A) Consumer Relationship Marketing
B) Customer Retention Model
C) Customer Relationship Management
D) Customer Resource Management

A) Lower taxes
B) Increase raw material costs
C) Understand customer needs and preferences
D) Reduce employee turnover

A) Accounting spreadsheets
B) CRM software
C) Personal diaries
D) Social media platforms

A) Construction
B) Mining
C) Retail
D) Agriculture

A) Customer loyalty
B) Product quality
C) Company expenses
D) Employee annual leave

A) Ignoring customer complaints
B) Identifying sales opportunities
C) Avoiding customer feedback
D) Exceeding customer expectations

A) To analyze customer data for insights
B) To forecast weather patterns
C) To track employee attendance
D) To monitor competitor activities

A) Minimizing customer interactions
B) Standardizing industry practices
C) Aligning with specific business needs
D) Diversifying revenue streams