A) bad attitude, less taxes, wrong quantity B) bad product, confused product, error in the address C) bad product, bad service, delay, invoicing error D) delay, bad service, wrong quantity E) bad product, payment terms, credit delay
A) to provide information B) to confirm or negotiate the order C) to inform about prices and data D) to request information E) to acknowledge receipt
A) the customer B) the bank C) the transportation D) the supplier E) the creditor
A) the customer B) the supplier C) the transportation D) the people E) the reference
A) the transportation B) the bank C) the supplier D) the creditor E) the customer
A) get the customer back B) provide a solution for the customer C) provide an explanation to the customer D) lose the customer E) apologize with the customer
A) a product B) everything we want C) a service D) neither a product nor a service E) a product or a service
A) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions B) send an order form, attach a check, wish for the best C) none of the offered options D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) none of the options offered B) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order C) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back B) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order C) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order D) none of the provided options E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
A) the supplier B) the creditor C) the reference D) none of the options E) the customer
A) to require a payment B) to apply a credit C) to request a credit D) none of the options E) to credit an amount of money
A) none of the options B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) apply for the credit and ask if the creditor wishes to obtain any information. D) establish the purpose of the money, deny the credit, provide credit references and hope for the best E) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
A) investigate the process of a credit application B) continue the process of a credit application C) negative answer to a credit application D) positive answer to a credit application E) neutral answer to a credit application
A) to credit an account B) to obtain a due payment C) to get a credit D) to collect things E) to bill a service
A) credit denial B) credit granting C) credit application D) credit reference request E) credit reference
A) because nobody will ever grant you credit again B) because credit is no good C) because the company wins D) because payign is unnecessary E) because cash basis is better
A) credit denial B) credit application letter C) credit granting D) credit reference letter E) credit reference request
A) credit reference request B) neutral references C) positive references D) negative references E) credit reference
A) they like to take risks B) they take the risk to make their businesses grow C) they do not take risks D) they know for sure that the customers will pay E) they like to lose money
A) because they are bad things about the feelings of the potential customer B) because they translate the negative attitude of the potential customer to the potential creditor C) because they limit the possibility of having someone taking a risk on them. D) because they give the idea to the potential creditor that they have a negative impression E) because they say that no money is in their pockets and that they are poor.
A) to refer to the ideas of the potential customer B) to give positive references C) to verify if the customer is interested in our company D) to ask for references E) to give negative references
A) because they are positive B) because they are negative C) because public news are of bad taste D) because the client must not know what we referred about them E) because all other customers will ask for credits
A) credit application B) credit granting C) credit denial D) credit reference E) credit reference request
A) the payment letter B) the memorandum C) the collection letter D) the circular letter E) the report
A) the memorandum B) the circular letter C) the collection letter D) the payment letter E) the credit reference letter
A) cash attachment to the payment letter. B) electronic transference from one bank to another. C) money order attachmenet to the payment letter. D) deposit to a bank branch that is far away. E) check attachment to the payment letter.
A) formal collection B) collection e-mail C) friendly reminder D) collection calls E) ultimatum
A) ultimatum B) formal collection C) collection calls D) friendly reminder E) collection e-mail |