Musi River and connects the Seberang Ulu and Seberang Ilir areas. The bridge was built in 1962 and has become an important symbol of the city.
The bridge is about 1,117 meters long and has two large towers. In the past, the middle part of the bridge could be lifted to allow large ships to pass underneath. However, today the bridge no longer opens due to safety and efficiency reasons.
At night, Ampera Bridge looks very beautiful with colorful lights that decorate the structure. Many people come to enjoy the view, take photos, or relax near the river. The bridge not only serves as transportation but also as a tourist attraction in Palembang.
31. What is the purpose of the text?
A) C. To tell a past experience
B) E. To compare two bridges
C) A. To explain how to build a bridge
D) B. To describe Ampera Bridge
E) D. To give instructions
- 32. Ampera Bridge
Ampera Bridge is one of the most famous landmarks in Palembang, South Sumatra, Indonesia. It crosses the Musi River and connects the Seberang Ulu and Seberang Ilir areas. The bridge was built in 1962 and has become an important symbol of the city.
The bridge is about 1,117 meters long and has two large towers. In the past, the middle part of the bridge could be lifted to allow large ships to pass underneath. However, today the bridge no longer opens due to safety and efficiency reasons.
At night, Ampera Bridge looks very beautiful with colorful lights that decorate the structure. Many people come to enjoy the view, take photos, or relax near the river. The bridge not only serves as transportation but also as a tourist attraction in Palembang.
32. Where is Ampera Bridge located?
A) D. Bandung
B) B. Bali
C) C. Palembang
D) A. Jakarta
E) E. Surabaya
- 33. Ampera Bridge
Ampera Bridge is one of the most famous landmarks in Palembang, South Sumatra, Indonesia. It crosses the Musi River and connects the Seberang Ulu and Seberang Ilir areas. The bridge was built in 1962 and has become an important symbol of the city.
The bridge is about 1,117 meters long and has two large towers. In the past, the middle part of the bridge could be lifted to allow large ships to pass underneath. However, today the bridge no longer opens due to safety and efficiency reasons.
At night, Ampera Bridge looks very beautiful with colorful lights that decorate the structure. Many people come to enjoy the view, take photos, or relax near the river. The bridge not only serves as transportation but also as a tourist attraction in Palembang.
33. What river does Ampera Bridge cross?
A) E. Bengawan Solo River
B) C. Musi River
C) D. Brantas River
D) B. Mahakam River
E) A. Kapuas River
- 34. Ampera Bridge
Ampera Bridge is one of the most famous landmarks in Palembang, South Sumatra, Indonesia. It crosses the Musi River and connects the Seberang Ulu and Seberang Ilir areas. The bridge was built in 1962 and has become an important symbol of the city.
The bridge is about 1,117 meters long and has two large towers. In the past, the middle part of the bridge could be lifted to allow large ships to pass underneath. However, today the bridge no longer opens due to safety and efficiency reasons.
At night, Ampera Bridge looks very beautiful with colorful lights that decorate the structure. Many people come to enjoy the view, take photos, or relax near the river. The bridge not only serves as transportation but also as a tourist attraction in Palembang.
34. What was the function of the bridge’s middle part in the past?
A) E. To support pedestrians
B) C. To be lifted for ships to pass
C) A. To store goods
D) B. To be used as a road
E) D. To hold lights
- 35. Ampera Bridge
Ampera Bridge is one of the most famous landmarks in Palembang, South Sumatra, Indonesia. It crosses the Musi River and connects the Seberang Ulu and Seberang Ilir areas. The bridge was built in 1962 and has become an important symbol of the city.
The bridge is about 1,117 meters long and has two large towers. In the past, the middle part of the bridge could be lifted to allow large ships to pass underneath. However, today the bridge no longer opens due to safety and efficiency reasons.
At night, Ampera Bridge looks very beautiful with colorful lights that decorate the structure. Many people come to enjoy the view, take photos, or relax near the river. The bridge not only serves as transportation but also as a tourist attraction in Palembang.
35. Why does the bridge no longer open today?
A) B. It is too old
B) A. It is broken
C) E. It is too expensive
D) D. There are no ships
E) C. For safety and efficiency reasons
- 36. 36. She .... to school every morning.
A) A. go
B) D. will go
C) E. going
D) B. goes
E) C. went
- 37. 37. I .... a book yesterday.
A) A. read
B) B. reads
C) C. will read
D) D. am reading
E) E. have read
- 38. 38. They .... to the concert tomorrow.
A) B. went
B) D. are going
C) C. will go
D) A. go
E) E. have gone
- 39. 39. She .... dinner right now.
A) B. ate
B) C. is eating
C) A. eats
D) D. will eat
E) E. has eaten
- 40. 40. We .... when it started raining.
A) B. were playing
B) C. play
C) E. will play
D) D. have played
E) A. played
- 41. 41. She .... finished her homework before she went to bed.
A) D. was
B) A. had
C) C. will have
D) B. has
E) E. is
- 42. 42. I .... this movie three times.
A) E. had watched
B) C. am watching
C) D. have watched
D) A. watch
E) B. watched
- 43. 43. Mom: " .... your hands before dinner.”
Child: “Okay, Mom.”
A) E. Will wash
B) C. Washing
C) D. Washed
D) A. Did wash
E) B. Wash
- 44. 44. Teacher : “ .... your homework on my desk after you finish.”
Student : “Sure!”
A) E. Will put
B) C. Puts
C) D. Putted
D) B. Putting
E) A. Put
- 45. 45. Aruna : “What do you think about the new movie?”
Billy : “ .... I think it’s really exciting!”
A) E. Let’s
B) D. I hope
C) A. In my opinion
D) C. Congratulations
E) B. Sorry
- 46. 46. Dios : “I’m so nervous about the exam tomorrow.”
Abel : “ .... you should study a little every night.”
A) E. Let’s
B) D. I suggest
C) C. I’m sorry
D) B. Congratulations
E) A. I hope
- 47. 47. Rudolf : “I want to start learning guitar next month.”
Gerry : “ .... That’s a great idea!”
A) A. Let’s
B) C. I’m sorry
C) B. I think
D) D. I hope
E) E. Congratulations
- 48. 48. Lula : “I lost my wallet yesterday.”
Fira : “ .... That’s terrible!”
A) E. Congratulations
B) B. In my opinion
C) D. I’m sorry
D) C. Let’s
E) A. I suggest
- 49. 49. Ahmed : “Do you want some tea?”
Jonathan : “Yes, please.”
The dialogue express ....
A) C. Advice
B) E. Sympathy
C) D. Opinion
D) B. Offering
E) A. Suggestion
- 50. 50. “I will help you with your homework,” said John.
John said that .....
A) A. he helps me
B) C. he helped me
C) B. he will help me
D) E. he helps you
E) D. he is helping me
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