A) Consumer Relationship Marketing
B) Customer Relationship Management
C) Customer Retention Model
D) Customer Resource Management

A) Increase raw material costs
B) Reduce employee turnover
C) Understand customer needs and preferences
D) Lower taxes

A) Personal diaries
B) CRM software
C) Social media platforms
D) Accounting spreadsheets

A) Minimizing customer interactions
B) Aligning with specific business needs
C) Diversifying revenue streams
D) Standardizing industry practices

A) Avoiding customer feedback
B) Identifying sales opportunities
C) Exceeding customer expectations
D) Ignoring customer complaints

A) Agriculture
B) Retail
C) Construction
D) Mining

A) To monitor competitor activities
B) To track employee attendance
C) To forecast weather patterns
D) To analyze customer data for insights

A) Product quality
B) Employee annual leave
C) Company expenses
D) Customer loyalty