A) Consumer Relationship Marketing
B) Customer Retention Model
C) Customer Relationship Management
D) Customer Resource Management

A) Lower taxes
B) Increase raw material costs
C) Understand customer needs and preferences
D) Reduce employee turnover

A) Personal diaries
B) Accounting spreadsheets
C) CRM software
D) Social media platforms

A) Standardizing industry practices
B) Diversifying revenue streams
C) Aligning with specific business needs
D) Minimizing customer interactions

A) Exceeding customer expectations
B) Ignoring customer complaints
C) Avoiding customer feedback
D) Identifying sales opportunities

A) Construction
B) Agriculture
C) Mining
D) Retail

A) To forecast weather patterns
B) To analyze customer data for insights
C) To track employee attendance
D) To monitor competitor activities

A) Product quality
B) Customer loyalty
C) Employee annual leave
D) Company expenses