A) bad attitude, less taxes, wrong quantity
B) bad product, confused product, error in the address
C) delay, bad service, wrong quantity
D) bad product, payment terms, credit delay
E) bad product, bad service, delay, invoicing error

A) to inform about prices and data
B) to request information
C) to acknowledge receipt
D) to provide information
E) to confirm or negotiate the order

A) the supplier
B) the creditor
C) the transportation
D) the bank
E) the customer

A) the transportation
B) the reference
C) the people
D) the supplier
E) the customer

A) the bank
B) the supplier
C) the customer
D) the creditor
E) the transportation

A) lose the customer
B) provide a solution for the customer
C) provide an explanation to the customer
D) get the customer back
E) apologize with the customer

A) a product or a service
B) everything we want
C) a product
D) neither a product nor a service
E) a service

A) send an order form, attach a check, wish for the best
B) order the product or service, explain why you need it, send payment, hope to receive the supply
C) none of the offered options
D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
E) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms

A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
C) none of the options offered
D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed

A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
B) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
C) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
D) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back

A) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
C) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
D) none of the provided options
E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock

A) the reference
B) the creditor
C) the supplier
D) the customer
E) none of the options

A) to request a credit
B) none of the options
C) to credit an amount of money
D) to apply a credit
E) to require a payment

A) apply for the credit and ask if the creditor wishes to obtain any information.
B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form
C) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
D) none of the options
E) establish the purpose of the money, deny the credit, provide credit references and hope for the best

A) neutral answer to a credit application
B) negative answer to a credit application
C) continue the process of a credit application
D) investigate the process of a credit application
E) positive answer to a credit application

A) to bill a service
B) to collect things
C) to obtain a due payment
D) to get a credit
E) to credit an account

A) credit granting
B) credit reference
C) credit reference request
D) credit application
E) credit denial

A) because the company wins
B) because nobody will ever grant you credit again
C) because credit is no good
D) because cash basis is better
E) because payign is unnecessary

A) credit denial
B) credit reference letter
C) credit application letter
D) credit reference request
E) credit granting

A) negative references
B) credit reference
C) credit reference request
D) neutral references
E) positive references

A) they like to take risks
B) they like to lose money
C) they know for sure that the customers will pay
D) they do not take risks
E) they take the risk to make their businesses grow

A) because they limit the possibility of having someone taking a risk on them.
B) because they translate the negative attitude of the potential customer to the potential creditor
C) because they are bad things about the feelings of the potential customer
D) because they give the idea to the potential creditor that they have a negative impression
E) because they say that no money is in their pockets and that they are poor.

A) to give negative references
B) to ask for references
C) to refer to the ideas of the potential customer
D) to give positive references
E) to verify if the customer is interested in our company

A) because all other customers will ask for credits
B) because public news are of bad taste
C) because the client must not know what we referred about them
D) because they are positive
E) because they are negative

A) credit reference request
B) credit granting
C) credit reference
D) credit denial
E) credit application

A) the circular letter
B) the payment letter
C) the report
D) the collection letter
E) the memorandum

A) the memorandum
B) the collection letter
C) the payment letter
D) the credit reference letter
E) the circular letter

A) check attachment to the payment letter.
B) electronic transference from one bank to another.
C) money order attachmenet to the payment letter.
D) deposit to a bank branch that is far away.
E) cash attachment to the payment letter.

A) friendly reminder
B) collection calls
C) collection e-mail
D) ultimatum
E) formal collection

A) collection e-mail
B) collection calls
C) ultimatum
D) formal collection
E) friendly reminder