CHAPTER 9 - Quiz
  • 1. Strategy evaluation is the ______ stage of the strategic-management process.
A) Third
B) Second
C) Final
D) First
  • 2. Why is strategy evaluation important?
A) It helps organizations adapt to changes
B) Strategies never change
C) It reduces competition
D) It replaces strategy formulation
  • 3. Strategy evaluation should be:
A) Done only at year-end
B) A continuous process
C) Done only by top management
D) Done every five years
  • 4. Reviewing the underlying bases of strategy involves re-examining which matrices?
A) EFE and IFE
B) QSPM and CPM
C) SWOT and SPACE
D) BCG and IE
  • 5. Which question is asked when reviewing strategy foundations?
A) Are profits increasing?
B) Are strengths and weaknesses still accurate?
C) Are competitors reacting?
D) Are strategies confidential?
  • 6. Measuring organizational performance compares:
A) Expected results and actual results
B) Past and future strategies
C) Current plans and budgets
D) Employees and managers
  • 7. Which is a quantitative performance criterion?
A) Employee morale
B) Product quality
C) Market share
D) Customer satisfaction
  • 8. Which is a qualitative performance criterion?
A) Employee morale
B) Return on investment
C) Sales growth
D) Profit margin
  • 9. Taking corrective actions is necessary when:
A) Performance exceeds expectations
B) Strategies are popular
C) Performance is significantly below expectations
D) Underlying factors remain stable
  • 10. Corrective actions aim to:
A) Eliminate all risks
B) Replace management
C) Increase bureaucracy
D) Realign operations with strategic objectives
  • 11. Who developed the Balanced Scorecard?
A) Peter Drucker
B) Robert Kaplan and David Norton
C) Michael Porter
D) Alfred Chandler
  • 12. The Balanced Scorecard emphasizes that performance should be:
A) Financial only
B) Balanced across multiple perspectives
C) Internally focused
D) Market-based only
  • 13. Which Balanced Scorecard perspective asks, “How do customers see us?”
A) Financial
B) Customer
C) Internal Business Process
D) Learning and Growth
  • 14. Which perspective focuses on employee skills and information systems?
A) Community
B) Financial
C) Learning and Growth
D) Customer
  • 15. Corporate governance mainly refers to:
A) Oversight and direction by the board
B) Daily operations
C) Marketing control
D) Financial auditing
  • 16. The board of directors is elected by:
A) Employees
B) Customers
C) Shareholders
D) Managers
  • 17. Which is a key responsibility of the board of directors?
A) Managing daily operations
B) Monitoring CEO performance
C) Hiring all employees
D) Creating marketing campaigns
  • 18. A best practice in board composition is to:
A) Encourage interlocking directorships
B) Keep the board small and efficient
C) Let the CEO always be chairperson
D) Have more than 15 members
  • 19. The “art or science” issue in strategy management suggests that strategy should be:
A) A blend of intuition and analysis
B) Fully analytical
C) Purely intuitive
D) Based on guesswork
  • 20. Contingency planning focuses on:
A) Competitor analysis
B) Employee training
C) “What if?” scenarios
D) Long-term budgeting
  • 21. Auditing helps ensure:
A) Higher market share
B) Accountability and compliance
C) Faster decision-making
D) Employee motivation
  • 22. Effective strategic management should focus on:
A) Thick documents
B) Bureaucratic processes
C) Strict routines
D) People and dialogue
  • 23. Which guideline promotes ethical behavior?
A) Avoid bad news
B) Strengthen “Good ethics is good business”
C) Keep strategies secret
D) Pursue many strategies
  • 24. Strategy evaluation is compared to a car dashboard because it:
A) Looks technical
B) Shows only financial data
C) Works only at the end
D) Provides continuous feedback for adjustment
Students who took this test also took :

Created with That Quiz — the math test generation site with resources for other subject areas.