CHAPTER 9
  • 1. Strategy evaluation is the ______ stage of the strategic-management process.
A) Final
B) First
C) Second
D) Third
  • 2. Why is strategy evaluation important?
A) It reduces competition
B) Strategies never change
C) It helps organizations adapt to changes
D) It replaces strategy formulation
  • 3. Strategy evaluation should be:
A) A continuous process
B) Done every five years
C) Done only at year-end
D) Done only by top management
  • 4. Reviewing the underlying bases of strategy involves re-examining which matrices?
A) EFE and IFE
B) BCG and IE
C) SWOT and SPACE
D) QSPM and CPM
  • 5. Which question is asked when reviewing strategy foundations?
A) Are profits increasing?
B) Are strengths and weaknesses still accurate?
C) Are competitors reacting?
D) Are strategies confidential?
  • 6. Measuring organizational performance compares:
A) Past and future strategies
B) Expected results and actual results
C) Employees and managers
D) Current plans and budgets
  • 7. Which is a quantitative performance criterion?
A) Customer satisfaction
B) Employee morale
C) Market share
D) Product quality
  • 8. Which is a qualitative performance criterion?
A) Profit margin
B) Return on investment
C) Employee morale
D) Sales growth
  • 9. Taking corrective actions is necessary when:
A) Underlying factors remain stable
B) Strategies are popular
C) Performance exceeds expectations
D) Performance is significantly below expectations
  • 10. Corrective actions aim to:
A) Replace management
B) Increase bureaucracy
C) Realign operations with strategic objectives
D) Eliminate all risks
  • 11. Who developed the Balanced Scorecard?
A) Robert Kaplan and David Norton
B) Peter Drucker
C) Alfred Chandler
D) Michael Porter
  • 12. The Balanced Scorecard emphasizes that performance should be:
A) Internally focused
B) Financial only
C) Balanced across multiple perspectives
D) Market-based only
  • 13. Which Balanced Scorecard perspective asks, “How do customers see us?”
A) Customer
B) Internal Business Process
C) Financial
D) Learning and Growth
  • 14. Which perspective focuses on employee skills and information systems?
A) Customer
B) Community
C) Learning and Growth
D) Financial
  • 15. Corporate governance mainly refers to:
A) Daily operations
B) Oversight and direction by the board
C) Financial auditing
D) Marketing control
  • 16. The board of directors is elected by:
A) Shareholders
B) Managers
C) Customers
D) Employees
  • 17. Which is a key responsibility of the board of directors?
A) Hiring all employees
B) Monitoring CEO performance
C) Managing daily operations
D) Creating marketing campaigns
  • 18. A best practice in board composition is to:
A) Have more than 15 members
B) Let the CEO always be chairperson
C) Keep the board small and efficient
D) Encourage interlocking directorships
  • 19. The “art or science” issue in strategy management suggests that strategy should be:
A) Based on guesswork
B) A blend of intuition and analysis
C) Purely intuitive
D) Fully analytical
  • 20. Contingency planning focuses on:
A) Competitor analysis
B) Employee training
C) Long-term budgeting
D) “What if?” scenarios
  • 21. Auditing helps ensure:
A) Faster decision-making
B) Higher market share
C) Employee motivation
D) Accountability and compliance
  • 22. Effective strategic management should focus on:
A) Bureaucratic processes
B) Thick documents
C) Strict routines
D) People and dialogue
  • 23. Which guideline promotes ethical behavior?
A) Strengthen “Good ethics is good business”
B) Avoid bad news
C) Keep strategies secret
D) Pursue many strategies
  • 24. Strategy evaluation is compared to a car dashboard because it:
A) Provides continuous feedback for adjustment
B) Works only at the end
C) Looks technical
D) Shows only financial data
Students who took this test also took :

Created with That Quiz — the math test generation site with resources for other subject areas.