A) ISO 9001:2015 B) ISO 14001:2015 C) ISO 9000:2020 D) ISO 9001:2008
A) Ten B) Seven C) Three D) Five
A) Competitors B) Only external auditors C) Top management D) Entry-level employees
A) To minimize employee training costs B) To meet customer requirements and strive to exceed expectations C) To maximize raw material usage D) To accelerate product delivery times
A) When it reduces its workforce by half B) When it attracts and retains the confidence of customers and other interested parties C) When it eliminates all customer interactions D) When it lowers product prices below production costs
A) A legal obligation for a refund B) An opportunity to create more value for the customer C) An unnecessary delay in production D) A chance to reduce operational expenses
A) Limiting communication channels B) Ignoring customer feedback completely C) Understanding current and future needs of customers and other interested parties D) Focusing solely on past sales data
A) Companies with the most complex internal hierarchy B) Companies that fulfill their needs and exceed their expectations C) Companies with the lowest possible marketing budget D) Companies that avoid digital technology
A) A minor and negligible role B) A purely legal role C) A significant role D) No role at all
A) Unity of purpose and direction B) Rigid departmental silos C) Mandatory overtime policies D) Strict financial penalties for errors
A) People to be engaged in achieving the organization's quality objectives B) Employees to work completely independently without guidance C) Frequent employee turnover D) Automated machine replacement of staff
A) Resistance to new technologies B) A passive observational stance C) The necessary changes required D) Complete delegation of quality tasks to interns
A) A sense of quality B) Speed over accuracy C) A sense of competition between departments D) Silence regarding mistakes
A) Increasing product prices B) Outsourcing all core functions C) The creation of unity of purpose and direction and engagement of people D) Reducing the number of internal audits
A) Competent, empowered, and engaged people at all levels B) Automated software systems C) Strictly supervised workers with limited authority D) External consultants hired temporarily
A) To discourage employee communication B) To centralize all decision-making in one person C) To treat employees purely as operational costs D) To involve all people at all levels and respect them as individuals
A) Lowering performance standards B) Recognition, empowerment, and enhancement of competence C) Constant surveillance and strict reprimands D) Reducing training opportunities
A) Five B) Two C) Four D) Three
A) The Industrial Revolution B) The 1980s quality initiatives C) The introduction of ISO 9000 D) The stakeholder theory
A) Frederick Winslow Taylor B) Henry Ford C) Eli Whitney D) Walter A. Shewhart
A) Industrial efficiency B) Customer service scripts C) Global trade agreements D) Agricultural yields
A) David A. Garvin B) Henry Ford C) Eli Whitney D) Karl Benz
A) J.D. Power B) Volkswagen C) Ford Motor Company D) Karl Benz
A) Walter A. Shewhart B) W. Edwards Deming C) Genichi Taguchi D) David A. Garvin
A) Germany B) Japan C) United States D) China
A) Japan B) India C) China D) United States
A) Henry Ford B) W. Edwards Deming C) Frederick Winslow Taylor D) David A. Garvin
A) 20 points B) 10 points C) 8 points D) 14 points
A) 1960s B) 1990s C) 1970s D) 1950s
A) Volkswagen B) J.D. Power C) Ford Motor Company D) Toyota
A) ISO 9000 B) Shewhart control charts C) Taylorism D) QFD
A) Frederick Winslow Taylor B) David A. Garvin C) W. Edwards Deming D) Walter A. Shewhart
A) Standardization B) Outsourcing C) Benchmarking D) Internationalization
A) Scientific management B) Financial accounting C) Systems thinking D) Classical economics
A) $100 million B) $67 million C) $14 million D) $50 million
A) Meteorological forecasting B) Deep-sea exploration C) Service sectors D) Geological surveying
A) Fishing sector B) Mining sector C) Banking sector D) Agricultural sector
A) Government-only focus B) Shareholder-only focus C) Stakeholder focus D) Competitor focus
A) Cryptocurrency mining B) Space colonization C) Traditional craftsmanship D) Sustainable development
A) Improvement B) Mass production C) Strict hierarchy D) Higher taxation
A) Bettina Warzecha B) Thareja C) Deming D) Carlos Ghosn
A) Empirical validation B) Logical positivism C) Infinite regress D) Self-referentiality
A) Kansei B) Kanban C) Kaizen D) Kaisha
A) Direct, mobilize, analyze, innovate, correct B) Define, measure, analyse, improve, control C) Design, manage, assess, initiate, close D) Develop, monitor, adjust, inspect, change
A) Kansei Engineering B) Taguchi methods C) Business process reengineering D) Earned Value Management
A) Business process reengineering B) Basic production restructuring C) Broad personnel recruitment D) Balanced performance review
A) EVMS B) TRIZ C) OQRM D) QFD
A) Taguchi methods B) Business Process Reengineering C) The Process Approach D) Six Sigma
A) Carlos Ghosn B) Thareja C) Deming D) Bettina Warzecha
A) Complete restructuring B) Major transformational changes C) Big Bang-type changes D) Small improvements (Kaizen)
A) 180 B) 165 C) 175 D) 155
A) Voluntary, consensus-based international standards B) Enforced financial penalties C) Mandatory global government laws D) Strictly local municipal regulations
A) 2005 B) 1994 C) 2000 D) 1987
A) Every six months B) Every few years C) Every year D) Every decade
A) 2015 B) 2008 C) 1994 D) 2000
A) After December 2000 B) After December 2008 C) After December 2005 D) After December 2003
A) Yes B) Only for medical devices C) Only for the automotive industry D) No
A) Low-Level Framework (LLF) B) Global Compliance Structure (GCS) C) High-Level Structure (HLS) D) Unified Industry Architecture (UIA)
A) Generic B) Industry-specific C) Exclusive to the automotive sector D) Limited to software development
A) 2005 B) 2008 C) 2015 D) 1994
A) ISO 22000 B) ISO 15504 C) ISO 13485 D) IATF 16949
A) Certified Maturity Model Improvement B) Capability Management Model Integration C) Capability Maturity Model Integration D) Continuous Maturity Model Integration
A) CMMI Institute B) Carnegie Mellon University C) Carnegie Innovations D) Software Engineering Institute
A) Initial B) Managed C) Defined D) Optimizing
A) Quantitatively Managed B) Optimizing C) Defined D) Managed
A) Version 1.3 B) Version 1.5 C) Version 2.0 D) Version 1.0
A) Four B) Five C) Three D) Two
A) January 1, 2010 B) November 1, 2012 C) December 1, 2010 D) November 1, 2010
A) Carnegie Mellon University B) Department of Defense C) CMMI Institute D) Carnegie Innovations
A) A government agency B) A parent company C) A 100%-controlled subsidiary D) An independent partner
A) DNS B) FTP C) ERP D) HTTP
A) Database constraints B) Network bottlenecks C) Functional silos D) Hardware barriers
A) Defined B) Managed C) Quantitatively Managed D) Optimizing
A) Initial B) Quantitatively Managed C) Optimizing D) Defined
A) Optimizing B) Quantitatively Managed C) Initial D) Managed
A) 1,200 B) 850 C) 1,150 D) 500
A) PLM B) CRM C) SCM D) ERP
A) ERP B) CRM C) SCM D) PLM
A) SCM B) PLM C) ERP D) CRM |