A) delay, bad service, wrong quantity B) bad attitude, less taxes, wrong quantity C) bad product, payment terms, credit delay D) bad product, confused product, error in the address E) bad product, bad service, delay, invoicing error
A) to acknowledge receipt B) to request information C) to confirm or negotiate the order D) to provide information E) to inform about prices and data
A) the supplier B) the bank C) the transportation D) the creditor E) the customer
A) the people B) the customer C) the transportation D) the supplier E) the reference
A) the creditor B) the supplier C) the bank D) the transportation E) the customer
A) get the customer back B) provide an explanation to the customer C) apologize with the customer D) provide a solution for the customer E) lose the customer
A) neither a product nor a service B) a service C) a product D) everything we want E) a product or a service
A) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms B) none of the offered options C) order the product or service, explain why you need it, send payment, hope to receive the supply D) send an order form, attach a check, wish for the best E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) none of the options offered B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) none of the provided options D) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the creditor B) none of the options C) the customer D) the supplier E) the reference
A) to apply a credit B) none of the options C) to require a payment D) to request a credit E) to credit an amount of money
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) none of the options D) apply for the credit and ask if the creditor wishes to obtain any information. E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) neutral answer to a credit application C) negative answer to a credit application D) positive answer to a credit application E) continue the process of a credit application
A) to get a credit B) to credit an account C) to collect things D) to obtain a due payment E) to bill a service
A) credit granting B) credit reference request C) credit application D) credit reference E) credit denial
A) because nobody will ever grant you credit again B) because the company wins C) because credit is no good D) because payign is unnecessary E) because cash basis is better
A) credit denial B) credit granting C) credit reference letter D) credit reference request E) credit application letter
A) credit reference B) negative references C) neutral references D) positive references E) credit reference request
A) they know for sure that the customers will pay B) they take the risk to make their businesses grow C) they like to take risks D) they like to lose money E) they do not take risks
A) because they say that no money is in their pockets and that they are poor. B) because they limit the possibility of having someone taking a risk on them. C) because they are bad things about the feelings of the potential customer D) because they give the idea to the potential creditor that they have a negative impression E) because they translate the negative attitude of the potential customer to the potential creditor
A) to give positive references B) to verify if the customer is interested in our company C) to ask for references D) to give negative references E) to refer to the ideas of the potential customer
A) because they are positive B) because all other customers will ask for credits C) because public news are of bad taste D) because they are negative E) because the client must not know what we referred about them
A) credit reference request B) credit reference C) credit granting D) credit denial E) credit application
A) the report B) the circular letter C) the memorandum D) the payment letter E) the collection letter
A) the circular letter B) the memorandum C) the payment letter D) the credit reference letter E) the collection letter
A) check attachment to the payment letter. B) electronic transference from one bank to another. C) money order attachmenet to the payment letter. D) deposit to a bank branch that is far away. E) cash attachment to the payment letter.
A) ultimatum B) friendly reminder C) formal collection D) collection e-mail E) collection calls
A) formal collection B) collection calls C) ultimatum D) friendly reminder E) collection e-mail |