A) Customer Resource Management
B) Consumer Relationship Marketing
C) Customer Retention Model
D) Customer Relationship Management

A) Lower taxes
B) Increase raw material costs
C) Reduce employee turnover
D) Understand customer needs and preferences

A) Personal diaries
B) Accounting spreadsheets
C) Social media platforms
D) CRM software

A) Minimizing customer interactions
B) Diversifying revenue streams
C) Aligning with specific business needs
D) Standardizing industry practices

A) Exceeding customer expectations
B) Identifying sales opportunities
C) Ignoring customer complaints
D) Avoiding customer feedback

A) Retail
B) Agriculture
C) Construction
D) Mining

A) To monitor competitor activities
B) To forecast weather patterns
C) To track employee attendance
D) To analyze customer data for insights

A) Employee annual leave
B) Customer loyalty
C) Product quality
D) Company expenses